Lovely breakfast Great location Helpful staff Lovely evening meal Comfy bed Room was a little tired though

Comfortable bed. Great breakfast choice and quality. Friendly staff. Pool changing area basic and cramped. Dressing gowns not available as advertised.

Happy to stop at the Crown and Mitre again however the hotel could do with some TLC especially the pool, and changing rooms. Staff was very friendly although I had to wait for my room to be ready. My room, while bed was very comfy, and had I decent night sleep. The bathroom was dated. Also I like that added security when a hotel rooms have safes, which it sadly didn't. 2 huge pluses The location of the hotel Breakfast was delicious.

A brilliant hotel. Staff first class and everything excellent. Great value for money as well.

An average hotel with uninterested staff.

The property was very old and tired. Parking was an issue and wasted a lot of our time. The bathroom facilities definitely need modernising.

Perfect breakfast buffet

Very central with a carpark. Staff very helpful , room good, breakfast very good.

Great location to explore Carlisle. Clean and today hotel and the breakfast was great!

Staff at the hotel are extremely helpful and always glad to help with a cheerful attitude. The hotel is in an excellent location for rail and road, and good shopping facilities. We will definitely stay again.

The location is perfect. Huge Edwardian hotel, well maintained and the staff are lovely. Breakfast at £11.50 was very good.

I met three staff during my stay, Maggie, Kelly and Ian - the really are lovely people. Despite a busy shift they still made time to make me feel welcome. We had wonderful discussions on the historic hotel which has history going back hundreds of years, from the Jacobite Rebellion to an American President and even the Queen of England! The original marble and woodwork are visible throughout the building. A historic masterpiece. I absolutely intend to come back! Thanks all!

Ideal location and reasonable rooms which were a bit tired. Biggest problem was the lift wasn’t working and had to climb six flights of stairs.

It would have received more stars for maintenance however the lift was unserviceable therefore I couldn’t give higher marks. Everything else was excellent

Free electric car charging was an unexpected bonus.

A nice hotel, in a good location. We'd certainly stay again if we are in the area!

Lovely hotel. Fabulous central location with good facilities and friendly staff. Get there early if you want a parking space, but there's pay and display nearby if you miss out.

Excellent location right in the centre of Carlisle, and with albeit limited parking being a real bonus. Slightly tired room, but with evidence of past grandeur it felt like quality. Very good breakfast and very helpful front desk staff made our overnight stay an excellent choice. Will definitely come again if circumstances allow.

Lovely traditional style hotel with modern style rooms. Walking distance to shops, bars, restaurants. Buffet breakfast great value for money & plenty of choice. Friendly, chatty staff. 2 mins walk from Cathderal & 5 mins Carlisle Castle

Reception staff were very helpful with everything including the parking which was limited. For an old Hotel the room etc was very good. Unfortunately the lift was out of order but these things happen so not a big problem. We had drinks in the bar and ate there the first night. On both nights in the bar we unfortunately did find one of the female staff members not at all happy to see us and it felt like she just didn't want to be there. Wasn't comfortable!