Flight got canceled and communicated new ETA to property. Didn’t check messages and canceled our stay. Thankfully, the reception staff was able to get us a replacement room but the room was dusty and hot as an oven. We eventually got fans after asking 2-3 times and the staff did seem helpful but were just forgetful?

The staff were really friendly, but knew that our shower was broken to the degree it was unusable and didn't inform us, nor did they offer an alternative when we brought it up. No AC and the hotel was registering over 30° inside, and we arrived back late at night to find the hotel locked up and nobody answering the buzzer. We had to call the hotel to find someone to let us in. Not well organised, and the curtains in the room had obvious burn marks, and the carpet was coming up against one wall.

Perfectly fine. Used it as a base for a gig. Have to admit, after reading prior reviews I was a little worried about what I was going to find, but actually not an issue at all. It was very warm, but that was the time of the year. Room was clean & functional. Check in colleague was very informative and it felt safe. No issues, and to be frank it was the cheapest room I could find, so wasn't looking for the Ritz. I was in the room for all of about six hours, but no problems at all.

Apartment was disgusting. Very dirty and smelly. Kitchen bin was over blowing had lots of insects surrounding it. The room was tiny the table in the room was broken, the entire room smelled of cigarettes and the window barely opened to her air in. Ended up leaving couldn’t spend the night. Very terrible experience.

It was pleasant stay.

They charged me 50 GBP for caution money. But still didn't reimbursed.

The hotel looks

It's ok. Not amazing, not awful. Hot small room with no fan, had to ask for safety window catch to be removed to open the window more for some air. No problem for the staff, did it straight away. Matress not great but all in all managed to sleep so wasn't a deal breaker. Centrally located between Ilford and Barking stations for access

They sent us to another hotel but i was more like a 1 star motel. Staff was very friendly but this is not how hotel business works.

Lovely stay, nice and corteous stsgf but parking was a pain

Terribly managed hotel.

Went to check in, filled out the form with the correct ID. Moved onto the damage deposit and the receptionist didn’t have the facilities to use Apple Pay. Therefore leaving us stranded in the middle of London just before a show at the 02. Don’t use this hotel the receptionist and service is shocking there was no compromises and left us stranded in the city of London.

Just good.

Very good apartment

My experience with PremierLux Serviced Apartments was unacceptable from start to finish. I booked a room at this property, but when I arrived, I was sent to a completely different hotel without any prior notification or approval. This is a serious breach of trust. The place I was moved to was far below the standard advertised and in no way matched what I had booked. To make things worse, I was charged a deposit that has still not been returned. I have received no clear explanation, no assistance, and no accountability. The entire situation shows a complete lack of professionalism and respect for guests. This was one of the most frustrating experiences I’ve had while travelling. I strongly advise others to avoid this property.

I had to be transferred to another hotel and got a very small room which was not what I wanted. There’s a £100 deposit hold on your card which I wasn’t aware at the time of booking. They arranged to send me to the new hotel by cab but didn’t do so at time of check out

got what i expected :) staff were nice, things were clean, and unlike the previous place I stayed there was no mold which is a major plus!

Hotel had maintenance issue so room was not available, they were very professional and offered alternative accommodation at best western and arrange taxi. Bit of hassle and time consuming but happy they arrange new accommodation

The staff where really helpful had some issues with maintenance but got our room transferred to a different location near by and paid for our transportation there would have just liked a little more notice that we were going to be moved but all in all had such a wonderful experience thank you to the staff who made it smooth sailing.

Turned up after a long day of traveling to a shocked face and "oh your room is under refurbishment." I have no idea why this wasn't communicated before we arrived. I've got a feeling they sold our room on in hope that we were a no show They took full payment and said theyd get us somewhere else to stay. We arrived at the new place, the room was tiny and old and tired and also the place was half the price of the original hotel we had booked! Currently in talks with hotel.com.