Dear Rhomauli, Thank you for sharing your detailed feedback regarding your stay at Metland Seva Seminyak. We sincerely apologize for the inconvenience you experienced during check-in and for the limited variety of breakfast options during your stay. Regarding check-in, please kindly understand that our official check-in time is at 2:00 PM. While we always do our utmost to prepare rooms as early as possible, early check-in is subject to room readiness and availability. Our team strives to provide the best possible service and ensure that each room is properly prepared before guests arrive. Nevertheless, we regret that the waiting time affected your experience. We have also noted your feedback regarding the breakfast selection, particularly the limited variety of meat options, and will share your comments with the relevant team for consideration and improvement. On a positive note, we are delighted to know that you enjoyed our swimming pool and jacuzzi, convenient location, spacious rooms, friendly staff, live music during breakfast, and complimentary Balinese photo experience. We are especially grateful for your kind appreciation of Lilik. It is wonderful to know that her service made a positive impression on your stay, and we will be pleased to share your compliments with her. Thank you once again for your honest feedback and kind recognition of our team. We hope to have another opportunity to welcome you back and provide you with an even more enjoyable stay. Warm regards, Bayu Wijayanta Assistant Front Office Manager Metland Seva Seminyak

Dear Valued Guest, Thank you for sharing your feedback with us. We understand that sensitivity to Wi-Fi signals can be a personal concern, and we appreciate you bringing this to our attention. Our hotel provides Wi-Fi connectivity as part of our facilities to support guests’ convenience during their stay. We regret that this aspect of our facilities did not meet your personal needs. Thank you for your feedback, and we hope to have the opportunity to welcome you again in the future. Warm regards, Bayu Wijayanta Assistant Front Office Manager Metland Seva Seminyak

Dear Valued Guest, Thank you very much for your wonderful review and for highly recommending Metland Seva Seminyak. We are delighted to know that you enjoyed the warm hospitality of our friendly and humble team, as well as our complimentary Balinese traditional attire for a memorable photo experience. It is truly rewarding to hear that your stay has inspired you to return to Bali soon. We look forward to welcoming you back to Metland Seva Seminyak and creating another enjoyable experience for you. Warm regards, Bayu Wijayanta Assistant Front Office Manager Metland Seva Seminyak

Dear Ria, Thank you for your positive review. We are delighted to hear that you were satisfied with the service and assistance from our team during your stay at Maitland Seva Seminyak. Providing friendly service and ensuring every guest's comfort is always our top priority. We greatly appreciate your compliments and hope to welcome you back again. Sincerely, Bayu Wijayanta, Assistant Front Office Manager, Maitland Seva Seminyak

Dear Ms. Sylfiya, Thank you so much for your trust in choosing Maitland Seva Seminyak every time you visit Bali. We are honored to be a part of your journey and welcome you back every time. We will do our best to provide the best service to make you feel comfortable and at home. We hope to welcome you back to Maitland Seva Seminyak next time! Sincerely, Bayu Wijayanta, Assistant Front Office Manager, Maitland Seva Seminyak

Hello Kak, Thank you so much for your perfect 10.0 rating and this wonderful review! We are delighted to hear that you were impressed with the service from all our staff during your stay. We are especially glad you had the opportunity to have your photos taken in traditional Balinese costumes complimentary of charge, and Lilik would surely be happy to know that we have conveyed her gratitude directly to her. Experiences like this are part of how we bring the warmth of Balinese culture to all our guests. We hope to welcome you back to Metland Seva Seminyak again for another wonderful experience! Sincerely, Ryan Wardhana, General Manager, Metland Seva Seminyak

Hello Mr. Mohamed, Thank you so much for your perfect 10.0 rating and this wonderful review! We are delighted that our staff were so friendly and helpful, including in the case of your lost room key which was eventually found. We strive to ensure that all guests feel looked after in every situation. We are also pleased to hear that our location is convenient, and the motorbike rental service is available in front of the hotel, making exploring Bali easy during your holiday. We hope to welcome you back to Maitland Seva Seminyak Hotel again in the future! Sincerely, Ryan Wardana, General Manager, Maitland Seva Seminyak Hotel

Thank you for your 10-star review. We are delighted that the beachfront location was a highlight of your stay. We hope to welcome you back to Maitland Seva Seminyak again! Sincerely, Ryan Vardana, General Manager, Maitland Seva Seminyak

Hello! Thank you for sharing your review and choosing Maitland Seva Seminyak Hotel for your vacation! We are delighted to hear that our hotel's convenient and accessible location is one of our strengths as we are situated in the heart of Seminyak. We are also thrilled that our staff were so friendly and helpful throughout your stay. We hope to welcome you back on your next visit to Bali! Sincerely, Ryan Wardana, General Manager, Maitland Seva Seminyak Hotel

Dear Jamie, Thank you so much for the perfect rating and such an uplifting review! We are thrilled to hear that you found our hotel clean, tidy, and great value — these are standards our team works hard to maintain every single day. It is especially wonderful to know that you enjoyed your stay so much that you are planning to extend it — that truly is the best compliment we could receive! We will make sure everything is just as seamless for the additional nights. We look forward to continuing to host you and to welcoming you back again in the future! Best Regards, Ryan Wardhana General Manager Metland Seva Seminyak Hotel

