Room was clean and comfortable. Staff was nice, but didn't have our booking logged and needed to verify with management that we could stay despite having the receipt from Expedia. Overall great experience.

Not what was expected

We (my wife our niece and her husband) pulled into the parking lot at the front of the hotel and checked in, apart from an initial confusion over the price between C dollars and Quetzals (my fault) all was good. We ordered food through the presented menu and dined in our room. Good service all round.

When we arrived they said there no reservation even when we already paid

The worst experience I ever had a dirty place with mold all over the place I wouldn’t recommend that to my dog