Majestic Premium Hotel

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8.5
Very Good
From 223 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.1

Location

8.4

Service and Facilites

8.3

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Distance to City Center (14)
Family Friendly (13)
Staff Friendliness (13)
Bathroom (12)
Room Space (11)
Surroundings (10)
Bedroom (10)
Variety (10)
Accessibility (8)
Check-in/out Time (7)
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Traveler Reviews Majestic Premium Hotel

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40
Customer reviews
v***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Very good, convenient for traveling and enjoying a vacation.
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M***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is just a short walk from the beach, which is great. The staff were polite, but the rooms weren't very good, as they had a rather old-fashioned and dark design; those who prefer warm tones might find them okay. Breakfast was decent, not very varied, but it was good enough for the basics. I booked the hotel myself, so I didn't get any discounts; a slightly lower price would have been better. Overall, I'd give it 3.8 stars.
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Accommodation's Reply
16 Oct 2026
Dear Valued Guest, Thank you very much for choosing to stay at Majestic Premium Nha Trang Hotel and for sharing your valuable feedback. We are delighted to hear that you were satisfied with the hotel's location and the service from our staff. We will take your feedback seriously and strive to improve the quality of our rooms and services to provide you with an even better experience. We look forward to welcoming you back again. Thank you. Majestic Premium Nha Trang Hotel
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Hồ Đăng K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great value for the price, includes breakfast. I got an extra discount when I ordered through the app.
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Accommodation's Reply
05 Oct 2026
Dear Valued Guest, Thank you very much for choosing to stay at Majestic Premium Hotel. We are delighted that you were satisfied with the price, breakfast service, and the convenience of booking through our application. Your satisfaction is the driving force behind our commitment to continuously improve our services and provide you with an even better stay. We hope to welcome you back again. Thank you.
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Nhi N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Everything was fine, except the poor soundproofing in the room was causing sleepless nights.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to review your stay at Majestic Premium Hotel. We are delighted to hear that you were satisfied with our services. We apologize for any inconvenience caused by the soundproofing in your room, which may have affected your sleep and comfort. Your valuable feedback will help us improve our rooms and enhance your overall stay experience. We hope to welcome you back again on your next visit. We will do our best to provide you with an even more comfortable and enjoyable stay. Thank you.
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N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is near the city center, clean, and nice.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted that you were satisfied with the location, cleanliness, and beautiful views of our hotel. We hope to welcome you back again. Thank you.
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C***u
icon-origin-TRAVELOKA
5.6
/10
Reviewed 8 week(s) ago
The rooms were okay, but the reception service didn't live up to 4-star standards. My biggest disappointment at Majestic Premium Nha Trang was the reception service. The hotel didn't have an iron in the room, and when I called reception for assistance, the phone communication was really poor. I had to call 2-3 times, and each time I clearly felt the unpleasant and unenthusiastic attitude from the receptionists. The way they answered the phone also lacked the professionalism expected of a 4-star hotel. I think this wouldn't be a major issue if the hotel didn't have an iron, as they could have clearly informed guests or offered other solutions. What really bothered me was the attitude and communication with guests. The rooms and facilities were generally quite good, but the quality of the rooms couldn't compensate for the unprofessional service experience. I hope the hotel will train and improve the reception staff's skills, especially in handling and processing guest requests over the phone. With a 4-star rating, I expected a more professional and friendly experience.
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Accommodation's Reply
16 Sep 2026
Dear Valued Guest, Thank you very much for choosing to stay at the Grand Mercure Nha Trang Hotel and for your valuable feedback. We are pleased to hear that you were satisfied with your room and facilities. We apologize for any shortcomings in our reception service. Your valuable feedback regarding the telephone service will be used to improve our services in the future. We value your feedback and will enhance the training of our staff to provide more courteous and professional service when interacting with all guests. We will strive to provide more attentive service and a more pleasant stay in the future. We look forward to welcoming you back again. We hope your next stay will be as memorable as yours. Thank you.
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Thu H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is new, spacious, and clean. The reception staff at Nguyet Tien are neat and professional. The breakfast is delicious.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you very much for staying at our hotel. We are delighted that you enjoyed the clean and modern environment, the delicious breakfast, and especially the professional and attentive service of Mr. Wu Tian. Your feedback is a great encouragement to all our hotel staff to continue striving to provide you with the best possible stay. We hope to welcome you back again. Thank you.
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Thu H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is located right on Tran Phu street, but you have to turn into alley 1. The hotel is quite large, with a spacious lobby. The receptionist, named Ngoc Tien, was very gentle, friendly, professional, and the check-in was quick. The rooms were clean. The hotel even upgraded my room for free. The soundproofing was excellent. Before, I could hear the loud clubs from other hotels, but here I couldn't hear anything. I highly recommend the breakfast. I think they should raise the kitchen staff's salary because I've never had such a delicious breakfast with so many dishes at any other hotel. Especially the pork ribs in the stew. One thing I didn't see was a bellman to help carry luggage like in other hotels! Otherwise, everything was okay.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your detailed and kind review of your stay at our hotel. We are delighted to hear that you were satisfied with the hotel's location, the cleanliness and soundproofing of the rooms, the service, and especially the breakfast. Your compliments on Khun Ngoc Thien and the kitchen staff, as well as the braised pork ribs, are a great encouragement to us. We sincerely apologize for any inconvenience caused by the temporary suspension of the porter service. We have taken your feedback into consideration and will consult with the relevant departments to improve our service. Thank you again for choosing our hotel. We hope to welcome you back again. Thank you.
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Huynh D. T. K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Close to the beach, just a few steps away from the sunrise. Rooms are clean, and the staff are nice.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you so much for sharing your wonderful stay at our hotel. We are delighted that you enjoyed your beautiful beachfront room and our friendly and welcoming staff. We hope the stunning sunrise you witnessed at Nha Trang Beach will remain a cherished memory for you. We look forward to welcoming you back again. Thank you.
