Waterloo Cross, Devon by Marston's Inns

Explore Waterloo Cross, Devon by Marston's Inns
8.6
Very Good
From 282 reviews
Cleanliness

8.6

Room Comfort

8.8

Service and Facilites

9.2

Traveler Reviews Waterloo Cross, Devon by Marston's Inns

Number of reviews per page
20
40
Top reviews
Adam
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6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff - fantastic, couldnt have been more friendly or helpful. Bedroom very basic, tired and the door looked like it had been broken into once or twice and offered little confidence from a security prospective.
Tim
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Check-in straight forward and room clean. Evening meal in restaurant was good. Breakfast not so good - very slow service, slow to cook and really felt like they would rather we did not have breakfast there
Adam
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4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Extremely poor condition of the door to room 3, which was the room I was given on 11 March. My room was an external room of the Inn and therefore the security of the guest experience should be of a much higher level than if the guest was located within the actual main building. However, the door lock to my external room had clearly been breached with a screwdriver at some point in the past. Was this damage caused during a burglary, perhap?? It did not appear to be recent damage, as the exposed wood was not light in colour! This poor standard of room security falls too far below what is expected by any guest staying in a hotel or Inn. It was the member of staff that guided me to the room and opened the door which I why I initially did not see the damage to the door and door frame. It was only when I wanted to leave my room about an hour later to walk around the building to the entrance to the Inn to get an evening meal, that I noticed the damage. Only a fool would have then left all of their valuables in the room whilst they went and sat in the Inn for a couple of hours. I therefore had to stay in my room and order a takeaway to be delivered to me. To compound things, the inside door lock had no locking mechanism anymore, so I could not even lock myself in. I had to pile up a load of furniture against the door to give me some level of security against a possible intruder!! I did speak with a member of staff the next morning! NOT FAIR AT ALL!!
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Cranmer
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Large clean room. Good friendly staff and good breakfast.
Debra
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great atmosphere and caring staff
Alison
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very friendly and helpful staff.
Neil
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Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Pleasant stay
robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 27 week(s) ago

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staff were excellent
Clare
icon-Business
Business
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was very good, clean and tidy. Good tea and coffee facilities. Good food down in the restaurant and excellent service by staff! The only thing that let it down slightly was the bathroom which was in need of a refurbishment as wood has been used to trim the base of the shower and it was warped and blackened from the water/steam. Other than that it was a fantastic stay.
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Mike
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great service, clean and comfortable
Elaine
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Warm welcome when we arrived, shown to our room and given general information on our stay, emergency contact, breakfast times etc. Restaurant pub area was warm and inviting, drinks value for money. Opted not to have breakfast as had early start the following day. Room was clean and tidy, and the bed was very comfortable and both was a generous size. And will be more than happy to stay again when in the area.
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Gary
icon-Business
Business
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Overall a good over night stay
Teresa
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Bed was very big and comfortable, the room was also very big. Nowhere really to put anything in the bathroom. Staff were very nice and friendly. Would stay again and recommend.
ning
icon-with Partner
with Partner
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The room is clean bed is comfy ,staff is friendly, there is nice bar and restaurant, it is easy to access from M5.
Eve
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Super helpful & friendly staff, lovely clean room lots of space - bar & restaurant had great atmosphere and good variety of choice on menus
Paul
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Already submitted feedback to Marston’s. Very disappointing on this occasion.
Mrs Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Safe parking Good food and drink options
Adam
icon-Business
Business
4.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Run down, very noisy. Breakfast very poor.
Mike
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It has only been 2 months since my last stay here and it was as good as ever. Staff as always were really friendly and make you feel at home. I had a thoroughly enjoyable evening meal as well as a great breakfast. A decent night's sleep set me up for the day and I look forward to coming back here.
Malcolm
icon-with Partner
with Partner
6.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Overnight stay
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