Overall Ratings & Reviews Serela Merdeka

Traveloka (6,994)
Other sources (32)
8.2
Very Good
From 6,994 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.8

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
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Distance to City Center (118)
Bedroom (103)
Ambiance (97)
Staff Friendliness (96)
Bathroom (94)
Accessibility (78)
Taste (68)
Surroundings (63)
Room Space (61)
Hotel Area (61)
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Traveler Reviews Serela Merdeka

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40
Customer reviews
W***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 hour(s) ago
The large aquarium in the hotel lobby is cool.
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ISA A. N.
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Leisure
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8.5
/10
Reviewed 4 day(s) ago
The water is very murky, the drainage is slow, and the bathrooms are dirty. The plus side: the location is very strategic.
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K***l
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The interaction with the receptionist was very poor, and check-in was not permitted until 3:00 PM. Regarding cleanliness, the bed sheets and pillowcases had not been changed and bore clearly visible stains. As for the food, the quality was very poor and did not befit a three-star hotel.
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s***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It's just that the breakfast menu isn't very extensive.
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1 people find it helpful
Gumelar P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The best hotel. My first stay here was peaceful, the staff friendly, and the comfort. I'll definitely stay here again in the future 👍
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1 people find it helpful
M***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
First time, the room was comfortable... too bad the Wi-Fi didn't work.
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1 people find it helpful
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Yana F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Have placed corporate guests at this hotel several times, overall OK and very satisfied.
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1 people find it helpful
A***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Comfortable, friendly, good service, close to the city center.
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R***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Overall, staying here was really good.
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1 people find it helpful
M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
The location is premium. The staff are friendly and helpful. The room is clean and comfortable. The shower is great, no need to wait long for hot water. But please, the linens should probably be replaced. There are spots on the bed sheet and the towels are no longer usable. Besides the edges of the towels are already torn (see picture), there are spots and they are also not absorbent anymore. Oh yeah, it would be better if there were 4 pillows instead of only 2, hehe. Maybe it can be improved. Thanks.
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1 people find it helpful
Muhammad H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
very good and effective, will come back again.
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1 people find it helpful
Jerri R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 12 week(s) ago
1. The soundproofing level is low, so vehicle noise can be heard entering the room. 2. The water flow fluctuates, from low to high. The water is cloudy. 3. The food for a 3-star hotel needs to be improved.
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2 people find it helpful
m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Good service, affordable hotel but satisfactory service.
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1 people find it helpful
a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
I left my item behind. Please contact me immediately. Thank you.
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1 people find it helpful
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.
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Rina O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The rooms are comfortable, clean, and luxurious. The staff are also friendly.
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2 people find it helpful
Achmad F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.
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1 people find it helpful
Dedi n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 16 week(s) ago
The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.
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2 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 16 week(s) ago
The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.
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bahrizal s.
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8.5
/10
Reviewed 20 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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