M***a
5.0
/10
Reviewed 6 day(s) ago
My experience was extremely disappointing. I made a booking for Grand Lexis, but upon arrival, my name could not be found in the system. It turned out that the booking was under Lexis Port Dickson instead. The room provided was cheaper than the price I had paid. The air conditioning had problems, the jacuzzi was not functioning, and the toilet flush was also not working. This was supposed to be a special birthday celebration, but the entire experience was ruined by the booking confusion, room issues, and poor facilities. The service and overall experience did not meet my expectations at all. I hope the management will investigate this matter seriously and provide an appropriate resolution, as this experience caused considerable disappointment and inconvenience.
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Accommodation's Reply
30 Oct 2026
Dear Sirs,
We are delighted to have you as our guest during your recent stay at Lexis Port Dickson. We are disappointed to hear that your recent stay was not up to expectations, and we would like to extend our most sincere apologies for the frustration this has caused. Rest assured, your observations on the issue raised have been shared with our Department Heads for further actions. We hope to have the opportunity to welcome you back again for a more seamless experience the next time.
Warm regards,
The Management
