Receptionists were okay, friendly and tried to be helpful and accommodating. Plenty of free easy parking on side streets. Problems started at check in, as there was a problem with the room booked, and we were offered two separate rooms. After a bit of moving about and looking, we accepted the two rooms instead at no extra charge so we were happy with this. The rooms however were not in the best condition or the cleanest. In the first room, there was a LOT of black mould under the sink that we didn’t spot until the morning (we only stayed 1 night). It was also really unclean around the pipes. In the second room, the shower had no lip, so water just ran out (we didn’t actually try to shower in this room because of this), and the bathroom door was so swollen with water damage it didn’t close. The bed was made, however we did find the back on an earring by the pillows. Generally a bit run down. No sign of advertised restaurant or breakfast area. Vending machine coffee undrinkable. As it was it so cheap, and for only one night, we made do as we were leaving early morning anyway to drive to south of Spain.

Hotel en construccion, tuve que pasar varios dias sin dormir bien ya que estan construyendo en la parte de arriba y no respetaron que hay huespedes durmiendo, asi mismo la recepcion queda sola por varias horas. Personal agradable, hotel muy distante del centro de Madrid, no es facil acceder al hotel.

Evening things in about hotel is very poor

Staff was unhelpful and a lot of amenities listed aren’t actually there

Nice place for the price, good staff and clean place

Perfecto

Staff was friendly and accommodating. Are was a little far from the center of Madrid, but the pricing made up for it.

The hotel was very small and check in was bad service,the first hour there they hotel stuff had the electricity off to fix and issues in the hotel, honestly will never return there.

Please note that in the description it says breakfast is available, which is false.

Nice personal and professional

The hotel was on construction and there was dust everywhere.

The staff were extremely unhelpful and facilities stated on their website were not available, for example laundry services. Throughout our stay of 9 nights, housekeeping was only done once. Toilet was extremely smelly as well.

Very clean installations

I enjoyed this hotel because of the cleanliness, the kindness of the staff, and it felt homey.

El Hostal esta en razón del precio, buen aseo y cómodo.

Necesito que me devuelvan mi dinero.. llegue y resulta que no pude hospedarme porque debido a las lluvias no estaba habitable el lugar.. indicaron que me devolverían mi dinero y hasta el momento espero la devolución

It was very confortable. The staff service were so nice. That's pity after two times the staff for the shower, in the bathroom didn't resolved our problem, because the water didn't move very fast, after a shower. However, we're love it the place, the quarter and it was a very attention staff. Great, thank you.

👍

Still waiting for my refund

Un sitio tranquilo aseado y con gran accesibilidad.