An honest review - from the outside looks a lovely place to stay. Walking in greeted by a pleasant receptionist. Understood English well but very robotic in checking in. Not sure though this can be classed as a hotel, a mix between a Bail hostel, refugee refuge, or temporary accomodation for claimants. Banging from rooms above, walls are that thin in the bathroom that I didn't put my kids in the bath due to them being so thin, leads me to the bath, hot water is non existent, Luke warm at best. Smoking throughout the hotel, decor poor however sheets seemed clean.

The phrase, 'You get what you pay for' could be used to describe this hotel, but that wouldn't be fair on other budget options. It's a real shame that this hotel is in the state that it is as the building itself is beautiful. Unfortunately, years of neglect and no upkeep has left this hotel smelly, tired and dirty. The smell when you walk in is the thing that is first noticed. That smell is present throughout the hallways, stairwells and everywhere. It wasn't in my room, but that's because there was another unpleasant smell instead. With a smell that's off putting it really leaves you questioning whether things are clean and as you start to look and observe, it's quite clear that it's not. There were stains, everywhere. Walls, floors, sockets, the bath, even the bedding which had looked clean on initial inspection. I hate to leave such a bad review, but I paid for my nights stay and instead chose to leave 2 hours after check in and stayed in my car instead. I spent a grand total of 20 minutes in my room, with the window open to air the smell before going out to hope for some miracle that it would be better on my return. Obviously it wasn't and I left. This hotel needs a whole revamp to be made clean and inviting again.

Horrible staff whole place was filthy with empty beer cans everywhere in the carpark

Horrible nasty place

Room was clean heating works guy who works in reception is great friendly

all ok

Room was spacious one staff member was nice and helpful

Dirty room,stains on carpet floor Loose shower fittings No electric for a long period Grubby paintwork to door frames Cigarette burns to tables

Did not look like the photos, room had ripped wall paper - like it was scratched off, weird marks on the wall, shower randomly turned on and off, toilet didn't flush, door didn't lock properly, beds were so uncomfortable and lumpy, carpet was also extremely lumpy, the plugs next to bed didn't work, only saw staff once , heard every person all night

Room smelled of smoke

Best service and nice hotel

The lights kept cutting out the shower flooded, and the heater didnt work and tv didnt work. Is it possible for a refund as it wasnt up to standard and my son didnt sleep due to him been autistic he was affected as the tv or lights didnt work and shower didnt work

Terribly dated facilities. Heating did not work in our room. Bed dipped in the middle and we had to sleep at the foot of the bed

Cheap, quiet and clean with helpful staff. Building was once a beautiful gothic victorian spa and has a lots of original features. Sadly the the building and decor have seen better days, but what can be expected at such a lot cost?

A very old victorian building could do with a bit of tlc but was cheap and had a good sleep served its purpose

The property was filthy, floors, carpets, banisters, the room, I didnt even go in the shower. No food as mentioned in the original details. Curtains didnt cover the window. Would definately avoid at all costs.

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I didn’t stay it was filthy and stuck I would not let my dog live in those conditions

Do not book this property.We walked away and found somewhere else to stay at extra cost because it was that bad.It is dirty, smells terrible, and is unsafe. It looks like they are using it too, put the boat people in and i feel really sorry for them having to stay there. It needs taking of all the booking sites.

Location was great . If the property had been clean then it would be passable. On entrance to this period property you were met with mess in the carparks and garden areas, Garden untidy not cut , rubbish and broken picnic bences. Lots of cobwebs inside and outside the property. It is a big grand property but not looked after needs alot of investment to clean it up and restore it. The basic things like decent Clean mattresses Wàs not even met they were highly stained and ripped in parts, The main bed base was some wood covered with two matresses. the supposed clean room had one of the bed with lots if sticky popcorn down the back of the mattress. The wall grill that kept falling off was covered in black dirt. Tea and coffee facilities had no milk, bathroom no towels. Had to ask for both. Locks on windows and bathroom door either broken or too stiff to move Lots of holes around the room and decor needed updating. Curtains were passable We traveled on our way got a call to say, no running hot water in our room and that we either could cancel which wasnt possibly as part way through the journey or get a max discount of 20% because no other rooms available. So we in a picke from the start. Could have let us know in advance. The issue with the hotel is the cleanliness, and maintenance no way two stars. Im shocked that they can let rooms with what I saw. A member of staff was around to take money and after that on the end of a phone,avail from midday. Very disappointed.