Staff was great room was great

Excellent Stay in Cusco ⭐⭐⭐⭐⭐ We had an excellent stay at Hotel Cusco La Paccha, Affiliated by Meliá. From the moment we arrived, the service and customer care were outstanding. The staff were welcoming, attentive and always willing to assist, which made our stay even more enjoyable. The hotel was very clean, comfortable and well maintained, and the food was excellent. After long days exploring Cusco and the surrounding attractions, it was always nice to return to a clean and comfortable hotel where we felt well taken care of. What stood out most for us was the level of service. The staff genuinely made us feel welcomed and valued throughout our stay. Overall, we had a wonderful experience and would definitely recommend this hotel to anyone visiting Cusco. Excellent service, great food, cleanliness and genuine hospitality. ⭐⭐⭐⭐⭐ Highly recommended!

Great Breakfast, wonderful staff

The staff was incredibly happy, helpfull and always there for me. If I had questions or concerns they always had the answers. Very great experience in Cusco!

Too much noise inside the room. The blinds let the light come in

It was a really good experience to stay in this hotel. The customer service was 100% was excellent. The restaurant was incredible good. Marcelo one of the waiters took really good care of us. The room was clean. The room service was amazing. The location was super good within walking distance of all the main restaurants and plaza. Don’t hesitate and reserve in this hotel if you visit Cusco.

Clean room and nice staffs

Nice hotel with great service

En general todo muy bien, recomiendo el hotel

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I stayed here with my wife, and we absolutely loved the location. The staff was incredibly friendly, welcoming, and helpful throughout our stay. The property was very clean and conveniently located near many popular tourist attractions, making it easy to explore the area. We had a wonderful experience and would definitely stay here again.

Location is perfect. However, breakfast doesn’t have the variety that I would expect.

This hotel has a lot of potential but falls short. For what I can see it does a lot of the big things very well; that being, location, cleanliness, staff is friendly, they have a bell hop, and they have a large continental style buffet breakfast. This hotel from not doing the same things well. No AC in our room which would have been fine if the windows open to the outside, rather they opened to the hallway which was very stuffy. The cleaning lady would constantly move our things which we found creepy. They kept deactivating my room key so I would have to ask them to reactivate it (this happened twice). You need one room key just for the lights (poor design). They don’t supply wash rags. The hotel has two stores and a restaurant in the lobby but no ATM. The breakfast is not good. The hotel manger here has a lot of work to do very subpar stay.

Super close to bus shuttle. It was walking distance which helped after a long day on the train and bus from Aguas Calientes. It was a bit of a walk to get to the plaza but still manageable either by foot or uber. The hotel had a restaurant which stayed open until late. And breakfast was pretty good. They didn’t have water in the room though so you had to go downstairs to get it. And tub felt a little high to get in and out.

The hotel is exceptional the staff is amazing and extremely helpful, the breakfast buffet is wonderful and the restaurant’s food is impeccable. The laundry service is a plus, the location is perfect for all your tour pick ups and drop off I would definitely be staying there again…

front desk , terrible costumer service. No respect to seniors, not empathy, , no respect to green card holders . Never stay in the hotel if you are green card holders because they will charge you extra 18% surcharge. Misleading information regarding the numbers of of beds and occupants, Website says the one thing and the front desk says deferent thing. Costumer service agent, try to argue to win the argument. Costumer service dirs not have skill about costumer service. The costumers service agents plays with your emotions and words , they say one thing but they offer different thing. They don’t respect the VIP pass. Sheets are stained , room phone not working, controls Tv not working. Overall, good breakfast and cleaned but some rooms are not. Don’t believe when they said they will grant you with better room in reality, they will give you the one they can’t sake or sake the least. Over all hotel it looks good. I would never stay in that hotel.

Super clean and staff was the friendliest and most helpful of any hotel I’ve ever stayed at.

Great service and great location. William from guest experience along with the team did a phenomenal job!

All Great, professional,

Great buffet, clean hotel. My room was on the first floor in the lobby and it was quite loud, next time I would request a patio view or an upper floor.