Expressia Hotel Makassar

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Overall Ratings & Reviews Expressia Hotel Makassar

Traveloka (2,582)
Other sources (11)
8.5
Very Good
From 2,582 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

7.7

Location

8.9

Service and Facilites

8.4

People often mention about Expressia Hotel Makassar
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Bedroom (43)
Ambiance (40)
Staff Friendliness (39)
Surroundings (38)
Accessibility (35)
Distance to City Center (33)
Bathroom (33)
Hotel Area (30)
Wifi (27)
Room Space (27)
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Traveler Reviews Expressia Hotel Makassar

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40
Customer reviews
A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
Parking the car is difficult, the room smells bad, the music can be heard in the room.
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Accommodation's Reply
11 Jun 2026
Dear Mr./Ms. A*r, Thank you for taking the time to provide feedback following your stay at Hotel Expressia. We apologize for any inconvenience you experienced regarding the parking, the odor in your room, and the music. For more information, we have dedicated underground parking for guests, limited to a maximum of 3 vehicles. There is also secure public parking available on the street in front of the hotel. Regarding the music, it is caused by activities of vendors in the area in front of the hotel and is beyond our management's control. However, we will work with the relevant departments to ensure your comfort. We have followed up on your complaint about the odor in your room with the housekeeping team to take immediate action. We hope you will give us the opportunity to welcome you back in the future with even better service. Sincerely, The Management Team, Hotel Expressia
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Nofita S. I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
One of the recommended hotels on Losari Beach. The staff is very friendly and helpful. The hotel is clean and the rooms are modern. If you're visiting Makassar, especially Losari Beach, this hotel is a must-stay option.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Novita S.I., Thank you very much for your excellent review and 10.0 rating. We are delighted to hear that our staff were friendly and helpful, and that you were impressed with the cleanliness and comfort of our modern rooms during your stay at Hotel Expressia. Your feedback means a lot to us as we strive to maintain the quality of our service. We hope to welcome you back to Makassar again on your next visit. Sincerely, The Management Team, Hotel Expressia
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Muh s. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I'd like to share a little about my very memorable first stay at this hotel. 1. The check-in process was very fast and the staff were very friendly. 2. The service was excellent, definitely a ⭐5. The staff, from security, reception, housekeeping, etc., were very friendly and greeted everyone they met. Sorry, I'm not exaggerating, I've had various experiences staying at hotels in Makassar, from ⭐3 to ⭐5, but some of the staff were friendly. 3. The cleanliness, from the lobby, the first floor breakfast area, the smoking area, to the hotel corridors, was spotless. I commend the housekeeping staff for their diligent workmanship, especially since the entire area smelled amazing. 👍👍👍 4. In my opinion, the room was very nice and neatly arranged, especially the clean and fragrant sheets and bedcover, plus the water heater worked well. I recommend guests staying on the 9th floor for a sea view. The view is truly breathtaking. 5. The plus point is the strategic location, next to a minimarket, shopping center, and other food stalls. It's a real treat to shop around Losari Beach. It's recommended to have more funds, especially if you have small children. 🤣🤣 Suggestions for the hotel: 1. If possible, add side dishes and desserts to the breakfast menu (side dishes include fried foods or noodles, while dessert includes donuts or traditional snacks). 2. It's a bit unfortunate that the WiFi is currently being repaired. 😭 3. If possible, add some freshener to the toilet. I stayed for two nights and was a bit bothered by the smell. Sometimes it smelled like a septic tank, sometimes it smelled like a sewer, luckily the smell didn't last long. A suggestion for other guests is to close the toilet door after use. 4. If possible, at least in a nice room, provide a kettle/water heater for brewing coffee or tea. I saw some heat-resistant cups in the room, but they weren't used. That's all, that's all and thank you.😉👍
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3 people find it helpful
Accommodation's Reply
25 May 2026
Dear Mr./Mrs. Muh Sapta Aji, Expressia Makassar Hotel would like to express our sincere gratitude for your excellent review and 5-star rating for our staff service, cleanliness, comfort of the sea-view room, and superb location near Losari Beach. We greatly appreciate your comments regarding the changes to the breakfast menu, the Wi-Fi issue, and the odor problem in the bathroom, which our management will address. Regarding the kettle (water heater), please be informed that we can provide one upon request. For your convenience, please contact our staff, and the water heater will be delivered to your room. Thank you for choosing us for your family vacation. We hope to welcome you again next time and provide you with an even more perfect stay. Sincerely, The Management Team, Expressia Makassar Hotel
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Muhammad I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Near Losari. Lots of food vendors. Friendly and fast service.
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Accommodation's Reply
16 May 2026
