Dear Mr. Ahmad, Sincerely, Yellow Star Hotel Ambarukmo. Thank you for taking the time to write a review about Yellow Star Hotel Ambarukmo. First, we apologize for any inconvenience you experienced during your stay at our hotel. We appreciate your feedback, which we will use to improve our services and facilities. We have forwarded your complaint to the relevant department for consideration and to prevent such incidents from happening again in the future. Your feedback is invaluable to our hotel. We hope you will give us the opportunity to provide you with the best service during your next stay. We look forward to welcoming you back to Yellow Star Hotel Ambarukmo again. Sincerely, The Management and Staff of Yellow Star Hotel.