Dear Ms. Yana F., Respectfully yours, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel once again and for taking the time to share your stay with us. We appreciate your continued trust in our hotel. However, we apologize for the inconvenience you experienced in room 316, particularly the air conditioning not being sufficiently cool, which disrupted your comfort during your stay. Your feedback is important to us, and we will forward it to our engineering team for further investigation to ensure the air conditioning system is properly maintained and continues to ensure guest comfort. We appreciate your understanding, support, and positive attitude towards our management. Returning guests' trust motivates our entire team to strive to improve any shortcomings and maintain the quality of our service. We apologize again for this inconvenience. We hope to welcome you back to Kas Gresig Hotel and provide you with an even more comfortable and memorable stay on your next visit. Sincerely, General Manager, Kas Gresig Hotel

Ms./Mrs. E*y,* We are pleased to inform you that Kas Gresig Hotel would like to express our gratitude for choosing Kas Gresig Hotel and for taking the time to share your stay with us. We are delighted that you were satisfied with our services and enjoyed the atmosphere and location of the hotel. Your compliments motivate our team to consistently provide friendly, professional, and excellent service to all our guests. We are very grateful for your trust in Kas Gresig Hotel and hope to welcome you back for an even more comfortable and memorable experience on your next stay. Sincerely, General Manager, Kas Gresig Hotel

Dear Ms. N*a, Khas Gresik Hotel extends a warm welcome. Thank you for choosing Khas Gresik Hotel as your accommodation and for taking the time to share your experience with us. We are delighted that you were satisfied with the friendly service from our staff and appreciated the hotel's excellent location. Your compliments motivate our entire team to continue striving to provide the friendliest, most professional, and highest quality service to all our guests. We sincerely thank you for your trust and support in Khas Gresik Hotel. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, General Manager, Khas Gresik Hotel

Dear Mr./Ms. V*a, This is a brief message from Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel and for taking the time to share your stay with us. We are delighted to hear that the quick and easy check-in process, the friendliness of our staff, and the hotel's location near the city center and Gresig Port made your stay more convenient. We are also pleased that, even though your stay was short, Kas Gresig Hotel was a part of your memorable moments with your loved ones. This is a very meaningful thank you to our entire team. We hope to welcome you back on your next stay and provide you with an even more comfortable and memorable experience. Sincerely, General Manager, Kas Gresig Hotel

Dear Mr./Ms. G*t,* Sincerely, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel as your accommodation and for taking the time to share your experience and feedback. We are delighted to hear that our excellent location was one of the factors that contributed to your convenience during your stay. Conversely, we greatly appreciate your feedback regarding the quality of service and the condition of the room amenities. We apologize if these did not meet your expectations. This feedback is important to us, and we will incorporate it into our evaluation process with the relevant teams to improve the quality of our service and to continuously upgrade and maintain the room amenities. We are committed to continuous improvement to ensure that every guest's experience is more comfortable and meets their expectations. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Kas Gresig Hotel again and provide you with an even better experience on your next visit. Sincerely, General Manager, Kas Gresig Hotel

Dear Valued Guests, This is Kazguresuku Hotel. Thank you very much for choosing our hotel again and for taking the time to provide us with your valuable feedback. We are honored to have earned your trust as a regular guest. We sincerely apologize that the condition of your room and our services did not meet your expectations. We are very sorry that there were issues with the cleanliness of your room, such as the presence of a used condom wrapper and hair on the floor. We also apologize again for the malfunctioning bathroom light and the poor condition of the doorknob. Furthermore, we deeply apologize that our security guard was unable to provide adequate parking guidance when the parking lot was full. We have forwarded your feedback to the relevant departments, including housekeeping, engineering, and security, so that we can conduct regular inspections of room cleaning, facilities, and parking services. We understand that you were satisfied with your previous stay, and we know you have high expectations for your next stay. We are truly sorry that we were unable to meet your expectations this time. We appreciate you giving us this opportunity to improve our services, and we apologize again. We look forward to welcoming you back to the Kasguresc Hotel and providing you with the wonderful service you expect. Thank you. From the General Manager of the Kasguresc Hotel

