The hotel staff is friendly and efficient, the hotel atmosphere is comfortable and clean, the food is delicious.

The location is not far from Bandungan town square. The road is uphill but still passable by car. A good choice for staying in the Bandungan area. Beautiful views, greenery. Well managed. There is a mini zoo. Warm water swimming pool, sauna, and cold pool. Massage services are available, which are good and not too expensive. The food at the restaurant is also delicious. Ordered mixed rice and fried duck, mantul. The fried duck is a winner, tender yet crispy. The service is very good. Overall, it's worth the money.

Very satisfied & happy, next time I want to come back here again.

Nice and comfortable for group activities

Nice and comfortable for group activities

Nice and comfortable for group activities

The sound of the halal bihalal event was clearly heard...

I want to go there again... The kids really liked it

The hotel is quite good, unfortunately the room position has no view, so it's stuffy in the room.

It was a really pleasant stay. Friendly service, clean and comfortable rooms, and a beautiful view. It's just a shame the weather was still raining frequently, so we couldn't explore the garden. The pool was really nice, the water was warm, hehe... so we weren't cold.

The hot water in the shower works, but only a little bit of hot water comes out. The rest of the time it's cold.

Room and amenities are clean, food is great, massage and spa is great!

The swimming pool could be hotter and the schedule to use it longer.

The atmosphere and view are very nice, surrounded by mountains and can see Rawa Pening.

Stayed overnight on our way back to Jakarta. This hotel was nice. Complimentary drinks were provided in the room fridge, and the playground area was spacious and even had a mini zoo. There was no attendant at check-in; we had to find our room and carry our own luggage—a sort of self-service system. There was a security guard, but he was just monitoring the area.

It's a very comfortable place to stay with family. The staff is friendly and helpful, the facilities are complete, and the food is delicious. Thank you for everything, we will definitely come back.

Stayed at Susan Spa and Resort with my family. The place was nice and comfortable. However, the app listed one double bed and two single beds, but in reality, the two single beds were pushed together, making it less comfortable. The service and friendliness of the staff were excellent, though they could improve in the future.

cool to bring the family close to other tourist attractions

Nice, different from the others. There's a hot tub. Perfect for swimming in the cold.

The condition of the building and surroundings, along with the availability of in-room snacks, exceeded our expectations based on the information we received. It would be better if the lobby door were made of wire mesh to prevent insects from entering, while still allowing for the fresh air.