MORAZEN Surabaya

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Overall Ratings & Reviews MORAZEN Surabaya

Traveloka (3,104)
Other sources (26)
8.9
Very Good
From 3,104 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.1

Service and Facilites

9.0

People often mention about MORAZEN Surabaya
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Staff Friendliness (183)
Distance to City Center (167)
Bedroom (159)
Room Space (151)
Ambiance (146)
Bathroom (146)
Hotel Area (146)
Variety (145)
Taste (144)
Family Friendly (136)
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Traveler Reviews MORAZEN Surabaya

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank you, it's really cool, sis. Good luck! 😍
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h***i
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8.5
/10
Reviewed 2 week(s) ago
I ordered a non-smoking room, but I got a smoking room. Even after spraying, the cigarette smell was still there.
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C***e
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly, especially yesterday when I had a booking issue, but the hotel staff was very helpful. Thank you, Morazen 🙏🏻
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D***a
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Very satisfied staying here, from the lobby, rooms, food did not disappoint.
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Good place, good location, good hospitality.
1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your positive review. We are delighted to know that you enjoyed our convenient location, found MORAZEN Surabaya to be a good place to stay, and appreciated our hospitality. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering warm and exceptional service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
m***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and the food is delicious.
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1 people find it helpful
Accommodation's Reply
05 Sep 2026
Dear Mr./Ms. m*h, Thank you very much for your review and compliments. We are delighted to hear that you were impressed with the warm hospitality of our team and the food we served. This positive feedback encourages us to continue striving to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Hotel Morasen Surabaya next time. Sincerely, Trio, Hotel Manager
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l***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly and personal. Quick response too.
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Accommodation's Reply
03 Sep 2026
Dear l***a, Thank you for taking the time to share your positive review. We are delighted to know that you found our staff friendly and attentive, and that you appreciated our prompt response during your stay. Your kind words are truly appreciated and serve as great motivation for our team to continue providing warm, personalized, and responsive service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Theofanny K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The staff is very friendly and helpful.
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Accommodation's Reply
28 Aug 2026
Dear Ms. Theofanny K, Thank you for taking the time to share your positive review. We are delighted to know that you found our staff friendly and helpful during your stay at MORAZEN Surabaya. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering warm and attentive service to all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
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Yoli e. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Perfect stay in Surabaya, very recommended.
1 people find it helpful
Accommodation's Reply
23 Aug 2026
Dear Ms. Yoli E. N., Thank you for taking the time to share your wonderful review. We are delighted to know that you had a perfect stay with us and truly appreciate your recommendation of MORAZEN Surabaya. Your kind words are greatly appreciated and serve as wonderful motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Had a wonderful stay at Morazen Surabaya. The location is great and very convenient, making it easy to get around and explore the area. The room was clean, comfortable, and nicely maintained. The service was also excellent—friendly and helpful staff throughout our stay. Breakfast had a good variety and was delicious. Overall, a very pleasant experience. Would definitely stay here again! Highly recommended.
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are delighted to know that you had a pleasant stay at MORAZEN Surabaya and enjoyed our convenient location, clean and comfortable rooms, excellent service, and delicious breakfast selection. Your kind words about our friendly and helpful team are truly appreciated and serve as great motivation for us to continue delivering exceptional service and memorable experiences to all our guests. We are especially pleased to hear that you would choose to stay with us again. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another wonderful stay in the future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
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Marselina C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff [is] very friendly and [the] room [is] good and [the] food [is] good.
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Accommodation's Reply
07 Aug 2026
Dear Ms. Marselina C, Thank you for taking the time to share your wonderful review. We are delighted to know that you enjoyed our friendly staff, comfortable room, and delicious food during your stay with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
W***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
I had the best experience at Morazen.
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Accommodation's Reply
03 Aug 2026
Dear W***a, Thank you for your wonderful review. We are truly delighted to know that you had the best experience during your stay at MORAZEN Surabaya. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team to continue delivering exceptional service and memorable experiences for every guest. We sincerely look forward to welcoming you back to MORAZEN Surabaya in the near future. Salam hangat, Trio Hotel Manager
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Rezeki R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is gooddddddsssssssssss
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Accommodation's Reply
28 Jul 2026
