The Castro is consistently wonderful. It's out go to for all trips to Goiania

I have stayed at Castros Hotel several times, and it has always been my first choice when visiting the city. Unfortunately, my most recent stay left me disappointed. As on previous visits, my brother came to pick me up for dinner. Sometimes he waits in the lobby, and sometimes he briefly comes up to my room before we leave. This time, he was in the room for about 15 minutes, and then we left together. At checkout, I was informed that I would be charged an additional fee for his “stay.” What was even more concerning was being presented with a form that he had signed to pre-authorize the charge. As the registered and paying guest, any authorization related to my room should have been discussed directly with me. My disappointment is not about the amount charged, but about how the situation was handled. The communication felt unprofessional, and there was no effort to explain the policy beforehand or address the matter appropriately with the guest responsible for the reservation. After several positive stays, this experience was unexpected and left a negative impression. I hope management reviews its procedures and focuses on clearer, more professional communication with guests in the future.

Great hotel and staff

Breakfast buffet was ok, needed to be refreshed more often. Staff ok. Hotel is under renovation, 1 elevator was broken for more than a week according to staff and the other one that was working wasn’t stoping on all floors. Air conditioning was ok

Pool staff was the best!

Amazing hotel

Great and clean!

V

Excellent

Hotel was pretty good. Breakfast is nice. Everything worked well.

The staff are always very helpful in every way. Stay regularly always have a great stay

Ar condicionado não esfriar muito o quarto

Best hotel breakfast in the city!

Clean room air conditioning worked

Staff was excellent.

Always enjoy the hotel but Manuel leaving is a negative. Usually the coffee is excellent, but quality seemed down this time

Muito bom

Muito bom hotel excelente atendimento

Great

Stay here often. Always welcoming, great and friendly staff