Dear Mr. Irawati S., From Arya Duta Makassar Hotel, we would like to express our deepest gratitude for your positive review and excellent rating. We are delighted to hear that you were satisfied with the service from all our staff, the responsiveness of our team, the cleanliness of your room, and the delicious breakfast we served. Your satisfaction and comfort during your stay are our top priority. We look forward to welcoming you back again in the future. Sincerely, Alvi Aziz, Front Office Manager

Dear Mr. Moh A., Greetings from Aryaduta Makassar Hotel. Thank you very much for your positive compliments and feedback. We are delighted to know that the service from our entire team contributed to a pleasant experience during your stay. Your comfort is always our top priority. We would be honored to welcome you back on your next stay! Sincerely, Alvi Aziz, Front Office Manager

Dear Valued Guest, It is our deepest respect from Arya Duta Makassar Hotel. We sincerely thank you for your kind compliments and feedback. We are delighted to have been a part of your stay at Pantai Losari. Providing a comfortable atmosphere and the best possible service to all our guests is our core commitment. We hope to welcome you back for another memorable stay in the future! Sincerely, Alvi Aziz, Front Office Manager

Dear Ms. Irawati, Warm greetings from Arya Duta Makassar Hotel. Thank you very much for your excellent review and feedback. We are delighted that you were impressed with all aspects of our service, from the friendly staff and delicious food to the comfortable rooms with beautiful views of Losari Beach. Your satisfaction is the greatest inspiration for our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back again on your next visit to Losari Beach! Sincerely, Alvi Aziz, Front Office Manager

Dear Mr./Ms. Asriamal, Thank you very much for taking the time to review and provide feedback regarding your stay. We sincerely apologize for the inconvenience you experienced, particularly regarding the room amenities, the cleanliness of the water heater, and the delay in responding from our team when you inquired about these issues. This does not reflect the standards of service and quality we always uphold. Your comments regarding the availability of amenities, the cleanliness of the room equipment, and the readiness of the reception and housekeeping team have been forwarded directly to management and the relevant department heads for serious evaluation and follow-up. We appreciate your patience and hope to have the opportunity to welcome you again in the future to provide better service and a stay experience that meets your expectations. Sincerely, Alvi Aziz, Reception Manager

Dear Farrel N, Thank you for sharing your feedback regarding your recent stay at ARYADUTA Makassar. While we are glad to hear that your overall experience was okay, we are deeply sorry to learn about your disappointing experience during breakfast. Please accept our sincere apologies for the lack of seating, the unavailable menu items at 8:00 AM, and the unhelpful service from our breakfast team. This is certainly not the standard of service we strive to provide. We have addressed your comments directly with our Food & Beverage and service management teams to ensure better food replenishment, seating flow, and staff attentiveness during peak hours. Your feedback is invaluable in helping us improve. We hope you will give us another opportunity to restore your confidence in our hospitality on your next visit. Warm regards, Alwi Azis Front Office Manager

Dear Mr. H*j, Thank you so much for your positive review and the wonderful story you shared! We are very pleased that you enjoyed your stay at our hotel. For those who enjoy sports and a healthy lifestyle, our hotel's proximity to the CPI (Indonesia Commercial Centre) running track is a significant advantage. We hope our hotel will remain your first choice whenever you want to enjoy a refreshing morning or afternoon in the CPI area. See you again on your next visit and run! Sincerely, Alvi Aziz, Front Office Manager

Dear, y***y Thank you so much for your lovely review! We are delighted to hear that you found our hotel to be a nice place to enjoy the beautiful sunset. Witnessing the golden hour from our property is indeed one of the most magical experiences we love sharing with our guests. We hope this beautiful memory brings you back to us soon. We look forward to welcoming you return for many more picturesque evenings! Warm regards, Alwi Azis Front Office Manager

