Whilst the stay was ok, this property is very dated. Lots of noise around at night but not an issue if you are night owls but for those with children they may be kept awake as it is pretty loud, certainly was in my room.

From Cleaners to breakfast staff to all Reception staff. all very helpful

Great room lovely view and lots around in the area. Nice pool though not heated there is also an indoor one and hot tub pools. Friendly staff, nice surroundings in the gardens. Breakfast disappointing in quality but a lot of variations.

The staff was ok, but the food not.

Hotel is old and dated, pool was freezing, breakfast was shockingly poor quality. Gone off fruit and rotten stale bread. Avoid this hotel if possible.

Everything good

Excellent location in Playa Serena for bars restaurants beach supermarket and buses. We stay included bed and breakfast and that was varied and good.

Room very clean, needs updating.Breakfast selection very good.

did not like limited selection of snacks in bar, otherwise exc. value

Pleasant hotel staffs came to our room in the evening and presented us a bottle of champagne and a platter of fruits, nice hospitality

A birthday treat for our friend to stay a couple of nights! Our rooms weren’t ready on arrival but was given a voucher for drinks while we waited which was a good gesture by the hotel. The check in receptionist was excellent and although it was really busy with long queues she remained calm and professional under pressure! A bottle of bubbly and card was left in our friends’s room for his birthday which was a nice touch! Rooms with sea view and two huge beds! Bedding and towels spotless white and rooms and bathrooms cleaned to a high standard! Room only so can’t comment about food! Used the bar/cafe between the pool and promenade! The two barmen were excellent offering good service for drinks and breakfast! Glad this area was open this time as lovely location right by the beach! A shame one of the lifts was broken as had to wait a long time at peak times. So busy at checking out time had to carry cases down many flights of stairs! We liked the location of the hotel near to bars and restaurants and plenty parking nearby! Our second stay here and will most likely stay again!

The hotel amenities (pool area) are good, as depicted in the description. The entertainment at night was also good for the kids. The food was really bad quality, greasy, chicken and pork were cold, salmon fillets were dry and tasted bad, the cod was unetable, the pastry was superartificial. nothing good to say of the restaurant. avoid at all cost. Also you must pay for the filtered tap water (1.80 euros per 750mL) The food ruin our experience whcih otherwise would have been good. It is not a fancy buffet, its cheap cafeteria food sold at very expensive price.

We had a great family holiday here, the food was great, and the room comfortable. The swimming pool and access to the beach is great. The hotel is a little dated and could use some improvements to make it more modern.

Dated but mostly functional rooms, WiFi is unusable in the rooms as signal is so weak, had to go to reception to download kindle book which needs very little. No kettle in room which surprised me for 4 star, good spacious bathroom, good hotel for kids, but the extremely loud hotel ‘entertainment’ on in the open air until midnight every night got a bit grating especially as my room was very close to it.

Amazing hotel, very clean very organised, with access to outside pool and indoor pool, with sea view. Definitely recommend that

the luck of information on the arrival. poor quality internet

Nice place to enjoy with your family and friends. It has a really good pool and you can easily access the beach from the hotel.

Overall, it’s good but really outdated. Very clean and super nice beds. Need to work on the customer service, some are really nice and helpful, while others are very rude.

Low season, low activities around

This is not a 4 star hotel, more like a 3 stars. Rooms are large, nice balcony, little fridge, but no coffee machines, as in other 4start hotels. However, its good for the money and the location, nice pool and access to the beach