The surrounding was very calm and clean.

Next time I will stay there again because the kids are happy.

It's fun, the hotel is clean, the AC is really cold so it's comfortable.

One day is not enough, you must stay here for at least two days.

Overall, it's good, except for the boat's swimming pool, which is apparently often submerged by high tide. Hopefully, the hotel management can improve it so the facilities are more complete. Thank you to the staff, who were very responsive when asked for assistance.

Thank you for the service of the staff and security of Putri Duyung Hotel 🙏

The staff is friendly and helpful. The rooms are very comfortable.

Next time I want to invite my family to stay here again, the birthday cake compliment was really delicious.

Friendly staff, fairly clean rooms, clean environment, adequate facilities, clean restaurant and quite good taste.

A comfortable place, with lots of activities for children, delicious food and suitable for various atmospheres, honeymoons, staycations, gatherings, and others.

The beds appear to be twin beds combined, and executive rooms don't come with a hairdryer. The rooms and building are very old. There are indeed mosquitoes, but they provide mosquito repellent. As for service, all the staff are friendly.

Fun for a vacation with family.

Great for staying with family

Very comfortable place and cozy atmosphere.

It's a shame the cleanliness and maintenance of the surrounding area are so lacking. Please pay more attention. Staying at Putri Duyung Ancol used to be very comfortable, but now, it's less well-maintained and clean.

Staff are really friendly, the room with beautiful views 😭💖 and clean! The pool is perfectly worth the views, sea 🩵. Must go back here again.

Had a great time with family there.

I demand an explanation and accountability for the poor service I received from my first arrival. Here are my negative experiences during my stay: Messy Check-in SOP: Upon arrival, no one guided me. I dropped off my suitcase in the lobby, but was told to bring my own car to park in front of my room without any clear instructions. Damaged/Damaged Room: Upon arrival at my first room, the door wouldn't open at all. No staff was on standby or on hand to provide any assistance. Even after being escorted by staff, there was no response, so I wasted time moving rooms. Zero Good Etiquette: From the initial incident until I moved, no one from the hotel offered any apology for the inconvenience. Avaricious Service: When I requested an extra pillow as compensation for this series of disruptions, the staff charged me an extra fee and refused to provide one as a compliment. I request that management immediately evaluate your operations and staff. I await a response and a prompt resolution to this unprofessional service. Thank you.

It was a pleasure staying here, all the staff were friendly.

Fun, cool. Breakfast is delicious, the place is cool.