We booked a night at this hotel with a spa. The hotel contacted Expedia to explain the spa was under renovations and out of use. Expedia did not give me the message. The sole reason for booking this hotel was because of the spa. Expedia failed in passing on the information. The hotel upgraded us and did everything they could to make the stay very enjoyable but Expedia let me down and I would like a refund from Expedia

Sadly the pool and spa were not open. I was unaware of this when I booked and I was told it was somewhere on my online booking platform if I’d scrolled right down to the bottom. The pool and spa were the main reason I booked this hotel as it was a very special treat for my partner and myself.as we have recently been through stressful times recently and needed a break.

4* Hotel Harbour Hotel Christchurch. Lots of parking but be mindful that locals use this hotel for dining/spa which impacts on parking. Arrived late April and sadly room would be ready at 3pm ( usual check-in time). So bags remained in vehicle while we got our bearings with the hotel and an early lunch. I cannot fault the service with servers so attentive and friendly. Room 405 Thankfully they have a life/elevator. Very quaint and clean. Thé fabric headboard needs a steaming and mattress needs turning. There is a refrigerator with some items to purchase. There is a tray with glasses and decanter of GIN which is for room use…nice and a rare touch. Bathroom and sundries were pleasant. Breakfast Continental breakfast of cereals, fresh and preserved fruits with yoghurt and pasties. All expected with the option of a substantial cooked breakfast. No buffet breakfast thankfully - which I don’t like. Lunch Light lunch with a good selection of lite bites and a substantial bar. No local drinks? Dinner Thé hotel offers fine dining/ Al à carte and options package. Thé moules were excellent and my absolute favourite was the pork schnitzel. Check out 11am. And I hope to return. A pleasant stay. Thank you.

Lovely hotel in a beautiful setting. Shame the spa was closed. Due to reopen in June

Another stay at a Harbour Hotel; we do enjoy their offering. Consistently providing great service and a pleasant stay. The Jetty at Christchurch Harbour Hotel served an excellent meal and service - highly recommend the Jetty.

Very good room in annexe but significant road noise My wife had a spa treatment at only available time 1045 but we were still not allowed delayed check out for the hour of her facial without paying £35! Slow service at breakfast

The hotel and staff were excellent. The room was of a very high standard. The breakfast was very good but the evening menus could've bee better. Over all stay was excellent and would Highly recommend 👌

Nice friendly hotel with beautiful seaside views from the terraces - would love to revisit in the summer when it’s warm enough to sit out to appreciate. Our cosy room had a view of the car park and although very well appointed, it was rather cramped but fine for a one night stay. Spa was closed for refurbishment. Breakfast room was rather dark due to covered terrace outside. We did enjoy the wide selection offered on the continental buffet, especially homemade banana bread and marmalade flapjack. Would recommend booking a sea view larger room for a more enjoyable stay.

Beautiful hotel and location, restaurant is outstanding as are the staff - disappointing the pool was closed for renovations.

I searched for a hotel with a spa but the spa was closed for refurbishment

Lovely quiet location, comfy room and great food. Bar staff very helpful. Building works going on at the hotel and next door so we were disturbed in the morning by lorries but this is not the fault of the hotel

Wonderful location and dining experience. The odd niggle including issue with elderly mothers room, requested walk in shower but on arrival given a room with bath. It was quickly sorted however. The room was fine for one night but the sash window was faulty and wouldn’t stay open. Overall highly recommended

Room immaculate. Staff ALL excellent helpful welcoming and highly professional. The spa is being renovated but we knew this when we booked. Bar is well appointed and well staffed. This Hotel is a gem and the food in both restaurants (hotel and Jetty) is exceptional albeit a little pricey but that is life when you want quality.

Fantastic service as always, staff very accommodating and the room was beautiful. Will be staying again!

Unfortunately due to the renovation of spa we were unable to experience these facilities but appreciated the complimentary use of Nordic Sauna on Avon Beach

Yes

Good service

We were very happy with the spotless room we stayed in.

Lovely room. All staff were very kind and attentive. Phil was an excellent Waiter in the Upper Deck restaurant.

Superb stay at this beautiful hotel. Customer service is excellent, rooms are very comfortable and immaculate, breakfast delicious.