Grand Darmo Suite by AMITHYA

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Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,617)
Other sources (55)
8.4
Very Good
From 11,617 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
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Room Space (295)
Staff Friendliness (288)
Bedroom (279)
Surroundings (270)
Distance to City Center (268)
Ambiance (252)
Bathroom (227)
Hotel Area (224)
Accessibility (222)
Family Friendly (198)
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Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
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40
Customer reviews
M***y
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8.5
/10
Reviewed 4 hour(s) ago
Please maintain it and improve it further if possible.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 20 hour(s) ago
All very amazing 👍 Staff, food, room, service is excellent
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E***n
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8.8
/10
Reviewed 2 day(s) ago
Great location behind Bungkul Park and close to culinary spots. The staff is very friendly.
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M***h
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Business
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8.5
/10
Reviewed 2 day(s) ago
The hotel's location is close to Bungkul Park, making it easy to find food and close to the center of Surabaya.
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J***i
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Staycation
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9.7
/10
Reviewed 2 day(s) ago
A comfortable location, close to Bungkul Park. There are plenty of food vendors right outside the hotel.
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W***A
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Leisure
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8.7
/10
Reviewed 3 day(s) ago
This hotel is strategically located in the city center with affordable rates. There are many tourist spots, especially culinary tours. In addition, the room is spacious, has amenities that are very rare in other hotels, namely a microwave, a large king-size bed, and you get 4 pillows that make for a comfortable sleep. However, the Wi-Fi is a bit weak. I also dislike the bathroom shower model which is attached to the ceiling, it is a bit difficult for ablution, hair gets wet and clothes get wet too. It would be better if there was also a hand shower because it is more comfortable to use. The hotel design is a bit old, but it is not a problem because older hotels usually have spacious rooms on average. Overall, I was satisfied with my stay here, very suitable for a vacation or staycation with family 🤗
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Muhammad S. A.
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10.0
/10
Reviewed 3 day(s) ago
A very memorable hotel experience, from the service to the taste of the food and the wide variety.
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Aling T.
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Staycation
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10.0
/10
Reviewed 4 day(s) ago
Very recommended hotel, I've stayed here several times. The place is nice and clean, all staff are friendly. And what makes me happiest is every Friday and Saturday there's Bungkul stage and live music, wow, it's really cool 👍. Best
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I***m
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10.0
/10
Reviewed 5 day(s) ago
The staff is friendly and the room is very satisfying, thanks
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R***a
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and very helpful.
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Lie S.
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5.0
/10
Reviewed 1 week(s) ago
I'd requested a bed type in the app's notes section, but it wasn't reserved even though I'd booked one day in advance. Instead, I was offered a 200,000 IDR upgrade.
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1 people find it helpful
Accommodation's Reply
15 Aug 2026
Have a great day! Thank you for sharing your feedback about your stay. We apologize if the bed type you specified during booking differed from the one you actually received. Bed availability depends on room availability upon check-in. We always strive to provide our guests with the best options. We apologize for any inconvenience caused by the additional 200,000 Rupiah charge for the room upgrade. Your valuable feedback is important for improving our communication and service. Thank you! Agus Suhendro, Front Office Manager
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J***i
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Leisure
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9.7
/10
Reviewed 1 week(s) ago
Close to the food court. There's a surprise market on Sundays. Large rooms, delicious food.
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2 people find it helpful
Accommodation's Reply
15 Aug 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed our excellent location, spacious rooms, and delicious food. We hope that your experience at the Sunday market further enhanced your impression. We look forward to welcoming you back on your next visit. Sincerely, Agus Suhendro, Reception Manager
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L***a
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9.7
/10
Reviewed 2 week(s) ago
The room is really nice, spacious, and has a large window, so in the morning the sun can shine through the curtains. On Sundays, there's a CFD event out front, adding to the excitement, and at night there's live music.
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1 people find it helpful
Accommodation's Reply
15 Aug 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed the spacious rooms, the morning sunshine, and the fun of CFD games and live music around the hotel. We hope to welcome you back on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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Monika P.
