The staff was friendly, even though there were a large influx of customers due to the power outage across Batam, they remained smiling and welcoming. The hotel was very nice, clean, and the rooms were comfortable. Furthermore, the Wi-Fi was excellent, as the signal was poor during the power outage in Batam.

The environment is pleasant, the beach is clean.

Dishonest receptionist service... not pleasant.

We stayed in a deluxe room with a wonderful view from our room, and the resort was very nice with full facilities. Thanks to all the staff, they were very friendly and welcoming, especially the security or concierge team. But for the front office team, maybe needs greetings and a smile for every guest. I never saw them smile or greet us during our stay.

Very good service, clean rooms, safe check-in/out, all the food is delicious, the view is very beautiful 🤩 I will come back again

Check-in time was crazy. I could only check in at 5:30 PM (their check-in rule is 3 PM). I understand that the reception staff were stressed, but they were not friendly at all. Lousy standard!

It was terrible. We should have gotten it by 3:30 PM at the latest, but instead, it was 6 PM. And the problem was with the cleaning staff. They knew it was a public holiday, so they provided extra power, so we didn't have to wait long for the room to be cleaned.

Interesting and memorable second time experience, will be back

The room is really nice, comfortable and very modern. Best, I'll come back here again.

A resort in Batam, far from the hustle and bustle, offers peace of mind with a breakfast menu that's still just right. Yes, I do.

The mattress still has a few stains, the breakfast could be improved in terms of taste and choice.

Good place for holiday with family.

Good place for holiday with family.

Comfortable atmosphere, friendly staff

Ok, clean room and good service and nice view.

I was very happy, the kids had fun too. The swimming pool is sufficient because there is one near the beach and one near the hotel. For kids and families, I recommend this hotel. The breakfast is quite good, the pancakes are delicious, and the black sticky rice porridge is delicious in my opinion. The room is quite spacious, the facilities are okay. A small suggestion for the restaurant: if there are a lot of guests, it needs to be enlarged to avoid queues. But otherwise, it's fine, my family and I are happy.

It's a pleasant atmosphere for a family vacation, and it's not crowded even during school holidays, so you can enjoy the sports area more fully. However, you'll need to bring plenty of food and drinks from the city, as it's too far from a convenience store.

The place is very comfortable and pleasant, very suitable for family vacations and honeymoons.

I see so many tourists visiting this resort. It's worth every cent to stay here. Good location, good variety of food. Will come back.

Staff reception name Urfa, very bad services. Security and gift shop staff are far better than the reception.