Dear Valued Guest, From Macland Atria Hotel, Thank you very much for staying with us from August 7th to 8th, 2026, and for your valuable feedback. We sincerely apologize for the inconvenience caused by the malfunction of your in-room telephone while using room service or contacting the porter. We understand that this technical issue affected your comfort during your stay. We have forwarded your feedback to our technical team and will inspect and repair the in-room telephone immediately. Furthermore, we will conduct regular inspections of all guest rooms to prevent this issue from recurring. We will do our best to ensure you (Dickie F.) can stay with us again in the future. We hope to provide you with an even more pleasant stay and service in the future. Thank you, General Manager, Efriancha.