Jaime A
with Children
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The hotel is beautiful, small, and very well located, but honestly, I would not consider it a 5-star boutique hotel.
The staff was generally helpful, although I had one disappointing experience. One day, I asked about the dry-cleaning service, and the response I received was, “You can read the schedule on the paper you need to fill out.” I found the response rather dismissive, as if I didn’t know how to read. They didn’t offer any alternative, even though it was Friday and my laundry could only be ready on Monday. They also couldn’t offer an express service because, according to them, it was too late.
Room service is available 24/7, which is convenient, but the menu has very limited choices.
I also expected a few basic bathroom amenities, such as Q-tips and a shower cap, but these were not provided. The pillows were not particularly comfortable either.
The gym is quite small, so it’s not ideal if you’re looking for a proper workout facility.
On the positive side, breakfast was good, and the hotel itself is beautiful, intimate, and in a great location.
Overall, I enjoyed my stay, but I think the hotel needs to improve several details and the level of service to truly deserve a 5-star boutique rating
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