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nguyen t. a. b.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The hotel is reasonably priced and has a great location. I liked the spacious lobby and the comfortable sofas. The hotel staff were very helpful, allowing me to wait in the lobby for 5 hours due to a flight delay. Thanks to that, my two children still had a place to rest during lunchtime.
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2 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the location, price, and the atmosphere of the hotel lobby. We especially appreciate your consideration for your family who were inconvenienced by the flight delay. We sincerely hope to welcome you and your family back to our hotel in the future. Sincerely, The Sales Team
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T***ý
icon-origin-TRAVELOKA
6.6
/10
Reviewed 20 week(s) ago
The room was dimly lit and had a slightly musty smell; overall, you should consider this before booking. Even with the curtains drawn, it was still blindingly bright from 5-6 am onwards.
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4 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you very much for staying with us. We apologize for any inconvenience caused by the lighting and odor in your room. We have noted your feedback carefully and will forward it to the relevant department so that we can address the issues. We will do our best to provide you with an even more pleasant experience during your next stay. Thank you again. Sales Team
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
Nice place. Friendly staff. Near beach.
3 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you for your kind review and for highlighting our friendly staff and convenient location near the beach. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back for another pleasant stay. Best regards, Sales Team
L***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel is clean and close to the beach. The service is enthusiastic, attentive, and very helpful. The buffet has a wide variety of dishes and is constantly refilled.
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Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you so much for reviewing our hotel and for giving us a perfect 10/10 rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the excellent beachfront location, the attentive service of our staff, and especially the quality of the buffet. Your compliments are a great encouragement for us to further improve our services. We hope to welcome you back for your next stay. Thank you again. Sincerely, Sales Team
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M***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
The bathwater wasn't hot enough, and the curtains didn't block out the light.
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4 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the issues with the hot water and curtains. We take your feedback seriously and will strive to improve our services to provide you with even greater comfort. We hope to welcome you back again. Thank you. Sincerely, Sales Team
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P***n
icon-origin-TRAVELOKA
6.2
/10
Reviewed 26 week(s) ago
Very bad experience. Even after the check-in time, the room still wasn’t ready, the staff (receptionist) were terrible, and the room was not clean.
1 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delayed room readiness, cleanliness issues, and the service experience with our reception team. We take your comments seriously and will review these matters with the relevant departments to improve our service standards. We truly regret that we did not meet your expectations and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Sales Team
B***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
Clean, close to the beach, breakfast is decent.
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5 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you for your continued patronage. Thank you very much for taking the time to send us your review. We are delighted to hear that you were satisfied with the cleanliness of the rooms and the excellent location near the beach. We have taken your feedback regarding the breakfast seriously and will strive to improve our service to provide you with even better service. We hope to welcome you back again. Thank you. Sincerely, Sales Team
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Do Nhu H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 28 week(s) ago
The reception staff helped my family check in early at 12 pm because we had young children. The rooms were clean. The hotel is opposite the beach and has many restaurants and cafes. It also has a gym and a beautiful rooftop swimming pool. The breakfast buffet was also good. The only downside is that there is a fee for parking. Otherwise, my family had a satisfying holiday.
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Thank you so much for taking the time to share your valuable feedback about your stay. We are delighted to hear that you enjoyed our hotel facilities, including the early check-in, the clean and tidy rooms, the excellent location, the swimming pool, the fitness center, and the buffet breakfast. We also appreciate your valuable comment regarding the parking fee. Your feedback is important for improving our services. We hope to welcome you and your family back to our hotel again on your next trip. Thank you again. Sincerely, Sales Team
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C***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The view is beautiful, however, there are too few elevators. Reaching the higher floors will take a long time.
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Accommodation's Reply
13 Aug 2026
Dear Valued Guest, Thank you so much for your perfect 10/10 rating and your valuable feedback. We are delighted to hear that you enjoyed the view from the hotel. We have taken your comments regarding the elevator usage and travel time to higher floors into consideration and will strive to improve our services further. We hope to welcome you back on your next trip. Thank you again. Sincerely, Sales Team
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Tuoi H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
The staff were friendly and helpful. The room rates were reasonable, including breakfast at the hotel. The breakfast was decent. The hotel is located on a small street with free parking on Tran Phu Street, about 500m from the hotel.
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4 people find it helpful
Accommodation's Reply
18 Aug 2026
Thank you so much for taking the time to share your valuable feedback. We greatly appreciate your review and the perfect rating you gave us. We are delighted to hear that you were satisfied with the service, price, and breakfast provided by our friendly and helpful staff. We will use your valuable comments to improve our service. We hope to welcome you back again. Thank you.
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ALISON A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The room is beautiful, with a relaxing soaking tub. There are many amenities such as a swimming pool and a gym. The room has a beautiful view.
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4 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed our beautiful rooms, relaxing bathtub, and facilities such as the swimming pool and gym. We are especially pleased that you loved the view from your room and had a comfortable and relaxing stay. We look forward to welcoming you back for another memorable stay in the future! Best regards,
Number of reviews per page
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