Before checking out, I asked questions via WhatsApp, and they were fast and friendly. Upon arrival, everyone from security, receptionists, restaurant staff, and cleaning staff were all friendly. The rooms, swimming pool, children's playground, and gym were all clean and tidy. The restaurant is great, and the breakfast menu is varied and delicious. It's great. I stayed in a room on the 27th floor, right in front of the evacuation route. The cleaning staff were constantly going there, and at 2 or 3 a.m., I was startled awake by the sound of people laughing, but I didn't know if it was staff or guests staying there. That's the only unfortunate part, but other than that, everything was fine. Good recommendation. Thanks, Ramada by Wyndham Serpong.