We came, after booking and paying, and the owner said he is not working with Hotels.com that he had no room for us and that we should contact Hotels.com to get our money back. I have used Hotels.com for years, this is the first time this has happened and therefore also the first time I have realized how difficult it is to contact hotels.com if something happens. 3 days later I have still not god to a chat, found a phone number or anything to contact Hotels.com directly. Do not book at this hotel, and be careful where you book and pay.