Dear Guest,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the discomfort you experienced during your stay, especially regarding the condition of the pillow and bedcover, the noise disturbance, and the lighting and placement of power sockets in the room.
We understand how important a clean, fresh, and peaceful room is, particularly for guests staying with us during transit. Your concerns regarding the linen have been taken seriously and will be followed up with our Housekeeping team to strengthen the inspection and replacement process before each new guest arrives. We will also coordinate with the relevant teams regarding noise control and the room facilities you mentioned.
We truly regret that your one-night stay did not provide the comfort and rest you expected. Thank you for bringing these matters to our attention, as your feedback is valuable in helping us improve our standards and guest experience.