Booked a room but was upgraded by the receptionist. At first I was happy. When I got to the room, the AC wasn't cold at all, resulting in a sweaty room. I asked to move rooms, the AC was okay. But the toilet flush was broken, so I called the technician again. The previous room had toilet paper and a hair dryer, but in the new room, none of that was there, it had been removed. Maybe it was broken before, but they didn't replace it. So that's it. The stay was less than impressive. And this was the first time I'd stayed at a hotel with a swimming pool, but I had to use a voucher to enter, only 2 free vouchers. I had to wait until the next day before the kids could swim too.