8.5
Very Good
From 1,975 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Residence 12
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Room Space (65)
Staff Friendliness (62)
Accessibility (58)
Distance to City Center (55)
Hotel Area (52)
Check-in/out Time (49)
Soundproof (47)
Surroundings (45)
Ambiance (45)
Bathroom (44)
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Traveler Reviews Residence 12

Number of reviews per page
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40
Customer reviews
R***y
icon-Business
Business
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9.1
/10
Reviewed 2 week(s) ago
A great hotel, easy to find thanks to the convenient location on the map. The rooms are clean, the toilets are clean, and the staff are all friendly. Overall, I enjoyed my stay at this hotel 👍.
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1 people find it helpful
Bayram S.
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Transit
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very nice, masyaallah. The place is comfortable, close to everywhere, there is even a laundry very close. Overall, it was a great stay here for one week. Thank you very much Residence 12, especially to the hotel staff, the best service. A message for guests who stay, please keep it clean and do not dirty the sheets, chairs, even tables or facilities available in the room, so we must respect each other, feel sorry for the staff too, the sheets are stained because of the guests' filth.
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Ulfi M. S.
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Transit
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10.0
/10
Reviewed 2 week(s) ago
The room is very comfortable and worth it
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The AC is not cold enough, the bathroom is dirty but it is comfortable enough to stay in.
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4 people find it helpful
I***a
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Transit
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8.3
/10
Reviewed 5 week(s) ago
The room is dusty, it's not like it used to be, it's a bit neglected.
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3 people find it helpful
D***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
Rooms are not cleaned every day
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4 people find it helpful
M***d
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Staycation
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5.0
/10
Reviewed 6 week(s) ago
It was so dirty. The sheets were stained, the bathroom was crusty. The towels were worn out.
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2 people find it helpful
Stefy R.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
The mattress is dirty, the AC is not cold, the TV is not on.
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3 people find it helpful
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Stevanus F.
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10.0
/10
Reviewed 7 week(s) ago
It's really great, very comfortable, strategic location, close to everywhere 👌
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Stevanus F.
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10.0
/10
Reviewed 7 week(s) ago
It's really great, very comfortable, strategic location, close to everywhere 👌
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1 people find it helpful
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Stevanus F.
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10.0
/10
Reviewed 7 week(s) ago
It's really great, very comfortable, strategic location, close to everywhere 👌
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Stevanus F.
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10.0
/10
Reviewed 7 week(s) ago
It's really great, very comfortable, strategic location, close to everywhere 👌
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1 people find it helpful
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Stevanus F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really great, very comfortable, strategic location, close to everywhere 👌
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N***r
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Transit
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8.4
/10
Reviewed 10 week(s) ago
The location is quite good, although some amenities like the elevator aren't working, the beds are clean, the window curtains are dirty, and the TV doesn't have any channels. Other areas are quite good, and the room is quiet.
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Rizki L. H.
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10.0
/10
Reviewed 12 week(s) ago
Clean, comfortable stay here, recommended hotel
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2 people find it helpful
N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The bathroom is not very clean, the corners of the room are also not very clean
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1 people find it helpful
N***a
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Transit
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6.4
/10
Reviewed 13 week(s) ago
Room cleanliness must be improved, broken things must be repaired
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3 people find it helpful
V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very good, you must stay here because the price is very cheap.
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1 people find it helpful
Y***n
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Transit
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8.2
/10
Reviewed 14 week(s) ago
Strategic to attend graduation
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3 people find it helpful
D***z
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Staycation
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9.4
/10
Reviewed 15 week(s) ago
Staff is good, nice place
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