Dear Y***i, Thank you for taking the time to share your honest feedback with us. We are truly sorry that your experience at KHAS Gresik Hotel did not go as you expected. We especially apologize for the confusion regarding your room readiness. After being informed that your room was ready when you first contacted us, arriving on the day and still having to wait while our team looked for the room must have been frustrating and disappointing. We understand that a smooth arrival is an important part of a comfortable stay, and we are sorry that we did not deliver that experience. We are also very sorry about the air conditioning not being sufficiently cool and the electrical issue you experienced. We understand how much these basic room facilities affect your comfort, especially when you are staying with us to rest. Please know that we genuinely appreciate you bringing these concerns to our attention. Your feedback gives us an opportunity to look more closely at our coordination and room facilities so that similar situations can be avoided in the future. We sincerely hope you will give us another opportunity to welcome you back and show you the more comfortable and seamless experience that you should have received from the beginning. Warm regards, General Manager KHAS Gresik Hotel

Dear C***a, Thank you so much for your wonderful review and for the perfect 10! It truly means a lot to all of us at KHAS Gresik Hotel. We are especially happy to hear that you have visited us many times for your events and continue to feel comfortable each time you stay with us. Knowing that you enjoy our strategic location, friendly team, clean and comfortable surroundings, convenient parking, delicious food, and beautiful views makes us very grateful. Your kind words are a wonderful encouragement for our entire team. We will do our very best to keep making every visit feel just as comfortable, welcoming, and enjoyable. We can’t wait to welcome you back to KHAS Gresik Hotel again soon. Thank you for making KHAS Gresik part of your many visits and events. Warm regards, General Manager KHAS Gresik Hotel

Dear Mr. Toni P., Thank you for your kind words and for giving us a perfect 10 rating. We truly appreciate your recognition of our commitment to listening to and following up on our guests’ feedback. Every guest’s experience matters to us, and your appreciation motivates our team to continuously improve our service. We look forward to welcoming you back to KHAS Gresik Hotel on your next visit. Warm regards, General Manager KHAS Gresik Hotel

Dear R***o, Thank you for taking the time to share your detailed feedback and for choosing KHAS Gresik Hotel for your stay. We are pleased to know that you found your room comfortable and our Reception team friendly during your stay. At the same time, we sincerely apologize for the inconvenience you experienced regarding the early check-in process and the condition of the bathroom, particularly the water marks. We also appreciate your feedback regarding our Security team’s hospitality. This is an important point for us, and we will use your feedback as an evaluation to further improve our service standards and ensure that every guest receives the same warm and welcoming experience throughout the hotel. Thank you again for your honest feedback. We truly appreciate the opportunity to improve, and we hope to welcome you back to KHAS Gresik Hotel with a better experience on your next visit. Warm regards, General Manager KHAS Gresik Hotel

Dear Mr. Tony P., Sincerely yours, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We apologize for the inconvenience you experienced regarding the air conditioning not being sufficiently cool and the noise from the adjacent room disturbing your rest. We appreciate your feedback and will take it into consideration and further evaluate it with the relevant team. We are pleased to hear that your overall stay remained high. We hope to welcome you back to Kas Gresig Hotel again and provide you with an even more comfortable stay on your next visit. Sincerely, The Management Team, Kas Gresig Hotel

Dear Mr. Rio G. R., Thank you for taking the time to share your wonderful review and for choosing KHAS Gresik Hotel for your business trip. We are delighted to know that you enjoyed our friendly service, the cleanliness and comfort of your room, as well as the food we served. Your appreciation means a lot to our team and encourages us to continuously maintain and improve the quality of our service. We look forward to welcoming you back to KHAS Gresik Hotel on your next visit. Warm regards, General Manager KHAS Gresik Hotel

