Hello, Mr./Ms./Mr./Ms./Mrs./Ms ...

Hello Mr./Ms./Mr./Ms./Mrs./Ms ...

Hello Ms. Yoo H! Thank you so much, Madam, for your positive review. We're glad you felt comfortable and enjoyed the food and the friendly service from our staff. We hope to welcome you back again! 😊 Thank you! General Manager

Hello R*a! Thank you for taking the time to review our hotel. We appreciate your feedback regarding our service. This is a concern for us, and we will continuously evaluate our performance to improve the quality of our service and provide a better experience for all our guests. We hope to welcome you back in the future and provide you with even better service. Thank you! General Manager

Hello Ms. Ra, Thank you for visiting and taking the time to write a review of our hotel. We will take your suggestions regarding adding traditional herbal drinks and noodle dishes into consideration for future menu development. We hope to provide you with an even better experience and look forward to welcoming you back again in the future. Thank you, General Manager.

Hello A*a, Thank you for taking the time to write a review of our hotel. Regarding the Quran, we provide a Quran in every room, usually placed in a drawer. We apologize if the information about the location of the Quran in the room was not clearly communicated. This is something we strive to improve in order to better inform our guests about the amenities in our rooms. We hope to welcome you again. Thank you, General Manager.

Hello, Martalena! Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the clean, well-maintained, renovated rooms, the convenient location, and the delicious and varied breakfast. We look forward to welcoming you back again! 😊 Thank you! From the General Manager

Hello Mr. G*t! Thank you for your wonderful review. We are delighted to hear that you enjoyed our room and that our excellent location contributed to your satisfaction. We greatly appreciate your compliments and hope to welcome you back on your next stay. Thank you! General Manager

Hello M*d! Thank you for sharing your experience and feedback. We are delighted to hear that your overall stay was pleasant. Regarding your suggestion about the shower in room 850, we have checked and confirmed that the facility is in good working order. Our showers have a water flow control mechanism via a button at the bottom. We understand that the use of this feature may not have been communicated properly, so we will continue to improve the information and instructions regarding the use of in-room amenities to provide greater comfort for all guests. For the fruit in the breakfast buffet, we will be paying more attention to selection and presentation to ensure that the quality and texture remain excellent when served to guests. Thank you for taking the time to provide feedback on your stay at The Alts Hotel Palembang. We look forward to welcoming you back on your next visit for an even more comfortable and enjoyable experience. Thank you! General Manager

Hi, B***u! Thank you very much for your wonderful feedback! We truly appreciate your kind words and are delighted to know that you had a pleasant experience with us. We look forward to welcoming you back again soon. Cheers! General Manager

Hello Mr./Mr./R*t! Thank you so much for your review and compliments. We are delighted to hear that you had a positive experience, especially the quick and helpful response from Andrew, even though he was sleepy. Your constructive criticism and kind words mean a lot to us. We will continue to strive to improve the quality of our service to ensure all guests have a more comfortable and memorable experience. We hope to welcome you back again and that we can provide even better service. Thank you! General Manager

Hello D*a, Thank you for sharing your experience staying at The Alts Hotel Palembang. We apologize for the inconvenience you experienced during breakfast. During your stay, the hotel was quite busy due to peak season, resulting in full occupancy and crowding in the breakfast area, causing some guests to have to wait for tables. Our team is working diligently to manage the breakfast flow and minimize waiting times. Regarding the menu options, we have forwarded your feedback to the relevant department and will consider improvements for future visits. We hope to welcome you back with an even more comfortable experience. Thank you, General Manager.