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9.4
/10
Reviewed 2 week(s) ago
The room was clean and had a water heater, cups, tea, and coffee. The staff was super friendly. We decided to book a morning tour at the last minute, and we could check out at 3 AM and get a boxed breakfast. The location is wonderful, just a minute away from the bustling street. The breakfast was varied with several choices, but not eggs.
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Accommodation's Reply
15 Aug 2026
Amazing day Mrs Monika, Thank you for your wonderful review. We are delighted to hear that you enjoyed the cleanliness of the room, our facilities, friendly staff, convenient location, and the flexibility of our team in arranging your early check-out and boxed breakfast. We also appreciate your feedback regarding the breakfast selection, especially the availability of eggs. Your suggestion is valuable and will be shared with our team for further improvement. We look forward to welcoming you back on your next visit to Surabaya. Best Regards, Agus Suhendro Front Office Manager
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Sutrisno U.
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
Friendly service, strategic location. I'd like to see a tap for ablutions. I've stayed here many times, but that's not yet available.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Have a great day! Thank you for your review and for your loyalty in choosing our hotel as your accommodation. We are delighted to hear that you enjoyed our friendly service and excellent location. We appreciate your feedback regarding the presence of taps in the bathroom. We greatly appreciate your suggestion and will forward it to the relevant team for consideration in improving the comfort and quality of amenities for all our guests. We look forward to providing you with another memorable stay and welcome you back next time. Sincerely, Agus Suhendro, Front Office Manager
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l***y
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Business
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9.1
/10
Reviewed 2 week(s) ago
Helpful staff, comfortable rooms, beautiful views of the lights at night, clean, ample parking, very pleasant.
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1 people find it helpful
Accommodation's Reply
15 Aug 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you were impressed with the friendly staff, comfortable rooms, cleanliness, ample parking, and beautiful night view. We hope to welcome you back again on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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Kitana A.
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Leisure
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9.4
/10
Reviewed 3 week(s) ago
The service is good, the hotel is old but well-maintained. Every Saturday, there's live music and outdoor food.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Have a wonderful day! Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our services and appreciated the hotel's well-maintained condition. We are also glad that you enjoyed the live music and outdoor dining we provide every Saturday. We hope this experience enhanced your stay at our hotel. We look forward to welcoming you back again and providing you with an even more memorable stay in the future. Sincerely, Agus Suhendro, Front Office Manager
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S***i
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and polite.
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Accommodation's Reply
30 Jul 2026
Have a great day! Thank you for your positive review. We are delighted to know that the friendliness and courtesy of our staff made a positive impression throughout your stay. We hope to welcome you back to Grand Darmo Suite again. Sincerely, Agus Suhendro, Front Office Manager
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Sinta E. O.
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
It's not a new hotel. It looks like an old one, as the toilet floors and walls are a bit dull. The tables also seem to have stubborn paint marks. But there's a microwave and refrigerator that work well. Most importantly, in terms of security, you have to tap your room card to get on the elevator, so not just anyone can enter. And, the receptionist and staff are very friendly and helpful, not cynical or looking down on guests. Very good in terms of human resources.
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Accommodation's Reply
30 Jul 2026
Have a wonderful day, Cinta! Thank you for taking the time to write such a detailed review. We are delighted to hear that you enjoyed the room amenities, the elevator access security system, and the friendliness and service of our entire team. Your compliments are a great motivation for us to continue striving for the best possible service. We also appreciate your feedback regarding the condition of the bathroom and work desk in the room. We have noted this and will inform the relevant team to improve and maintain them for the greater comfort of all our guests. We hope to welcome you back to the Grand Darmo Suite on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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Achmad I.
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
Friendly staff, very delicious breakfast, spacious and clean rooms, suitable for family vacations.
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Accommodation's Reply
30 Jul 2026
Wishing you a wonderful day, Ahmad. Thank you for your excellent review. We are delighted to hear that you were impressed with our friendly staff, delicious breakfast, and spacious and clean rooms. We are pleased that the Grand Darmo Suite was a comfortable choice for your family vacation. We hope to welcome you back again. Sincerely, Agus Suhendro, Front Office Manager.
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