Dear Ms. Ruhama S.T., Thank you for taking the time to share your review and experience. We sincerely apologize for the several unpleasant experiences you had during your stay, from the odor in the room and the door lock issue to the cleanliness of the room you were moved to, which did not meet our quality standards. We are deeply saddened that our staff's initial response to these problems created further issues, and the replacement room provided was completely unsuitable. Cleanliness, comfort, and hygiene are our top priorities, and what you experienced constitutes gross negligence that we will not tolerate. We have forwarded your report directly and decisively to the Housekeeping Manager and Maintenance team for a thorough investigation, deep cleaning, and repairs to prevent such incidents from recurring in the future. We understand that a mere apology cannot compensate for your disturbed stay, but we sincerely hope you will give us another opportunity to demonstrate genuine improvement and provide the best service you deserve. Sincerely, Alvy Aziz, Front Office Manager

Dear Ms./Mrs. I*n, Thank you so much for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you were satisfied with the comfort of your room and the service from our staff. Your compliments are a great inspiration for our entire team to continue providing the best possible service (service excellence). On the other hand, we apologize if our breakfast did not meet your expectations. We have forwarded your comments and suggestions regarding the variety and quality of the breakfast directly to our food and beverage team and head chef for evaluation and future improvement. We sincerely hope to welcome you back on your next stay with an even better experience. Sincerely, Alwi Azis, Front Office Manager

Dear Ms./Mrs. A*n, Thank you for taking the time to share your review of your stay at Arya Duta Makassar Hotel. First, we apologize for the inconvenience you experienced regarding the cleanliness of your room and carpets during your stay. This did not reflect the standards of service and cleanliness that we always uphold. Your feedback regarding the odor in the room and the condition of the carpets has been directly forwarded to our senior management and management team for immediate action. This includes comprehensive management (deep cleaning) and plans to improve facilities. We greatly appreciate your constructive feedback, as it is crucial information for improving the quality of our service. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay experience in the future. Sincerely, Alvy Aziz, Front Office Manager

Dear Valued Guests, Thank you very much for choosing Arayaduta Makassar Hotel as your preferred accommodation during both MHM events. We are delighted to hear that your overall stay was positive. Your satisfaction is the greatest motivation for our entire team to always provide excellent service. We look forward to welcoming you back on your next visit and for another successful conference. Sincerely, Alvi Aziz, Front Office Manager

Dear Valued Guest, Thank you for taking the time to write a review after your stay at Arya Duta Makassar Hotel. We are delighted to hear that you enjoyed the beautiful sea views and the convenient access to Losari Beach. We also appreciate your comments regarding the condition of the hotel building. Guest comfort is our top priority, and we are planning regular maintenance and improvements to our facilities to enhance the quality of our service in the future. We hope to welcome you back in the future with improved service and a new look. Sincerely, Alvi Aziz, Front Office Manager

Dear Ms. Candra A., Thank you so much for choosing Aryaduta Makassar and sharing this wonderful review. We are delighted to hear that you enjoyed your stay, appreciated our delicious food, and were impressed with our excellent location, just steps from the beautiful Losari Beach. Your satisfaction is the joy of our entire team. We hope to welcome you back again to enjoy more relaxing moments in the heart of Makassar! Sincerely, The Management, Aryaduta Makassar

Dear Mr. Boedi J., From Aryaduta Makassar Hotel, we would like to express our deepest gratitude for your wonderful review and appreciation of Aryaduta Makassar Hotel. We are delighted to hear that you enjoyed the unique beach views and found comfort during your travels and family vacations. We are committed to maintaining the cleanliness of all areas of the hotel to provide a memorable stay. The entire Aryaduta Makassar team is honored to welcome you and your family back again in the future! Sincerely, Alvy Aziz, Front Office Manager

Dear Valued Guest, From Aryaduta Makassar Hotel, we extend our deepest gratitude for your positive review and high praise. We are extremely proud and delighted to know that the friendliness and responsiveness of our entire team, from the security and parking staff to the hotel's operations personnel, created a positive impression from the moment you arrived. Our commitment to prompt and sincere service is our core promise to all our guests. It would be an honor for us to welcome you again on your next visit! Sincerely, Alvi Aziz, Front Office Manager