Dear Sir or Madam, Thank you very much for your perfect rating and for your wonderful recommendation. We are delighted to hear that you enjoyed your stay and found our Penthouse to be one of the best in Bali. It is wonderful to know that you feel it is the perfect place to enjoy quality time with friends and family. Your kind words mean a great deal to us, and we look forward to welcoming you and your loved ones back for another memorable COMO experience. Best regards, Chris Wahyudi Executive Assistant Manager

Dear Sir or Madam, Thank you very much for your perfect rating and for your wonderful feedback. We are delighted to hear that you had an absolutely amazing stay and that our service was “the best of the best.” We are also pleased that you enjoyed our comprehensive facilities. Your kind words and intention to return mean a great deal to our entire team. We look forward to welcoming you back to COMO for another exceptional experience. Best regards, Chris Wahyudi Executive Assistant Manager

Dear Pak Ardianus, Thank you for bringing this to our attention, and please accept our sincere apologies for your experience at COMO Uma Canggu. What you’ve described is extremely concerning and falls far below the standards we strive to provide, especially for a family stay in one of our premium accommodations. We deeply regret the distress and discomfort this caused you and your children. This is certainly not reflective of our usual conditions, and we take matters of cleanliness and hygiene very seriously. Your feedback has been shared with our management, housekeeping, and engineering teams for immediate investigation and corrective action to ensure this does not happen again. We truly appreciate your feedback, and we hope to have the opportunity to welcome you again in the future. Best regards, Chris Wahyudi Executive Assistant Manager

Dear Mila, Thank you very much for your kind review. I am delighted to know that you enjoyed you’re your stay in COMO Uma Canggu and that you really appreciated the professional and warm service provided by our team member. The team always go the extra mile to create COMO Uma Canggu guests for life by delivering only the highest standards of service to each and every guest. Rest assured your warm comments have been shared with them. Your kind words will motivate them to continue providing first class service to every guests. We hope to have the pleasure of welcoming you and your friends back again soon. Yours Sincerely, Amirah Hasna Room Division Manager

Dear Michael, Thank you very much for your fantastic review! I am very glad to hear that you had a remarkable journey at COMO Uma Canggu and enjoyed not only the COMO Beach Club and clean rooms, but also the warm hospitality of our team member. I am also happy to read that you loved our stunning sunset view as well as the food during gala dinner in the Beach Club; the sunset view is truly stunning here and we adore working with the beautiful views just as much as delivering the highest standard of personal service to our esteemed guests. We hope to have the pleasure of welcoming you back in the nearest future. Yours Sincerely, Amirah Hasna Room Division Manager

Dear Darrell, Greetings from COMO Uma Canggu! Thank you for your positive feedback and we are thrilled to know that you enjoyed your last stay at COMO Uma Canggu. It is our number one priority to create a flawless stay experience for all of our guests. We look forward to welcoming you back again soon at our resort.

Dear Fabian, Greetings from COMO Uma Canggu! Thank you for your review. We are thrilled to know that you enjoyed your stay at COMO Uma Canggu. Please let us know should you need further assistance whenever you have the chance to visit our resort again one day - we will be more than happy to assist you. Until then, stay safe and look forward to welcoming you back again! Best regards, The Management of COMO Uma Canggu

Dear Ms. Regina, Greeting from COMO Uma Canggu! Thank you for taking the time to share your valuable feedback. I am aware that you stayed for one night over the long weekend in October. It is never welcomed to have unwanted guests in the room and most certainly not our standard. I understand that the Front Office Manager offered to move rooms and to send immediately our third party pest control to do a deep clean. Knowing that you have only one night at the hotel I know that as a gesture of good will we offered a late check out. On a positive note we have done some restructuring to our breakfast service which has improved immensely. I am sorry that we disappointed you on your visit and while we got off on the right foot were unable to maintain that note. Please do let me know if you plan to visit Bali again and it would be my pleasure to show you that we can get it right. Best regards, Anna Rohm Executive Assistant Manager COMO Uma Canggu