Dear Valued Guest, Warm greetings from Fave Hotel Manahan Solo. Thank you for taking the time to review and provide feedback on your stay. We are deeply grateful for your continued trust in Fave Hotel Manahan Solo after a previously positive experience. We apologize for any inconvenience you experienced during your recent stay. We understand your disappointment at the room not matching your previous positive experience. Your feedback regarding the condition of the room on the 5th floor, the wall design differing from the signature Fave Hotel style, the unsuitable size of the desk, the cleanliness issues (including hair upon arrival, unremoved glue residue, faulty air conditioning controls, and the use of plastic on the TV remote), has been taken seriously by our team. We have forwarded all your feedback to the relevant departments for immediate evaluation and improvement. This includes improvements to building maintenance, room cleanliness standards, and the consistency of the quality of services and services we provide to all our guests. We understand that even small details significantly impact your comfort and stay experience, especially for repeat guests. We apologize again for any inconvenience you may have experienced. Your feedback is invaluable in helping us continuously improve the quality of our services and facilities. We look forward to welcoming you back to Fave Hotel Manahan Solo and providing you with an even better experience that meets your expectations. Sincerely, Khusvatus Solikin, Hotel Manager
