It was a very memorable stay at Aston Hotel Pluit, easy access to everywhere, the food was delicious and had lots of variety.

Nice hotel, friendly staff and clean rooms

Nice hotel, friendly staff and clean rooms

Clean, comfortable, friendly service.

The rooms are large, the spa service is 24 hours, the staff are friendly.

It was really fun, the staff was very friendly, and the kids were happy.

Thank you, Aston. This is my third stay here. Thank God, yesterday I was greeted by the receptionist, kitchen crew, and even escorted to my room by the management. Overall, it was very good. I hope Aston Hotel continues to be successful.

Very comfortable and very beautiful atmosphere

Don't remove the chocolate fountain

I set all the stars as 1, but they were all changed to 4 stars. Ouch. ASTON'S WRONG POLICY for Loyal Customers (in the name of my wife and I, who usually fill out the checklist) Regarding Heavy Meals or Main Courses. I checked in at Aston Pluit Residence on Monday, March 23rd around 10:30 PM. I chose Aston because I've had good experiences with the Aston network, including in several cities like Jakarta, Bandung, Semarang, and affiliated units like Neo+. As a fairly loyal customer, my expectations for service quality, flexibility, and comfort are naturally high, especially for a 4-star hotel with a well-known reputation. When I stayed, I took a room package for around IDR 850,000, which included breakfast for two. However, because I arrived late at night and was quite tired, I couldn't enjoy a heavy meal at breakfast and only had light snacks like juice, coffee, and some snacks. When I requested that the main course be served in my room, the restaurant only allowed one portion, not two, citing internal hotel policy. It was a compassionate, internal kindness policy, which I believe is inappropriate. I understand the policy. However, from a customer perspective, especially one who frequently uses Aston services, I feel this policy lacks flexibility in addressing specific circumstances. Considering the package was for two people, I would have hoped for a more customer-oriented solution. I offer this feedback as a token of my concern so that Aston can maintain its already excellent service quality, especially in maintaining customer loyalty. Feel free to discuss the best service from our most loyal customers.

Super service, Mas Ponco... Room cleanliness, Mang Asep...

Great food, nice room, there are chairs

Since 2017, I have often stayed at the Aston Hotel and am very satisfied with the friendly and welcoming service of the Aston Hotel staff. The children staying here are also very spacious and the service is very harmonious.

It's actually okay. It's just that check-in was really late in the afternoon, so the room wasn't ready until the afternoon, huhuhu.

staff was very friendly but hopefully sofa & floor could be more clean :)

nice place for staycation, meal are good

It is recommended to stay at Aston.

Very strategic, can be a family hotel choice

Staff very friendly and good service

Good location, clean and spacious rooms