The Upper House is in an idyllic setting, the outdoor space is beautiful, with plenty of parking.
The property is traditional with some lovely features but could do with some updating, especially in the bedrooms.
The gentleman on reception was lovely and really helpful, the rest of the staff were young and quite inexperienced and were in need of a mature experienced Manager to guide them.
The restaurant food on the evening was of a good quality and well presented, the restaurant itself would benefit from updating and a thorough clean.
The bedrooms were tired and unfortunately quite dusty. With a period property there are more areas to gather dust such as chandeliers, intricate wall sconces and decorations.
The bed was old and creaky when you turned over in the night. The bathroom had been updated but unfortunately the sink had been fitted with a tap which would work well in a bath, but the water came out at an angle that missed the sink altogether if turned on fully. The cleaning of the bathroom was not thorough and there were some questionable stains in the hinge of the toilet seat and behind the toilet seat.
The base bed sheet had a stain on it.
The breakfast was well presented and enjoyable, however we were charged for my poached eggs on toast as they were not a menu item! I should’ve ordered the eggs Benedict without the hollandaise!
Overall we had a very pleasant stay, and with some staff training and a thorough clean would return and recommend to others.