Thank you for taking the time to give Hotel Expressia Makassar a perfect 10/10 review. We are delighted that you enjoyed our excellent location on Losari Beach, convenient dining options nearby, and the friendly and prompt service from our team. Guest satisfaction is our top priority. We hope to welcome you back to Hotel Expressia Makassar on your next visit. We wish you good health. Sincerely, The Management Team, Hotel Expressia Makassar
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A***L
icon-Business
Business
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10.0
/10
Reviewed 7 week(s) ago
It's great, right in front of the mosque.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you for your positive review of our hotel. We are delighted that you were pleased with our convenient location. We would like to emphasize that our hotel's location directly on Losari Beach, with views of the adjacent mosque, is a major attraction for our guests. We hope to welcome you again next time. Thank you. Sincerely, The Management of Expressia Makassar Hotel.
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Firmansyah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location in front of Losari Beach
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Ms. Firmansyah, Thank you for your positive review. We are pleased that our excellent location provided even more convenience during your stay. We are committed to continuing to provide the best experience for all our guests. We hope to welcome you again. Sincerely, The Management Team, Expressia Makassar Hotel
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i***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly and nice staff, recommended
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1 people find it helpful
Accommodation's Reply
06 May 2026
Thank you for taking the time to write a positive review. We are very grateful for your appreciation of our staff's service. We hope this positive experience will encourage you to stay with us again in the future. Sincerely, The Expressia Hotel Management
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Tesalonika R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
A very strategic hotel and close to the city center
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Mr./Ms. Thessaloniki R., Thank you very much for your 9.4 rating and positive review! We are delighted to hear that you enjoyed our hotel's excellent location near the city center. Convenient transportation for guests wishing to visit the city's main attractions is one of the advantages we always offer our hotel. We hope this memorable experience will lead you to return to Hotel Expressia Makassar on your next trip. We look forward to welcoming you back! Sincerely, The Management, Hotel Expressia Makassar
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Primadina P.
icon-Leisure
Leisure
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9.1
/10
Reviewed 10 week(s) ago
Friendly staff, comfortable rooms and location
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Accommodation's Reply
17 Apr 2026
Thank you so much for your 9.1 rating and positive review. We are delighted to hear that you felt comfortable during your stay, both with the room amenities, the hotel's location, and the friendliness of our staff. This positive feedback is a great inspiration for our entire team to continuously maintain and improve the quality of our service. We are honored to have provided you with a memorable stay. We hope to welcome you back to Expressia Makassar Hotel on your next visit. Sincerely, The Management Team, Expressia Makassar Hotel
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M***y
icon-Staycation
Staycation
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9.4
/10
Reviewed 10 week(s) ago
First time trying this hotel with a view of the sea, exciting.
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Accommodation's Reply
17 Apr 2026
Thank you so much for your 9.4 rating and for sharing your first stay experience with us. We are delighted to hear that your first visit was a wonderful experience, especially with the stunning sea view we offer. We strive to provide the best possible experience for all our first-time guests, making it a memorable one. We hope the beautiful sea view will encourage you to return to Expressia Makassar Hotel again in the future. We always look forward to welcoming you. Sincerely, The Management Team, Expressia Makassar Hotel
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Y***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 10 week(s) ago
Access to everywhere is very close. Quite satisfied.
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Accommodation's Reply
17 Apr 2026
Thank you so much for your 9.0-star rating and positive review. We are delighted to hear that you were satisfied with your stay, especially with the hotel's convenient location and easy access to various tourist attractions. Guest comfort is our top priority. We hope this positive experience will encourage you to return to our hotel on your next visit to Makassar. We look forward to welcoming you back. Sincerely, The Management Team, Expressia Makassar Hotel
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Not recommended for those bringing children, the room is narrow and there is not enough lighting.
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Accommodation's Reply
17 Apr 2026
Thank you for taking the time to review and provide feedback about your stay at Expressia Makassar Hotel. We apologize if the current condition of your room did not meet your expectations. Our standard rooms are designed for 2 adults and 1 child for your comfort during your stay. Regarding lighting, we recommend trying a Superior Sea View room on your next visit. This room type has larger windows, allowing for more natural light. Your feedback is very important to us in improving the quality of our services in the future. We hope to have the opportunity to welcome you and your family again and provide you with an even more memorable experience. Sincerely, The Management Team, Expressia Makassar Hotel