Dear Rezeki R A, Thank you for taking the time to share your wonderful review. We are delighted to know that everything about your stay was good and that you had an enjoyable experience with us. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We sincerely look forward to welcoming you back to MORAZEN Surabaya for another outstanding stay in the near future. Warm regards, Trio Hotel Manager
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
My first time staying at Morazen, the most impressive thing was the friendliness of the hotel staff. Room service was also excellent, with prompt response when ordering drinks or food delivered to your room. The room was also clean.
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3 people find it helpful
Accommodation's Reply
31 Jul 2026
Dear Mr./Ms. R*i, Thank you for choosing Morazen as your first accommodation and thank you for taking the time to share your wonderful experience. We are delighted to hear that the friendliness of our staff was a highlight of your stay. Your compliments on the prompt room service, the delivery of food and beverages, and the cleanliness of the room are a source of pride and motivate our entire team to continue striving for the best possible service. Positive feedback like yours means a lot to us. I will pass on this compliment to the entire team to express our gratitude for their genuine dedication to serving all guests. We hope to welcome you back to Morazen and provide you with an equally memorable, or perhaps even better, stay. Sincerely, Trio, Hotel Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I really enjoyed my staycation here. I really enjoyed it. The food was delicious, and perhaps they could add more variety. The TV channels could also be expanded. Overall, it's okay.
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Accommodation's Reply
25 Jul 2026
Dear D***A, Thank you for taking the time to share your experience at MORAZEN Surabaya. We are delighted to know that you truly enjoyed your staycation and that you had an overall pleasant experience with us. It is also wonderful to hear that you enjoyed our food. At the same time, we sincerely appreciate your valuable suggestions regarding the variety of our menu and the selection of TV channels. Guest feedback like yours is very important to us, and we will certainly share it with the relevant teams as we continuously strive to enhance our guests' experience. Thank you once again for your kind review. We look forward to welcoming you back to MORAZEN Surabaya for another enjoyable stay. Warm regards, Trio Hotel Manager MORAZEN Surabaya
w***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Overall, it's very good. Thank you for the good service, and keep it up.
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Accommodation's Reply
25 Jul 2026
Dear W***M, Thank you very much for your kind review and for choosing MORAZEN Surabaya. We are truly delighted to know that you had a very good overall experience during your stay. Your appreciation for our service means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering the highest standards of hospitality. Thank you as well for your encouragement. We will continue to maintain and improve the quality of our service to ensure every guest enjoys a memorable stay. We look forward to welcoming you back to MORAZEN Surabaya in the near future. Warm regards, Trio Hotel Manager MORAZEN Surabaya
Yopie H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Staff extremely friendly and nice, good service.
1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Yopie H, Thank you for sharing your kind review and for choosing MORAZEN Surabaya. We are delighted to know that you found our staff to be extremely friendly and that you enjoyed the service throughout your stay. Your appreciation means a great deal to our team and encourages us to continue providing warm hospitality and exceptional service to every guest. We truly look forward to welcoming you back to MORAZEN Surabaya on your next visit. Warm regards, Trio General Manager MORAZEN Surabaya
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice and comfortable stay at Morazen Surabaya 😍, delicious breakfast with lots of choices ☺️, if I go to Surabaya I will come back to stay here again 🥰
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Morasen Hotel Surabaya. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast options. Such positive reviews encourage our entire team to continue striving to provide the best service and experience for all our guests. We are pleased to know that you will choose Morasen Hotel Surabaya again when visiting Surabaya. We look forward to welcoming you back in the future and providing you with an even better or comparable stay experience. Sincerely, Trio, Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Our favorite hotel is like a second home for our family. Friendly staff, easy access, delicious and plentiful food. Keep up the excellent service, Morazen!
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and continued trust in Morasen Hotel Surabaya. We are proud to know that our hotel has become like a second home for you and your family. We are delighted to hear that the friendliness of our staff, convenient accessibility, and the quality and variety of our food have provided you with a memorable stay. Such compliments and support motivate our entire team to continue striving for the best service. Thank you for your well wishes and encouragement. We will continue to strive for sincere service and create memorable experiences for all our guests. We hope to welcome you and your family back to Morasen Hotel Surabaya again. Sincerely, Trio, Hotel Manager
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Ilman G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Keep it up, comfortable for business trip.
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Accommodation's Reply
18 Jul 2026
Dear Ilman G. Thank you for taking the time to share your kind review. We are delighted to know that you found your stay at MORAZEN Surabaya comfortable and well-suited for your business trip. Providing a relaxing and convenient experience for our business travelers is one of our top priorities, and it is truly rewarding to know we met your expectations. Your encouraging words inspire our team to continue delivering the warm hospitality and quality service that our guests deserve. We sincerely look forward to welcoming you back to MORAZEN Surabaya on your next visit to Surabaya. Warm regards, Trio Hotel Manager
Number of reviews per page
20
40