I ordered a non-smoking room but got a smoking room, and I asked for two single beds but got one king bed. What a disappointment.

The hotel staff is very friendly and the service is good.

The hotel service is very good.

So far so good, I'm enjoying it with my toddler.

I stayed overnight, then someone else extended my stay without confirming it with the front office. Their understanding of consumer data protection laws is poor. Dangerous. I left my jacket behind, and when I asked for it again, the front office twice said it wasn't there, clearly reluctant.

Great, strategic location, clean and comfortable

Nothing to be complaint about.. Love the spot and worth it with the price.

The room is clean, the receptionist service is fast, the location is super strategic, and you can get a room this good for that price... I'll stay here again next time.

The room is clean, very comfortable.

The hotel staff is very friendly and nice

The employees are noisy when they are cleaning the hotel area.

I stayed in the non-smoking room, but the smell of smoking is coming through my room. It makes me uncomfortable. I think it is because of the centralized air conditioner system.

The location is very strategic because it is close to the Center Point mall.

Good and strategic place in Medan town.

The staff and regulations are simple, friendly, and responsive. The staff are very helpful. The rooms are excellent and very comfortable. The breakfast is delicious and varied.

The staff, including security, are fast response and friendly.

Strategic location, within the Central Point area (one of the largest malls in Medan)

Okay, the service is friendly, the staff.

The best hotel experience, this is the second time I stay and enjoy.

Already requested a non-smoking room, large bed, but I was given a smoking and smelly room. The staff did not read the request.