ms
magdalena s.
8.5
/10
Reviewed 6 day(s) ago
It's a shame that smoking is not prohibited in the lobby, even though there is a playground next to the chairs where guests are smoking.
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Accommodation's Reply
05 Nov 2026
Dear Ms. Magdalena S, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We understand your concerns, particularly regarding the children's playground being adjacent to the smoking area. This feedback has been taken into consideration and has led us to re-evaluate our smoking policy and lobby layout to create a more comfortable, healthy, and safe environment for all guests, especially children. Thank you for informing us. We greatly appreciate your feedback and hope to provide a better experience on your next stay. The Management, Harmony Garut Hotel
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