Dear Ms. S*i, Thank you for your positive review of your stay at Claro Makassar. We are delighted to hear that you were satisfied with the cleanliness, tranquility, and convenient location of the hotel, which provides easy access to various attractions in Makassar. Your compliments motivate the entire Claro Makassar team to continue striving to maintain the comfort and quality of service we provide to all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Mr. Iskandar, Thank you for your review of your stay at Hotel Claro Makassar. We are pleased to hear that you were satisfied with the size of your room and bathroom, which were spacious and sufficient for a relaxing stay. We apologize for some inconvenience regarding some amenities that were not in proper condition. Your feedback is very important to us, and we have taken it into consideration for immediate inspection and repair by the relevant team. We hope to welcome you back to Hotel Claro Makassar again and provide you with an even more comfortable and enjoyable stay on your next visit. Sincerely, *Anguit Sinaga* General Manager, Hotel Claro Makassar

Dear Mr./Ms. C*l, Thank you for your positive review of your stay at Claro Makassar Hotel. We are delighted to hear that you felt comfortable, enjoyed the cleanliness of the hotel, and the comprehensive facilities we provided. Your compliments motivate the entire Claro Makassar team to continue striving to maintain cleanliness, quality of facilities, and the best service to provide every guest with a memorable stay. We hope to welcome you back to Claro Makassar in the future. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar Hotel

Dear Mr./Ms. A***a, Thank you for taking the time to share your experience during your stay at Claro Makassar. We are pleased to know that you appreciated our accommodating staff, fast response to room service requests, and their ability to manage multiple events simultaneously. We sincerely apologize, however, for the inconvenience caused by the air conditioning not cooling the room quickly enough. We understand how important a comfortable room temperature is, especially after a busy day. Your feedback has been shared with our Engineering and Housekeeping teams for further evaluation and improvement, so we can ensure our room facilities perform at the level our guests expect. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more comfortable stay next time. Warm regards, **Anggiat Sinaga** General Manager Claro Makassar

Dear Valued Guest, Thank you for your wonderful review and appreciation of your stay at Claro Makassar. We are extremely proud to know that Claro Makassar is a favorite hotel for your family. Your trust is a valuable reward for our entire team. We will continue to strive to improve the quality of our service, maintain the comfort of our facilities, and provide the best possible stay experience for all our guests. Thank you for choosing Claro Makassar as your family's hotel. We hope to welcome you and your family back again for an even more memorable experience. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar

Dear Valued Guest, Thank you for your positive review of your stay at Claro Makassar Hotel. We are delighted to hear that you were impressed with the warm and friendly service from all our staff. This recognition is a very meaningful reward for the Claro Makassar team and motivates us to continue striving for warm, friendly, and professional service to all our guests. We hope to welcome you back to Claro Makassar in the future and provide you with an even better experience. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar Hotel

Dear Mr./Ms. Zul F. B., Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you felt comfortable during your stay and considered the experience worthwhile. Your compliments motivate the entire Claro Makassar team to strive for the best service, quality facilities, and the most valuable stay experience for all guests. We hope to welcome you back to Claro Makassar next time and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Mr./Ms. Zul F. B., Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you felt comfortable during your stay and considered the experience worthwhile. Your compliments motivate the entire Claro Makassar team to strive for the best service, quality facilities, and the most valuable stay experience for all guests. We hope to welcome you back to Claro Makassar next time and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Mr./Ms. N*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you were satisfied with the friendliness and assistance of all our staff throughout your stay. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, responsive, and professional service to ensure every guest has the best possible stay experience. We hope to welcome you back to Claro Makassar on your next visit and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Mr./Ms. Golden L., Thank you for reviewing your stay at Clara Makassar Hotel on Traveloka. We are delighted to hear that you were comfortable during your stay and satisfied with the services we provided. Your compliments motivate the entire Clara Makassar team to strive for friendly and professional service, as well as maintaining the quality of our facilities, so that every guest has the best possible stay experience. We hope to welcome you back to Clara Makassar Hotel for your next stay and provide you with an even better experience. Sincerely, *Angkiat Sinaga* General Manager, Clara Makassar Hotel

Dear Mr./Ms. N*h, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you enjoyed watching the 2026 FIFA World Cup with us. We strive to provide a comfortable and memorable stay experience through various activities and special moments that our guests can enjoy. We are pleased to know that these activities were a part of your enjoyable experience during your stay at Claro Makassar. We hope to welcome you back to Claro Makassar again in the future and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear M*a, Thank you for your review of your stay at Claro Makassar on Traveloka. We are delighted to hear that you were comfortable with the room we provided and enjoyed the varied breakfast menu. Your compliments motivate the entire Claro Makassar team to strive to maintain the quality of service, the comfort of the rooms, and to provide an even more diverse and high-quality breakfast for all guests. We hope to welcome you back to Claro Makassar on your next stay and provide you with an even better experience. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar

Dear Mr. Andi I. R., Thank you for your review of your stay at Claro Makassar on Traveloka. We are delighted to hear that you were satisfied with the cleanliness of our hotel and Claro Makassar's excellent location near Panakkukang Shopping Mall. Your compliments motivate the entire Claro Makassar team to strive for continued cleanliness, the best service, and to provide a comfortable stay for all guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Ms./Mrs. L*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you rated our service as *Excellent*. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, professional, and dedicated service to provide the best possible stay experience for all our guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Ms./Mrs. L*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you rated our service as *Excellent*. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, professional, and dedicated service to provide the best possible stay experience for all our guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar

Dear Mr./Ms. D*y, Thank you for taking the time to share your review of your stay at Claro Makassar Hotel through Traveloka. We apologize for the inconvenience you experienced regarding the approximately 30-minute wait for the elevator. We understand that this situation can be very inconvenient, especially when the hotel has a large number of guests using the elevator simultaneously. Your feedback has been taken into consideration to evaluate the management of elevator usage and the readiness of our team to handle situations with a high volume of users, in order to provide more efficient service. Thank you for your valuable feedback. We sincerely hope to welcome you again to Claro Makassar Hotel and provide you with an even more comfortable stay that meets your expectations. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar Hotel

Dear Mr. Fidriati O.M., Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you were satisfied with your stay with us. Your compliments and gratitude are a very meaningful motivation for the entire Claro Makassar team to strive to provide the best service, maintain the comfort of our facilities, and deliver a memorable stay experience for all our guests. We hope to welcome you back to Claro Makassar Hotel for your next stay and provide you with an even more memorable experience. Sincerely, *Anguiat Sinaga* General Manager, Claro Makassar Hotel

Dear Mr. Vardana M.H., Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you found Claro Makassar Hotel to be a suitable choice for your stay and needs in Makassar. We appreciate your appreciation for the convenient location to the hotel, including easy access to the expressway, making Claro Makassar a convenient choice for both leisure and business travel. Your compliments motivate the entire Claro Makassar team to strive for the best service, facilities that cater to diverse guest needs, and a comfortable and memorable stay experience. We hope to welcome you back to Claro Makassar in the future. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar Hotel