ibis Styles Malang

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Overall Ratings & Reviews ibis Styles Malang

Traveloka (6,861)
Other sources (119)
8.6
Very Good
From 6,861 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about ibis Styles Malang
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Staff Friendliness (122)
Ambiance (113)
Bedroom (112)
Distance to City Center (107)
Bathroom (105)
Accessibility (101)
Room Space (94)
Hotel Area (92)
Family Friendly (89)
Wifi (85)
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Traveler Reviews ibis Styles Malang

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Customer reviews
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Lia A.
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9.7
/10
Reviewed 1 day(s) ago
Very comfortable and memorable. With affordable yet pleasant rates.
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Horas S.
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Staycation
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10.0
/10
Reviewed 3 day(s) ago
The hotel was very pleasant. The air conditioning was cool, so sleep quality was good, the room was clean, the bed was comfortable, the breakfast was very adequate, and it was child-friendly.
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Daryono
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9.1
/10
Reviewed 1 week(s) ago
Okay, but there's no drinking water.
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
I frequently visit Malang for both work and personal reasons. This hotel meets my needs, as it's close to my workplace and the city center. Furthermore, the facilities are excellent. Laundry is fast and affordable. The service is good and responsive. The rooms are quieter than other rooms. My only minor comment is the parking.
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Rate W.
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is super friendly and the rooms are clean. Recommended.
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Adimas Y. I.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Thank God, during my three-night stay at the Ibis Hotel, everything from check-in to check-out was quick. The room was nice, the food was excellent, and the heated swimming pool was a real treat, especially for the kids. Thank you, Ibis Hotel. See you again soon.
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Z***L
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10.0
/10
Reviewed 4 week(s) ago
Close to everything. Located in the city center, it's very convenient for those who like to explore Malang.
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1 people find it helpful
Z***L
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10.0
/10
Reviewed 4 week(s) ago
Great stay at Ibis Style Malang, close to everywhere.
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A***a
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
The room is clean and comfortable, the location is also very strategic. The view from the room in the morning looks beautiful mountains, the view at night looks calming Malang city lights 🥰. Overall everything is good and steady 👍 The swimming pool is also very comfortable and clean 😉. The minus is the refrigerator in my room is not cold at all 🥹 even though I really need a cold refrigerator to store my child's MPASI stock, and store some souvenirs for my family in Kalimantan 😭.
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Verified Traveler
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8.4
/10
Reviewed 4 week(s) ago
The service was good and pleasant, the hotel was eco-friendly, and the hotel was clean and quiet, although there were a few things that could be improved, such as the in-room dining and the layout. Overall, my stay at the ibis Styles Malang was quite comfortable and satisfying. 5-star rating: Room ★★★★ Cleanliness ★★★★ Service ★★★★ Facilities ★★★★ Room: The room was clean and tidy, but unfortunately, the toilet was not well maintained and had an unpleasant odor. The crusty/rusty toilet bowl was visible from the foot of the mattress when the toilet door was not closed. The mattress was quite firm, but relatively comfortable enough for me, and the bolster really made for a very satisfying sleep, plus there were no small, logo-emblazoned pillows that usually look shabby. The mattress was very good, and the additional reading light was very useful for light or aesthetic lighting. The desk was quite sturdy even though it was against the wall, not brittle or moving when pressed. My room was in front of the elevator, but I never heard any disturbing noise from outside. The soundproofing was good. In-Room Dining: Unfortunately, in-room dining isn't open 24 hours, even though the tent card stated it was open 24 hours. (It didn't say it was open until 10 p.m., or maybe I missed it). I ordered the next day, but the menu I wanted wasn't available, which was quite disappointing. My order arrived fairly quickly, even though I was told it would be late because breakfast was closing. Unfortunately, the condition was also less than satisfactory. The spring rolls I ordered were quite oily, broken, and a bit cold, while some of the drinks weren't cold enough (there wasn't enough ice) and some didn't taste right. The good things were the various payment options, including QRIS, and the service from the hotel staff who delivered them. Facilities: The heated swimming pool, accompanied by the cool Malang air, was very pleasant. Unfortunately, the restrooms/changing rooms were small and not separated for men and women. The gym equipment was basic: a stationary bike, treadmill, bench press, some dumbbells, and a water dispenser. The lobby is quite comfortable and provides a welcome drink. Unfortunately, there are only a few waiting sofas and they are too low for my comfort. However, online booking is very satisfying because you have to hand it in to the receptionist and provide the hotel room number, so there is less chance of a mix-up or problems after arrival. The elevator is slightly inward, unfortunately, you have to pass through the disabled toilet with the door open, so the smell is not very pleasant. I also think it's quite uncomfortable for toilet users to go out the door directly facing people waiting for the elevator. While most restrooms still have a buffer area that is not immediately visible, the comfort is very different.
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Prastiwi A.
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10.0
/10
Reviewed 5 week(s) ago
When I have an event in Malang, I always stay at the Ibis Hotel. The rooms are clean, with hot water always available. The breakfast menu is varied and delicious. The room offers a view of Malang's city lights. In the morning, the kids can swim in the hotel pool. The kids are also happy to stay here. I will stay here again next time. Thank you Ibis for the friendly, helpful staff, and the fast check-in and checkout process.
