The front desk, reception and staff were excellent. Very welcoming and nothing was too much trouble. A 5 star service. We had an apartment. 4th floor which was fine for us. It was very quiet which is important to us. The apartment was tired. Although clean, there were carpet stains and scuffs on the paintwork. The separate bedroom was exactly what we wanted. The bed was very comfortable and lots of wardrobe space for a three night stay. The kitchen left a bit to be desired. Although we didn't cook, the units were stained from use, we had glass tumblers, and cups, but a larger drinking glass and wine glasses would have been useful. The bathroom definitely needs tlc. The extractor didn't work, the shower hose connecting to the tap leaked and there was quite a bit of black mould all around the shower. The sofa in the lounge has burn marks on it and just looked grubby. Overall, it was ok, but certainly could do with a refurb.

staff were very helpful and accommodating lovely service. room was spacious, kitchen amenities were okay for a short stay. room did have a mouse. they offered us another room so that was nice, but wish there hadn’t been a mouse in the first place. staff certainly made the stay better. i think the lovely woman i talked to was called jada she was very nice.

The location is perfect. If you plan not to stay in the room much it’ll do fine. The hotel lobby looks very luxurious but the apartments are less so. That’s fine for the price however my shower was blocked and kept bubbling out water and dirt at random points during my stay. One morning I woke up to the place flooded due to this. I wanted to tell the staff so they could fix it but the reception and conceierge always had a queue during the day and it was slow to be seen to. I didn’t have the time to waste standing around to report the issues during the day. By the time I was able to report it at night I was wanting to go to sleep. Overall the location is good, if I didn’t have the issues in my room the stay would have been better. Perhaps having a larger reception and more staff available would have helped matters.

The room is slightly dated. The shower is small and cramped. Otherwise the hotel is clean and staff is professional.

The rooms in the apartments side of Melia White House are outdated, but everything worked for my needs and the room was comfortable. I was there during a heatwave and the AC was a godsend. The rest of the hotel is very nice and the staff went above and beyond to make sure our stay went well, including calling a cab for us to the airport because we had a lot of luggage and were running late. We got the breakfast which was one of the best breakfasts I had in a hotel, and having the pantry available 24/7 was very helpful. Melia is also in a great location, close to several Underground stops which was very convienient and several resteraunts/grocery stores near by.

We initially booked an apartment with this hotel and relied on our experience of staying in their hotels in the past to choose this staying here. That was a huge mistake. The hotel rooms are VERY different to the apartments on offer and I should have read the reviews on trip advisor before booking. We went through staying in 2 apartments within 2 nights of a 7 night stay before being allocated a hotel room for the remainder of our trip. The first apartment was extremely rundown with stained carpet throughout, broken and chief tiles in the bathroom and kitchen, filthy toilet, sinks and corroding taps and minimal kitchen facilities to use e.g. 1 giant pot to cook with, no kitchen towel, no washing up detergent, no cooking utensils. The second apartment had mice. The staff were very sympathetic to the situation and placed us in a hotel room for the night that was above the foyer and near the road so it was clan and user friendly but small and noisy. We were then given a much nicer room on the 7th floor and provided with breakfast and dinner. We Could not fault the staff, they were very supportive of us and the situation. If you are after a well positioned hotel room in London it’s a great option but until the apartments are refurbished and that is planned for 2027 I advise travellers looking for apartment accommodation to try other options.

Great location with a Tube station almost across the street. Easy to get there from Paddington and Heathrow. Check in was fast and bell staff are helpful. The pre paid breakfast is worth getting. Lots of items available hot and cold every morning. My only comment is the room I got was very very small. Barely fit a double bed and the bath and shower were claustrophobically cramped. You literally could barely turn around in shower. Even though I liked everything else about this hotel the room size is just too small.

Loved my stay!!

Wonderful staff

The AC was not what we are used to in the USA, but the weather was cold (in May), so it was not a great issue for us. It is a great location for bus & tube transport.

The apartment was very small with the double bed pushed up against the wall. The shower was tiny with a shower curtain. All in all in need of updating. The price was good and we enjoyed the location

The kit hen was not fully equipped for cooking or washing dishes.

Entrance, bar, restaurant and gym all impressive. However, it was then rapidly downhill. I was staying in one of the apartments. Very, very tired. And crucially, filthy. I moved bed to see if there was a plug near bed (there wasn’t - bizarrely) and discovered what I assume to be months of dirt and mess. Geral decor and condition was poor - this room has not been decorated for at least 20 years. Fire alarm went off about 1am and whole hotel came to ground floor. There was no organisation and communication. Eventually someone communicated that it was a faulty system issue - apparently the same thing had happened a couple of nights previously. I saw at least one person check out immediately - by this time about 2am. I complained about my room - I was taken to a different room which had similarly poor decor but with gaps at edges of carpet exposing the metal spikes. I was then upgraded to a better room, which was bigger. But this room was also very tired - chipped tiles in bathroom and old carpets and furniture. It’s a shame as building itself is a lovely art deco building. But there has been no investment in rooms for a long time

Room was clean, they provided a nice bowl of fruit, water, milk and bread in the kitchen. The room is very very small. I would not call it an apartment. The breakfast was amazing. Definitely include that in your stay! Location was excellent.

I absolutely loved my stay here! The staff helped with my group and I’s luggage as soon as we got off the taxi and arrived. The room was comfortable and had everything as described. The staff also accommodated to requests we had and was very friendly. I will definitely come back.

Check in was a little troublesome. Took a while and room was not ready at the check in time. Gave us a drink voucher for their bar. When we went to use it, it was only good for beer or wine. (Not what we drink) Place is in a great location. Staff was friendly, but check in gets hectic. Room was perfect for what we needed. Easy to get to the tube and plenty of dining options in the area as well as hotel. Would stay there again.

Marks on the wall of our bedroom which looked a little scummy

Front desk staff, doormen and location

The fact that cleaning was only provided on mondays and fridays was an unwelcome surprise. Also, the key had to be changed everyday as it was constantly not working and this was super annoying.

Drain of the shower tube was blocked. Unfixed for two days. Finally changed the room. Guest laundry was out of order.