Sarah
with Partner
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Had selected the free cancellation option. Once the date passed to be able to cancel an amount was charged to my credit card under a holding company. In arriving at the Cornubia to check in we were initially ignored, but once being dealt with were asked for payment. I explained that payment had been made but was told that it was a holding fee that would be refunded. The member of staff said it was ‘f***ing inconvenient’ and couldn’t say when the refund would be made. We were shown to room 4. Tired we can accept, but the room was filthy. The bed linen was clean, however the bedside tables and clock were dusty and sticky to touch. The sink and shower appeared clean, but the towel rail was thick with dust, the bin rusty and edges around windows and skirting boards very dirty. A dirty teaspoon sat in the tea tray. The towels were tiny and full of pulled threads. Music continued way into the small hours on Friday and Saturday night with people shouting, crying and vomiting outside. The room was not serviced at all during the 3 days we stayed. Can’t comment on breakfast as it wasn’t offered. Usually would have spoken to management to try to sort out the situation, but in all honesty, in view of the ‘welcome’ and other reviews on here, felt concerned as to how it would have been dealt with. Don’t stay here, find somewhere else!
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