Unless you're on a strict budget & accept low standards - Avoid! The main building itself is nicely located (in a seemingly depressed seaside town) with a clean & spacious bar & dining area overlooking the Esplanade. The breakfast was perfectly decent! However, the room in the building ("Lodge") across the road was sub-par (like most UK budget hotels) but I don't think you'd find it anywhere this bad in a Best Western in the U.S.: No AC & west-facing, no room-darkening blinds/curtains (the light poured in from the sides), the mattress was a box of hard springs that you could feel & the lowest rent flat-pack furniture (IKEA would be a big upgrade), walls and tiles chipped and mouldy, flusher barely working. It's incomprehensible that the company - the brand - and the owner (franchisee?) has such low standards for service and their customers!

The noise from the windows could be improved.

I've stayed here a few times now over the last couple of years and , because of my disability, occasionally have to request certain things. This is why the staff , including the cleaners, get a special mention as they go above and beyond the call of duty and are multi talented especially the lovely Lisa who if isn't management or supervisory staff should be by now. Reasonable prices for food and drink - keep an eye out for the 2 for 1 cocktails - and being right on the seafront has amazing views from the terrace with plenty of seating. One little minus is The Hatfield Lodge could do with a little love on the outside due to the ripped canopy above the entrance.

A few minor gripes which would of made the stay more comfortable; No fan in the room with the temperature in the 30's, other guests did have one when I asked. No plug socket near the bed, the nearest usable one being on the far wall. No hot water in the bathroom sink, shower okay. No toilet brush?????

Good hotel at a good price

We really enjoyed our stay here Lovely staff, nice room (we were over the road) and lovely bar area. Grateful that we were able to leave our bags at reception to allow us to make the most of the day.

Room was clean and redresged daily. Breakfast was excellent as was food in evening. Staff including cleaners were all polite and helpful. Location from decking overlooks prom and beach. Overall a great place to stay

Noisy neighbours slamming doors and shouting in own language

Absolutely perfect thank you

Hotel ok, nice refurbished rooms although couldn't seem to get tv channels was only internet channels, overwhelmed at breakfast - we waited 45 minutes then we had to get a refund and leave as on a schedule- clearly not enough kitchen people !

Location is great and the staff were lovely but overall a bit disappointed. Glad we booked the room when it was on discount. We wouldn’t stay again. The beds were awful and uncomfortable, springs were noisy with every tiny movement. The curtains in the room were also poor and didn’t block out the light at all meaning we were awake by 5.30am with sunlight streaming in. There was a big crack in the side of the bath and a bit of mould on the bathroom ceiling. Appreciate it’s not advertised as a 5* hotel but the curtains and beds should have been better.

Disability access is terrible, doors were very narrow and extra impossible to open. We requested a bathtub but only a shower in our room but no safety grab rails at all - just a scalding hot radiator at hand!9

Good breakfast Excellent and friendly service

Very good place to stay. Staff is so good and polite. Best location

Room nice and big in The Lodge. Good choice of breakfast from the menu albeit mushrooms maybe should be included and not a paid for extra. Staff always on it and friendly and helpful. Meal menu has plenty of choice with large portions (try the chicken gyros) plenty of cocktails and and good choice of ales/beers. Plenty of seating inside and out I always stay here when visiting Lowestoft. One of the big draws is the amazing view from the bar/terrace areas. Excellent

Staff were lovely, room was very clean and we much appreciated the 3 mugs as we normally have to ask. My only criticism was the bed wasn’t very comfortable.

Everything as expected. Room was clean and comfortable.

The room was cleaned and the entire staff team were amazing.

Staff were friendly,room was clean if tired

Bed dips in the middle.