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Accommodation's Reply
23 Aug 2026
Dear Mr./Ms. Prastiwi A, Thank you for choosing ibis Styles Malang for your next trip to Malang for work, and thank you for taking the time to share such a positive experience. We are delighted that you and your family enjoyed the cleanliness of the rooms, the hot water, the varied and delicious breakfast, and the view of the city lights from your room. We are also pleased to hear that the children enjoyed swimming and had a happy stay with us. Your compliments on the friendliness and helpfulness of our staff, as well as the quick check-in and check-out process, motivate our entire team to continue striving for the best service. Thank you for your continued trust in ibis Styles Malang. We look forward to welcoming you and your family again on your next stay to create more memorable experiences. Sincerely, Ina Rianawati, General Manager
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S***h
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
The view is nice from outside the room.
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Accommodation's Reply
23 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you enjoyed the view from your room. We hope that the atmosphere and view we provided enhanced your comfort throughout your stay. Thank you for your compliments. We look forward to welcoming you back to ibis Styles Malang in the future. Sincerely, Ina Rianawati, General Manager
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P***u
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
Friendly service, clean and comfortable rooms for resting.
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1 people find it helpful
Accommodation's Reply
23 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you were satisfied with the friendly service from our team, as well as the cleanliness and comfort of your room. Guest comfort is our top priority, and your compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back to ibis Styles Malang on your next visit. Sincerely, Ina Rianawati, General Manager
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D***y
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8.8
/10
Reviewed 6 week(s) ago
Clean and friendly service, not noisy.
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1 people find it helpful
Y***i
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
A warm swimming pool. A wide variety of delicious food. I arrived at 9 a.m. and was helped through the check-in queue and was able to leave my luggage. I was informed at 1:30 p.m. that my room key was ready for pick-up. Thank you, Ibis Hotel.
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F***h
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Staycation
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9.1
/10
Reviewed 7 week(s) ago
Very good service 🤗 Helped me pack my check-out because I was stuck in traffic, huhuhu. Thank you.
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1 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you were impressed with the excellent service from our team, and we would be happy to assist you with your checkout process if you are experiencing time constraints due to traffic. Our attentiveness and willingness to assist with guest needs are part of our commitment to providing a comfortable stay. Thank you for your compliments. We hope to welcome you back to ibis Styles Malang in the future. Sincerely, Ina Rianawati, General Manager
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I***a
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10.0
/10
Reviewed 7 week(s) ago
Clean and comfortable hotel, friendly hotel staff.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of the hotel and the friendliness of our staff. Your positive feedback encourages our entire team to strive to provide the best service to all our guests. We hope to welcome you back to ibis Styles Malang in the future. Sincerely, Ina Rianawati, General Manager
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Yosephine M. I.
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Staycation
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8.5
/10
Reviewed 8 week(s) ago
A pleasant experience during a staycation with the family. Good service and a family-friendly hotel atmosphere. The swimming pool is comfortable because it's not exposed to direct sunlight. A small suggestion from me: the air conditioning shouldn't be too cold. Thank you 🙏
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Accommodation's Reply
13 Jul 2026
Dear Mr./Ms. Josephine M.I., Thank you for taking the time to share your family's vacation experience at ibis Styles Malang. We are delighted to hear that you and your family enjoyed your stay with us. From the excellent service and family-friendly atmosphere to the comfort of the semi-enclosed pool protected from direct sunlight, your positive review inspires our entire team. We also appreciate your feedback regarding the air conditioning not being sufficiently cool. We apologize for any inconvenience this may have caused. We have forwarded this feedback to our engineering team for consideration and evaluation so that we can further improve guest comfort. Thank you for your trust in ibis Styles Malang. We hope to welcome you and your family back again in the future. Sincerely, Ina Rianawati, General Manager
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Retail K.
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10.0
/10
Reviewed 8 week(s) ago
Nice and clean, good food.
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Accommodation's Reply
13 Jul 2026
Dear Retail Sales, Thank you for rating ibis Styles Malang 1 star. We are delighted to know that you enjoyed your stay with us. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all guests. We hope to welcome you back to ibis Styles Malang in the future. Sincerely, Ina Rianawati, General Manager
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ari c. b.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Nice room. Nice pool view.
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Accommodation's Reply
13 Jul 2026
Dear Mr. Ari C. B., Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you enjoyed the comfort of your room and our beautiful swimming pool. Your positive review encourages our entire team to continue striving to provide memorable guest experiences. We hope to welcome you back to ibis Styles Malang on your next visit. Sincerely, Ina Rianawati, General Manager
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Number of reviews per page
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