Dear Vrede, Thank you so much for your lovely 8.2 rating and for sharing your feedback with us! We are delighted to hear that our staff were friendly and that you enjoyed our location — these are two things we are very proud of and work hard to maintain every single day for our guests. We also appreciate your note about the bed. A comfortable and restful night's sleep is something every guest deserves, and we will be sure to share this feedback with our Housekeeping team to look into further improvements to our bedding comfort. We hope to welcome you back very soon for an even better stay at Metland Seva Seminyak Hotel! Best Regards, Ryan Wardhana General Manager Metland Seva Seminyak Hotel

Dear Mr./Ms. R, Thank you for your wonderful review! 😊🙏 We are delighted to hear that our team was able to assist you so well, especially since you were traveling with young children — we always strive to pay special attention to families traveling with young kids. We are also glad to hear that the quick check-in process, the comfortable hotel atmosphere, and the clean and spacious rooms made your stay even more enjoyable. The non-smoking connecting rooms are definitely a family favorite! 😊 We hope to welcome you and your family back to *Metland Seva Seminyak* again! 🙏 Sincerely, Ryan Wardhana, General Manager, Metland Seva Seminyak

Dear Franky, Thank you for your kind review! 😊🙏 We're glad to hear that you found our location so convenient — being within walking distance to the beach, with car rental, laundry, and a minimarket all nearby, is indeed one of the things we love most about our spot in Seminyak! We hope to welcome you back soon at **Metland Seva Seminyak**! 🙏 Best Regards, Ryan Wardhana General Manager Metland Seva Seminyak Hotel

Dear Mr./Ms. S, Thank you so much for your positive review! We are delighted to hear that you enjoyed the service from our staff during your stay. Warm and friendly service is our top priority. We hope to welcome you back to *Metland Seva Seminyak* — our new name, with a new spirit but the same warmth! Sincerely, Ryan Vardana, General Manager, Maitland Seva Seminyak Hotel

Dear Mr./Ms. S, Thank you for your excellent review! We are delighted to hear that you were impressed with our friendly staff, clean rooms, and excellent location. We pay attention to every detail to ensure the comfort of all our guests. We hope to welcome you back to *Metland Seva Seminyak* — our new name, which retains the same spirit of service! Sincerely, Ryan Wardhana, General Manager, Metland Seva Seminyak

Dear Ms. Sylfiya, Thank you so much. We are delighted that you continue to be a returning guest at our hotel, which is a source of pride for all of our staff. We truly appreciate your loyalty. 🙏 We are delighted that our hotel consistently provides you with the peace, comfort, and convenient access to all the amenities you desire. We look forward to welcoming you back to *Metland Seva Seminyak* — our new name — with the same warmth and comfort you have always experienced! Sincerely, Ryan Vardana, General Manager, Maitland Seva Seminyak

Dear Liberty, Thank you so much for your perfect 10.0 rating and this short but meaningful review! "Amazing, comfortable and excellent service" — these beautiful words make our entire team feel proud and encouraged! We are delighted to hear that you were comfortable and satisfied with our services during your stay on March 26-27, 2026. Providing exceptional experiences and the best possible service to all our guests is a commitment we strengthen every day. We are also proud to announce that our hotel will be rebranded as Metland Seva Seminyak from April 1, 2026 onwards, while remaining in the same location and offering the same friendly service you received. We hope this will be another reason for you to visit us again! We look forward to welcoming you back on your next visit to Bali! Sincerely, Ryan Wardana, General Manager, Horison Ultima Seminyak

Dear S*a, Wow, thank you so much for this wonderful review! A rating of 9.7 alone makes us incredibly proud, but knowing that you have become a loyal customer and choose Horison Ultima Seminyak every time you visit Bali is the greatest honor for us! Your trust and loyalty mean a great deal to our entire team. We will continue to strive to provide the best possible stay experience on every visit, because loyal guests like you inspire us to grow and improve our services. We hope to welcome you back on your next visit to Bali, and we can't wait to welcome you back to Horison Ultima Seminyak! See you soon! Sincerely, Ryan Wardana, General Manager, Horison Ultima Seminyak

Dear Mr./Ms. R*i, Thank you so much for your wonderful review and the perfect 10.0 rating! We are delighted to hear that you were impressed with our team's service and took advantage of our hotel's excellent location in the heart of Seminyak. We will immediately pass on your appreciation to our team. They will be proud and encouraged by this positive feedback. Providing friendly and genuine service to all our guests is our top priority. We hope to welcome you back to Horison Ultima Seminyak soon. See you again in Bali! 🌺 Sincerely, Ryan Wardana, General Manager, Horison Ultima Seminyak

Dear Guest, Thank you very much for your kind review and for rating us 9.6. We are delighted to know you found our staff brilliant and your stay comfortable. Your encouraging feedback truly motivates our team to keep delivering the best service possible. We look forward to welcoming you back again soon to Horison Seminyak. Warm regards, Ryan Wardhana General Manager Horison Seminyak.