The checkin process was a bit rough. The resort “upgraded” our family to a different room, but it was only designed to accommodate two guests, even though I had specifically booked and paid for a room for three (two adults and one child). The staff seemed surprised that there were three of us, which was confusing since that information was included in my reservation. Thankfully, the king sized bed was large enough for all of us. Other than that, we really enjoyed the resort. It had everything we needed and was a great place to stay. It was a little farther from the main area than we expected, but it was close to Flamingo Beach, which was a nice bonus.

This cozy tropical spot was the perfect place for our vacation. The suite we stayed in had all the necessities and was quiet with a great balcony . The stuff were all excellent. Not only friendly but super helpful with suggestions for where to go. The Private beach offered plenty of options for lying in the sun or shade and the beach bar was super. Cant wait to go back.

Very friendly staff, Gary 🐕 made my stay more enjoyable, and Franklin 🐢 too.

The place is clean. I love the room and the hammock outside of the room. It is a nice place on the side of the Forrest. Very relaxing

This is a great place to stay in Holbox. Very quiet as it sits about a 15 minute walk from the much busier downtown area. But there is a small area of restaurants an businesses right outside the hotel. The rooms are very spacious, and the grounds are very lush and well manicured. There are two pools (one rooftop) and a basic breakfast is included and served daily. I would say the accommodations are not luxury by any stretch, but more than adequate and overall this place offered very good value. Staff were excellent and easy to communicate with. The stay includes a discount for Carolinda beach club, but we opted to go to Casa Del Mar don the street as it appeared to have a much better beach area. Overall we were very happy with our stay and can’t wait to visit Holbox again. So long as you’re fine with the walk to the ‘downtown core’ this place is an excellent option and won’t leave you disappointed.

The staff was extremely nice, the garden the shared areas were beautiful. Inside the room the beds were terrible, the didn’t loook clean and there were too many little ants all over the bed. The sheets were always sandy and they were. Or clean.

The perfect location! Room was spacious and clean, breakfast was fantastic & the entire staff was incredibly friendly and accommodating. Special shout out to Joe Black!

Great service! The staff was awesome!! Love it!!

The breakfast is very limited and the hours too, you have to remind them to clean the room, and there is no reception desk open very early in the morning.

The staff were amazing, we got in on the last ferry and the receptionist stayed late to make sure our check in went smoothly. The hotel rooms and grounds were kept clean daily

Lovely staff, overall great hotel!!

Nice clean place near the beach. Access to the beach club is great. Most of the staff is helpful.

I have been coming to this particular resort since 2022. I absolutely fell in love with everything this place had to offer. The amazing vibes, to the staff who work here. Emilio from day 1 had been amazing, from providing us with much needed information and things to do. I couldn't be happier with this place. Now lets talk about Carolinda, the beach club. The food, ambiance, drinks, service are impeccable.

love it

I’m covered in bed bug bites. The hotel lost power and failed to provide air conditioning even after the power was restored several hours later. The room was much smaller that it appeared in photos. Breakfast was okay. Staff communication was great. Access to beach club was nice, but over priced. Island was flooded and taxis were a rip off. I’m covered in itchy open wounds.

Nice customer service Breakfast clean

Everything was fantastic

Super family oriented! Loved the property! The only complaint is the Air conditioner… it gets pretty hot with only one AC unit in a family suite!

Great place to stay!

My husband and I stayed at the property for 7 nights, and absolutely loved every minute of it. The free continental breakfast beat our expectations. The property was extremely well kept, and beautifully landscaped. Amazing views from the top floors, which were public spaces. This really was cool as we were able to spend time lounging and swimming in privacy most days. A lovely boutique hotel. The room was perfect; very clean, with small kitchenette, comfortable beds, all linens provided, daily housekeeping when requested, and our own private patio with hammock, table/chairs was fantastic. We loved the availability of drinking water as you can never have enough and we were able to replenish our supply throughout each day. The manager Emelio and Gabby at the front desk were amazing, and helped us with bookings and provided valuable information about the island. Without those two our stay would have been much different, and we most likely would not have experienced as much as we did. The breakfast staff and cleaning staff were all extremely friendly and accommodating. The beach club was a 2 min walk from the resort, and the food, drinks, and ambiance was perfect. There were a few other restaurants and a small market about 1 minute away. We had some of our best meals at La Cabina. The most delicious pizza and margaritas. We will be returning, and we highly recommend this resort. There was nothing we did not like about our stay, it was one of our best trips ever!