AA
Ali A.
Business
10.0
/10
Reviewed 4 day(s) ago
The staff are very friendly and good at serving guests.
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1 people find it helpful
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Aston Pluit Hotel & Residence
Explore Aston Pluit Hotel & Residence
Overall Ratings & Reviews Aston Pluit Hotel & Residence
Traveloka (7,082)
Other sources (304)
8.3
Very Good
From 7,082 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.4
Meal
8.3
Location
8.5
Service and Facilites
8.3
People often mention about Aston Pluit Hotel & Residence
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Bedroom (80)
Staff Friendliness (70)
Room Space (66)
Ambiance (62)
Accessibility (57)
Bathroom (54)
Family Friendly (52)
Hotel Area (52)
Distance to City Center (50)
Taste (50)
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Traveler Reviews Aston Pluit Hotel & Residence
Number of reviews per page
20
40
Customer reviews
S***k
10.0
/10
Reviewed 5 day(s) ago
Favorite place with partner
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1 people find it helpful
Y***g
Business
8.5
/10
Reviewed 5 day(s) ago
The facilities are well-maintained and quite clean. The staff is responsive and very helpful.
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D***y
Transit
10.0
/10
Reviewed 1 week(s) ago
Got tower 1 at the back, waiting for the elevator in front was hot and there was no air. Large bedroom, clean toilet.
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N***o
Business
5.3
/10
Reviewed 1 week(s) ago
The room smelled of cigarettes even though I booked a non-smoking room. There was no assistance when moving items. Something was left behind in the previous room, but they didn't pick it up. They waited 1.5 hours for towels. The broken hair dryer wasn't answered, and after calling the manager, they only got it. Laundry was picked up and only picked up an hour later. Several people also complained at the front desk, saying the service was very disappointing. Other Aston hotels aren't this bad.
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DK
Dian K. I.
Staycation
8.2
/10
Reviewed 2 week(s) ago
The facilities are complete, clean, and there is free parking too.
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C***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The receptionist was very friendly, the restaurant service and others were also friendly.
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F***y
8.2
/10
Reviewed 2 week(s) ago
Fast check in & check out.
Perfect choice to stay in north Jkt .
Near to mall, not too far from ancol & pik.
1 people find it helpful
H***j
Leisure
6.8
/10
Reviewed 2 week(s) ago
I usually like Aston, no matter the city. This time, I happened to get a room with several small cockroaches. I've had this happen several times, but they keep popping up, both on the table, under the bed, and in the shower.
Very limited parking.
The vibe is more like a serviced apartment than a 4-star hotel; it needs some updating.
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GK
Go Kevin
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, excellent service.
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1 people find it helpful
W***y
9.4
/10
Reviewed 4 week(s) ago
Everything is very okay, minus the shower room is too narrow.
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t***i
Staycation
8.2
/10
Reviewed 5 week(s) ago
But I found a small cockroach on the desk.
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DA
Dini A.
Leisure
5.7
/10
Reviewed 5 week(s) ago
The hotel is becoming increasingly neglected. I stayed there solely because of its proximity to the airport.
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Arlien S. N.
10.0
/10
Reviewed 5 week(s) ago
Highly recommended. There are no downsides, it's simply the best. We really enjoyed our stay at Aston Pluit.
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1 people find it helpful
Y***s
Staycation
9.7
/10
Reviewed 6 week(s) ago
The rooms are spacious, comfortable, and well-maintained. The restaurant's food is also excellent, with a wide variety, and the lobby offers a relaxing place to drink coffee and smoke.
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Y***i
10.0
/10
Reviewed 7 week(s) ago
Ok comfortable
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1 people find it helpful
Verified Traveler
Business
8.5
/10
Reviewed 8 week(s) ago
Keep up the good work and spirit
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2 people find it helpful
AH
Anom H.
6.8
/10
Reviewed 8 week(s) ago
The service was strange. We were asked three times if we wanted breakfast, but we still had to eat, and our plates were cleared away, as if we were being kicked out mid-meal. The staff were rude, opening the door as they pleased, and had no manners.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Ms./Mrs. Anom H., Thank you for taking the time to write a review about your stay. We apologize for any inconvenience you experienced, particularly regarding the breakfast service and the impolite behavior of our staff. We have forwarded your feedback to the relevant department for immediate evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and suggestions, which we use to improve the quality of our service. We hope to welcome you back again and provide you with a better stay in the future. Sincerely, The Hotel Management
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R***u
Staycation
10.0
/10
Reviewed 9 week(s) ago
Clean rooms, friendly staff, comfortable rooms, delicious food👍
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E***a
Leisure
10.0
/10
Reviewed 9 week(s) ago
Clean hotel, friendly staff, delicious food.
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Number of reviews per page
20
40
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