The staff were excellent but the hotel is dated and it let it down but good value for money

Nice old property, however had to change rooms due to extremely noisy and foul language stag party guests. I would not recommend this hotel to couples looking for a quiet weekend due to the hotels acceptance of stag parties.

Great location with a small but secure car park. Staff really good. Stay here two or three days every year when travelling to the north of Scotland. A perfect layover.

Perfect location right downtown. Not too far from the train station and various bus stops, close to the castle, the cathedral, and the wall. Everything was clean, although the toilet flushed unreliably. Having a lift was a lifesaver with a heavy suitcase or on long walk days. Plenty of coffee shops, restaurants, and a Tesco close by. Be sure and try Mammas Fish Restaurant while you’re there!

We were put on the 4th floor but the lift only goes to the third,we did try to get our room changed but as they were fully booked were unable to do so, So we actually went back home the following day

Lovely rooms which are spotless and good size towels The Bath House amenities fabulous smell and quality Had the special Steak and wine dinner which was great value in the pub itself with happy friendly staff at hand throughout Gigantic breakfast cooked with care including everything you could want Very much enjoyed walking around Giggleswick which is very pretty

Very convenient for Carlisle city centre - can’t beat the location. Swimming pool in the hotel which was quite a surprise. Excellent staff and breakfast. Place was really clean.

Absolutely fine for an overnight stay, but room very tired in terms of decor and carpet.

Hotel was clean but rooms are in major need of updating the carpet in our room was made up of 3 separate parts and mattress had springs coming out of it

I've stayed here before with family excellent! I stayed on 25/7/26 with my man and we loved every minute. The pool, the room, jacuzzi, breakfast , very helpfull staff , we preferred a solo swim so reception rang our room to say pool was free , so appreciated! Upgraded us to a club room very nice indeed , extras were good , crisps bottled water biscuits coffee tea etc iron and board hairdryer , fan,.breakfast was so well cooked ! We will be back ....Donna and Phil

Very central right at the end of the Cumbria Way walk and next to the cathedral. We were able to park at the rear arriving just before 3pm. We had a twin room which overlooked all the roofs of the additions done to this hotel over the years. There wasn’t air conditioning in the room and our main window wouldn’t stay open without the spare toilet roll supporting it! Pigeons are an issue here with deterrents fixed to the window sills but they disappeared late afternoon. Our room was quiet at night. Water pressure was good for the shower but the floor did get wet as the shower screen wasn’t adequate. We stayed for breakfast, buffet style, which could have been a bit hotter. Overall it’s a lovely looking hotel from the front but inside there were areas of worn carpet to our room (248) and it looked a little tired in places.

Loved staying right in the centre of one of my favourite cities Good value for money

It was fine. Clean so no problems there, just very tired in our room and the swimming bit. Breakfast was good and staff helpful.

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Very handy Hotel for centre of Carlisle and night life. Well maintained, helpful staff, nice breakfast.

Everyone was welcoming and pleasant

Beautiful hotel in the centre of Carlisle. Very friendly staff, and very dog friendly. The proximity to the Cathedral and Castle is great for site seeing. Breakfast was delicious too

The hotel has a lovely entrance, nice and grand and perfect location. Car park was small and hard to find but there is a pay and display very close by which isn't too expensive. The room was nice, basic, but comfortable and clean. We reported and issue with the toilet but unsure if anyone attended as it still drained slowly after flushing. Reception staff were really welcoming. The pool and changing areas are in need of a lot of work! The pool area is grubby, with green mildew on the walls and edges of the pool. The water appeared a little bit murky but this could be due to the pool itself being old. Definitely needs cleaning and probably upgrading.

In all my years (85 yrs old) of travelling I have never come across a more cheerful, caring set of staff than those five lovely folk serving brekky here in this hotel. A pleasure to watch them at work...thank you.

Typical old style hotel, damp smell all around, well placed for city centre, car park postcode could do with being added to their site as the hotel postcode won't get you to it, breakfast adequate,