Overall Ratings & Reviews Mercure Padang

Traveloka (2,280)
Other sources (160)
8.4
Very Good
From 2,280 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Mercure Padang
All
Staff Friendliness (33)
Distance to City Center (28)
Bedroom (28)
Room Space (27)
Bathroom (27)
Hotel Area (27)
Ambiance (24)
Variety (22)
Taste (21)
Family Friendly (20)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Padang

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel is comfortable, the facilities are complete, and the food is delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Apr 2026
Dear customer, thank you for sharing your valuable feedback. We look forward to seeing you again at our hotel. Thank you.
Translated by Google Icon
See original
Nora w.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel is clean, quiet, and very comfortable for resting.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear valued guest, Thank you for taking the time to share your feedback. We look forward to welcoming you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Zaini F. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The location is excellent. Every time I vacation in Padang, this hotel is always my first choice.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
P***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.2
/10
Reviewed 4 week(s) ago
Ordered no smoking, but received a smoking area that smelled of smoke.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Apr 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
So far so good, spacious room, lobby is bright. Thanks
Find this review helpful?
Accommodation's Reply
28 Mar 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely,
Restu m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very pleasant, comfortable, excellent service, don't miss staying at this hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Midshotss M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Comfortable, central location close to the beach
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Apr 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It's so comfortable staying here, I'll always come back again.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you for taking the time to provide feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
a***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Over All Good, the waiters are friendly
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
I***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The best hotel in Padang and clean
1 people find it helpful
Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely,
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
fun, but a bit stuffy when in the smoking room
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Feb 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
It's very pleasant and the location is next to the beach so even going for a walk feels pleasant just by walking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Feb 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
mulya y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The view of the room is very aesthetic... the sunset is perfect and beautiful from the bedroom window, love it...
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
A very nice hotel in Padang. Pretty affordable price for its facilities.
Find this review helpful?
Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely,
Profile Picture
herlinda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is on the beach, the rooms are really spacious, the food is delicious and there is a lot of variety.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jan 2026
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Taufik A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Very good very good good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Dec 2025
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Nice pool, kids love it
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear valued guest, Thank you for taking the time to share your feedback. We sincerely hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Even the spa massage service is good because of the 24-hour service.
1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely,
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The room is clean and spacious, suggestion that the 2-2 lift can be used.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Dec 2025
Dear valued guest, Thank you for taking the time to provide feedback. We sincerely hope to welcome you back to our hotel soon.
Translated by Google Icon
See original
L***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 19 week(s) ago
We arrived at the hotel at 2:00 PM, but our room wasn't ready because we chose a room on the 6th floor. We checked in at 3:30 PM and were compensated for late check-out until 1:30 PM. We were also upgraded to a sea view room (taplau). We waited while having lunch at the restaurant. We ordered a pizza and were very disappointed because it took so long to arrive and when it arrived, it wasn't fully cooked. We complained and had to get a new one. We waited even longer, but the pizza was still disappointing. The restaurant apologized and didn't let us pay when we went to pay. It's very close to the beach (taplau). We arrived in less than a 5-minute walk. The hotel's facilities, such as the prayer room and gym, are excellent. However, the swimming pool needs improvement. When we went to swim in the morning, there was no one on standby with towels, and it wasn't clear where to return them. The poolside chairs weren't ready and were still wet from the rain the night before. We had to ask the staff to clean them before everything was ready. The breakfast menu is very varied, especially with West Sumatran specialties. However, the taste was rather bland. The availability of cooks in the egg and pancake/waffle sections should be increased, as there is only one cook who handles all the eggs and pancakes/waffles, resulting in long queues and long waits. The in-room facilities should be re-examined, as the telephone in the room apparently didn't work due to a loose cable, requiring repeated re-checking of the connection before using the phone.
Read More
Translated by Google Icon
See original
+5
1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear valued guest, Thank you for taking the time to share your feedback. We appreciate your suggestions and comments, which will help us improve in the future. We hope to welcome you back to our hotel soon. Sincerely,
Translated by Google Icon
See original
Number of reviews per page
20
40