I have travelled a lot and I have owned my own bed and breakfast. The friendliness of the check in staff was truly outstanding.

The staff was courteous

Yes, it was nice and clean.

En primera la recepcionista tiene de cierta manera un modo desagradable, si te atiende a las dudas solo que parece que estuviera molesta todo el tiempo. Segunda, la habitación que nos dieron es de la primera planta y es totalmente cerrada, sin alguna ventana y hace un calor horroroso, solo te salva su ventilador pero al menos que agreguen una ventana hacia el lobby porque no fue nada de descanso. Agua caliente al instante afortunadamente, es zona centro y es muy linda, fuera de eso solo me gustó por esa razón, pero por la habitación no me gustó la experiencia, 5/10 solo por ese detalle

Excelente hotel muy limpio y su personal muy amable

The rooms were clean. Professional and courteous staff. The hotel needs an update but is comfortable and clean. Very safe and convenient to downtown area.

Sunday Aug 24th: I went back to the hotel at 1am. The door was locked. There was an employee knocking on the door. He said his coworker was inside but was sleeping. It was very frustrating. Eventually the sleepy employee (He said his name was Gabriel) opened the door and went back to sleep on the sofa in the little lobby area. I wasn't going to write this but since I received this email....Everything else is reasonable considering the price.

Although it has a great location it has been one of the worst experiences ever seen at a hotel. It was extremely hot with no air conditioning and on top of that the beds were extremely hard and very uncomfortable to sleep on. The breakfast was only a piece of bread and coffee. I really expected more based on what they offered me on the pictures at first.

Excelente servicio muy buena atención lugar muy limpio

I would definitely stay again with you guys !

Encantado con la habitación que nos tocó. El servicio muy excelente. Gente del servicio muy amable y atenta. Recomendadisimo!!

The location is perfect. Well maintained. The free breakfast was nice but very small.

Appartment good but the issue was the air conditioner. I was not giving the remote i was giving the condition to drop my.ID before the remote is given to me .This was weired and strang to me .Even when i accepted that they take the copy of it they refused .I had tobstay in the room without using air conditioner which should be part of the payment i made as a right .I can only stay at the apartment if the air conditioner remote is giving to me before lodging .I mentioned my concern to the reception before checkong out the following day but every other thing is fine

A bed two end tables and a closet dresser in room. There was a safe in the room with no instructions. Parking was 3 blocks away. Room was quite warm for me to sleep and fan did not help.

I booked a three day stay on the second day, my friend got bitten by bed bugs. call Expedia for help never could get in touch, the hotel moved me to a room with one bed instead of two , that I had booked from the beginning , so I was forced to sleep with my companion in a very small bed

Nos pusieron en la habitación que está a un lado de la recepción, y literal ni siquiera se puede descansar

It’s an open concept hotel. You can look down the balcony to the reception area. My family and I didn’t sleep at all. The noise from the reception echoes to the rooms and the doors are glass. Not soundproof. It was a sleepless night.

the lady in the front desk was rude and not friendly or even helpful.

Todo excelente y todo el personal muy atento y amable sobretodo quisiera reconocer al recepcionista de la mañana es un chico sumamente amable y te hace sentir bienvenido muchas gracias por todo. Volvería a regresar

Only five minutes away from the historic center of the city of puebla. Definitely will stay again in this place.