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Sahidunzuhri
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Yes, it's good, but I wasn't given the room with the best view even though it was the most expensive.
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2 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Sahidunjuli, thank you so much for your perfect 10/10 rating and for sharing your valuable feedback. We sincerely apologize for any inconvenience caused by the location of your room. The room you are staying in is the ocean view room you reserved. Due to room availability at check-in, specific floors and room numbers are assigned, so we cannot guarantee that we can provide the exact same room as your preference. However, we strive to provide a room that best meets your needs. Thank you for your understanding. We look forward to welcoming you back again. We will continue to strive to provide even better service next time. Sincerely, The Management Team at Expressia Makassar Hotel
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ariya d. h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
In short, it was a really nice holiday staying at this hotel. See you next year.
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1 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear Ms. Ariya, Thank you for choosing our hotel for your stay. We greatly appreciate your positive review. We are delighted to hear that you enjoyed your stay. We hope to welcome you again next time. Thank you. Sincerely, The Expressia Hotel Management
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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
When checking in, the hotel staff were not very friendly and the check-in process took more than 15 minutes, but the location was very strategic and the room was comfortable.
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Accommodation's Reply
29 Mar 2026
Thank you for your review. We are glad you enjoyed the excellent location and the comfort of our rooms. However, we apologize for the unpleasant experience during check-in, particularly regarding the unfriendly staff and the long waiting time. Your feedback is crucial to us in preventing such incidents from happening again. We hope to welcome you back with improved service next time. Thank you. Sincerely, The Expressia Hotel Management
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Z***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
View from room 603. By the way, the AC isn't cool during the day because the sun shines directly into the room. It feels like it's being baked. Oh yeah, the room's comfort needs to be improved. The floor is dusty, and it looks like there aren't any pillows. Could you please replace them? While the view is great, the room's comfort is lacking.
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2 people find it helpful
Accommodation's Reply
29 Mar 2026
Thank you for your review. We apologize for the issues you experienced regarding the air conditioning, pillows, and the cleanliness of the floor. Your feedback is invaluable in helping us improve our room comfort standards. We are committed to making immediate improvements in these areas to ensure your next stay is even more memorable. Thank you. Sincerely, The Expressia Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Good view and location. Affordable price in the city center of Makassar.
1 people find it helpful
Accommodation's Reply
29 Mar 2026
Thankyou so much for your 8.8 rating and kind review,We are so delight to hear that you enjoyed our strategic location in the heart of Makassar,as well as the views and our competitive pricing.we look forward to welcoming you back on your next visit. Thankyou Warm Regards Expressia Hotel Management
Fitri A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 20 week(s) ago
The hotel staff is very friendly. The rooms are clean. The view is attractive. The only thing lacking is the variety of food for breakfast.
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2 people find it helpful
Accommodation's Reply
01 Feb 2026
Dear Mr. Fitri, Thank you for your review and rating. We are pleased that you were impressed with our facilities and services. Your feedback regarding the breakfast menu is invaluable to us in continuously improving the quality of our service. We hope to welcome you back again for an even better experience. Sincerely, The Management Team, Expressia Hotel
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R***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
Even after we’re already checking out, the staff keep helping us with one or two. Appreciate it!
2 people find it helpful
Accommodation's Reply
01 Feb 2026
Thankyou for sharing your Experience and for the wonderful 9.4 rating.We take great pride in our service,and its rewarding to know our team made a positive impact on your stay.We hope to see you again in the near future Warm Regards – Expressia Hotel Management
E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
The staff was nice and friendly, and the room was clean and tidy. However, the room wasn't soundproof enough, and the view wasn't what I expected. I booked a beach view but got a building view.
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Accommodation's Reply
01 Feb 2026
Thank you so much for taking the time to write a review and rating ExpressEia Makassar Hotel 8.8. We are delighted to hear that our staff were friendly and the rooms were clean. Regarding your comments about the sea view and soundproofing, we apologize if your experience did not meet your expectations. Please note that to get the best sea view, our available rooms are Superior Sea View rooms; Standard rooms do not offer sea views. We hope to welcome you back for an even more memorable experience. If you would like to book a Superior Sea View room for your next stay, please contact our reservations team. Sincerely, The ExpressEia Hotel Management Team
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