Evi E.

Transit

10.0

/10

Reviewed 5 day(s) ago

The service is good and the staff are friendly and very helpful.

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Accommodation's Reply

23 Sep 2026

Dear Ms. A.V. E., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive to improve our services and cleanliness to ensure all guests feel comfortable. We sincerely hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best services and products. Sincerely, Singhi P. Bayuaji - General Manager

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L***y

Business

10.0

/10

Reviewed 2 week(s) ago

This hotel, my first time here, was very comfortable, clean, and friendly. It did not disappoint.

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Accommodation's Reply

23 Sep 2026

Dear Mr./Ms. L*y, Sincerely, from Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will strive to improve our services and cleanliness to ensure all guests feel comfortable. We sincerely hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best services and products. Sincerely, Singh P. Bayuachi - General Manager

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L***y

Business

10.0

/10

Reviewed 2 week(s) ago

This hotel is close to the city and has easy access to everything. It's a pleasure.

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Accommodation's Reply

14 Sep 2026

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Roland Y.

Business

8.7

/10

Reviewed 2 week(s) ago

Breakfast at Santika is usually very convenient and varied. Unfortunately, not here. This is a comparison to other Santika Hotels that I have experienced.

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Accommodation's Reply

14 Sep 2026

Dear Mr Roland Y, Warm greetings from Hotel Santika Makassar. First of all, we would like to thank you for taking the time to rate and review our hotel. We will improve our breakfast offerings based on your feedback. We sincerely hope to welcome you back to Hotel Santika Makassar and provide you with our best service and products. Sincerely, Singgih P. Bayuaji – General Manager

Dany S.

Staycation

10.0

/10

Reviewed 4 week(s) ago

Overall ok, only the key to room 823 had trouble twice, but they responded quickly to find a solution.

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Accommodation's Reply

01 Sep 2026

Dear Mr./Ms. Dani S., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. We hope to welcome you again at Santika Makassar Hotel and provide you with the best service and products. Sincerely, Singhi P. Bayuaji - General Manager

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

The room was very clean, the food was also delicious, but unfortunately the bathtub was not very usable (the drain could not be closed properly).

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Accommodation's Reply

01 Sep 2026

Dear Mr. G*t, This is a brief update from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. We apologize for any inconvenience. Our team will review your review immediately. We hope to welcome you again at Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Singh P. Bayuachi - General Manager

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H***y

Business

8.7

/10

Reviewed 5 week(s) ago

The outdoor AC was very noisy, disturbing our sleep on the 5th floor. The vibration and hum were very clearly felt inside the room.

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Accommodation's Reply

01 Sep 2026

Dear Mr./Ms. H*y, This is a message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We apologize for the inconvenience caused by the disturbance to your sleep. We will repair the air conditioning system immediately. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Singh P. Bayuaji - General Manager

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Rafael G. F.

Business

6.7

/10

Reviewed 8 week(s) ago

Regarding hotel management, I feel that Hotel Santika has quite good maintenance. However, the room I stayed in, the sheets and pillowcases were a bit dull. There were not many TV channels (mostly local channels), especially in the bathroom, because the bidet was leaking. I also felt that the restaurant was lacking in my opinion. It didn't seem to meet Hotel Santika standards. The service was good. The AC was cold. The location was strategic. I was given an early check-in. Thank you 🙏🏼😊

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Accommodation's Reply

06 Aug 2026

Dear Mr. Rafael, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will use your review to improve our services and maintain cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best services and products. Sincerely, Singhi P. Bayuaji - General Manager

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GUILLAUME T.

10.0

/10

Reviewed 8 week(s) ago

Very nice hotel. Breakfast is great. Restaurant is good.

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Accommodation's Reply

06 Aug 2026

Dear Mr. Guillaume T, Warm greetings from Hotel Santika Makassar. First of all, we would like to thank you for taking the time to rate and review our hotel. We remain committed to providing the service and cleanliness that ensure our guests' comfort. We sincerely hope to welcome you back to Hotel Santika Makassar and once again provide you with our best service and products. Sincerely, Singgih P. Bayuaji – General Manag

A***i

Medical

9.4

/10

Reviewed 9 week(s) ago

Hotel in the city center, quiet, clean, and good service.

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Accommodation's Reply

29 Jul 2026

Dear Mr./Ms. A*i, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Singh P. Bayuaji - General Manager

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U***h

Business

9.1

/10

Reviewed 9 week(s) ago

Got room 616, but the AC remote was broken. The gym was empty, and the dumbbells were missing.

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Accommodation's Reply

29 Jul 2026

Dear Mr./Ms. U*h, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Singh P. Bayuaji - General Manager

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Ida F. A.

Business

10.0

/10

Reviewed 10 week(s) ago

Good. Good. According to our request.

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Accommodation's Reply

23 Jul 2026

Dear Ms. Ida F.A., From Santika Makassar Hotel: First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Singh P. Bayuaji - General Manager

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w***a

Business

8.5

/10

Reviewed 10 week(s) ago

Very good and please keep up the good work.

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Accommodation's Reply

21 Jul 2026

Dear Mr./Ms. Wa, Sincerely, from Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Singh P. Bayuaji - General Manager

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Syahrul G.

9.4

/10

Reviewed 11 week(s) ago

The hotel is clean, the staff are all friendly and nice.

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Accommodation's Reply

12 Jul 2026

Dear Mr. Syahrul G., This is a brief update from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive to provide excellent service and maintain cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel so that we can provide you with the best service and products again. Sincerely, Isak Ismatullah - General Manager

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Verified Traveler

10.0

/10

Reviewed 12 week(s) ago

Hotel staff is friendly, breakfast is delicious.

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Accommodation's Reply

09 Jul 2026

Dear Mr. G*t, Sincerely, from Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager

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Susana J.

Business

10.0

/10

Reviewed 12 week(s) ago

Close to a variety of restaurants, from seafood restaurants to coto restaurants, and even modern cuisine. Many nearby restaurants are within walking distance. There's an MMart across the street, making it easy to buy snacks and drinks. You can also take a morning walk to Losari and the iconic 99-Dome Mosque. Strategically located.

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Accommodation's Reply

09 Jul 2026

Dear Ms. Susana J., With our deepest respect from Santika Makassar Hotel, first of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager

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Tony I.

10.0

/10

Reviewed 13 week(s) ago

Overall a very interesting experience

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Accommodation's Reply

09 Jul 2026

Dear Mr. Tony I., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel so that we can once again provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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i***y

9.4

/10

Reviewed 14 week(s) ago

The hospitality is great, the staff are friendly.

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MUHAMMAD I.

9.4

/10

Reviewed 16 week(s) ago

Good service from reception staff, security is okay.

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Accommodation's Reply

04 Jun 2026

Dear Mr. Muhammad I., This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Rantho

8.5

/10

Reviewed 17 week(s) ago

Great location, friendly service, clean rooms.

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Accommodation's Reply

04 Jun 2026

Dear Mr./Ms. Rantho, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager

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Hotel Santika Makassar

Overall Ratings & Reviews Hotel Santika Makassar

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8.7

8.6

8.8

8.8

Traveler Reviews Hotel Santika Makassar