Dear Mr. Eko W.I., Respectfully yours from Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted to hear that you were overall satisfied with our services and enjoyed the convenience of our excellent location. We apologize for any inconvenience regarding the cleanliness of your room, which still requires a more thorough cleaning, and the condition of the towels, which did not meet your expectations. This feedback is important to us, and we will work with the relevant teams to assess and improve so that the quality of cleanliness and amenities in your rooms can be maintained to a higher standard. We hope to welcome you back to Kas Gresig Hotel again and provide you with an even better stay experience on your next visit. Sincerely, The Management Team, Kas Gresig Hotel

Dear Mr. Eko W.I., Respectfully yours from Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted to hear that you were overall satisfied with our services and found the hotel's location convenient. We apologize for any inconvenience related to the cleanliness that still requires further attention and the unsuitable condition of the towels. Your feedback is important to us, and we will follow up on this with the relevant team, particularly in improving thorough cleaning and checking the suitability of linens and towels in the rooms. We greatly appreciate your comments and hope to welcome you back to Kas Gresig Hotel again for a more comfortable stay. Sincerely, The Management Team, Kas Gresig Hotel

Dear Valued Guest, This is a brief update from Kas Gresig Hotel. Thank you for taking the time to write a review and share your stay experience with us. We apologize for the inconvenience you experienced, particularly the need to change rooms due to a broken pipe and issues with the shower and changing room facilities. Such situations certainly do not meet the standards of comfort we provide to all our guests. Your feedback is very important to us. We will thoroughly inspect and assess the condition of the plumbing and facilities in the room before rebooking it to ensure that this does not happen again. We understand your disappointment and sincerely apologize if this experience has made you reluctant to return. We hope to have the opportunity to improve this experience and provide better services and facilities. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. T*y, Sincerely, Khas Gresik Hotel. Thank you so much for your wonderful review and your continued trust in us. From the time of Pesona until now, this hotel is Khas Gresik. We are delighted to know that the service, friendliness, and positive attitude of our team have always left a positive impression on you. Your compliments on our *smile, greet, and say hello* culture are a great inspiration to our entire team to continue providing the best service. We greatly appreciate your compliments and will continue to maintain the quality of our service so that every visit you make is a comfortable and pleasant experience. We look forward to welcoming you again on your next visit to Gresik. Sincerely, Operations Manager, Khas Gresik Hotel

Dear Mr. Muh I., From Kas Gresig Hotel, we would like to express our deepest gratitude for your excellent rating and positive review. We are delighted to hear that you felt comfortable throughout your stay and enjoyed the ocean views from our room, including the views of the boats anchored in the Red Gresig area. We hope this experience was one of the most memorable moments of your visit. We greatly appreciate your compliments and will continue to strive to provide the best comfort and service to all our guests. We look forward to welcoming you again on your next visit to Gresig. Sincerely, Duty Manager, Kas Gresig Hotel

Dear Mr. Eko W.I., From Kas Gresik Hotel, Thank you for taking the time to write a review and share your experience. We are delighted to hear that you were overall satisfied with the service we provided during your business trip to Gresik. Your trust and appreciation motivate our entire team to continue striving to maintain the quality of our service and provide a comfortable stay. We hope to welcome you back again and provide you with the best service on your next visit to Gresik. Sincerely, The Shift Manager, Kas Gresik Hotel

Dear Mr. Eko W. I., Salam hangat dari KHAS Gresik Hotel. Thank you for taking the time to share your feedback and for choosing KHAS Gresik Hotel for your business trip. We are delighted to know that you have always been satisfied with our service. Your continued trust and positive feedback are truly appreciated and serve as great motivation for our entire team to consistently maintain and improve our service quality. It will be our pleasure to welcome you again for your next visit to Gresik. Warm regards, Duty Manager KHAS Gresik Hotel

Dear Mr./Ms. D***i, Salam hangat dari KHAS Gresik Hotel. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the smoking smell, insufficient lighting, and unpleasant odor in the bathroom. We understand that these conditions affected your comfort, and this is certainly not the experience we aim to provide to our guests. Your feedback has been taken seriously and will be coordinated with the relevant departments for immediate evaluation and improvement, particularly regarding room freshness, lighting, and bathroom cleanliness. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a much more comfortable and pleasant stay in the future. Warm regards, Duty Manager KHAS Gresik Hotel