m
michael
Leisure
9.1
/10
Reviewed 2 week(s) ago
For our first time using Whoosh high-speed train, we decided to stay in this hotel which was 10 minutes walk from Bandung train station. The room we stayed in was comfortable, very spacious with two twin queen beds and really soundproof (no disturbing sound from anywhere).
Breakfast was OK with plenty of food variety. The receptionist was friendly and the in-room big drinking water bottle was a nice touch. When we requested another, the staff immediately gave 2 more.
It was a pleasant 2-night stay that was almost perfect until I was sadly charged for accidentally breaking the room's drinking glass. All in all, still a great experience.
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Accommodation's Reply
01 Sep 2026
Dear Ms. Michael
Thank you for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you had a pleasant two-night stay at Hilton Bandung, especially during your first experience traveling with the Whoosh high-speed train.
It is wonderful to know that you enjoyed the convenient location, spacious and comfortable room, and its peaceful atmosphere. We are also pleased that you appreciated the variety of our breakfast offerings, the friendly service from our Reception Team, and our in-room drinking water. We are glad our team was able to promptly assist when you requested additional bottles.
We also appreciate your honest feedback regarding the accidental breakage of the drinking glass. We understand that this may have affected an otherwise almost perfect stay, and we are grateful that you shared your experience with us.
Thank you once again for choosing Hilton Bandung and for recognizing the positive aspects of your stay. We truly appreciate your kind words and look forward to welcoming you back to #OurHome for an even more enjoyable experience in the future.
Warm regards,
Management
Hilton Bandung




