Dear Valued Guest, Thank you for your review and feedback. We are pleased that you were satisfied with the quality and facilities of our hotel. However, we apologize for the inconvenience caused by the delay in preparing your room during check-in. This is important observation and information for our housekeeping and operations team to improve efficiency in the future. We hope to welcome you back again with even better service and a more enjoyable stay. Sincerely, Arayaduta, Makassar Hotel Management.

Dear Valued Guest, Thank you very much for your stay and for providing such a positive review of Araya Duta Makassar Hotel. We are delighted that you enjoyed the location, the cleanliness of the rooms, and the friendliness of our staff. Your satisfaction is our top priority. We hope to welcome you back for your next stay. Sincerely, The Management Team, Araya Duta Makassar Hotel

Dear Mr./Ms. N*i, Thank you very much for your stay and for providing such a positive review of Araya Duta Makassar Hotel. We are delighted to know that the overall service process and the friendliness of our staff made your stay enjoyable. Your satisfaction is our top priority, and we hope to welcome you back again on your next stay. Sincerely, The Management Team, Araya Duta Makassar Hotel

Dear Mr./Ms. r*a, Thank you for staying at Arya Duta Makassar Hotel and for your feedback. We apologize for the inconvenience you experienced regarding the condition of the mattress in your room. We have forwarded this matter to management and the housekeeping team for immediate action and evaluation. Your feedback is invaluable to us in improving the quality of our facilities and the comfort of all our guests. We hope to welcome you back again in the future. Sincerely, The Management Team, Arya Duta Makassar Hotel

Dear Mr. Edward, Thank you very much for your stay and for sharing such a positive review of Arya Duta Makassar Hotel. We are delighted to hear that you enjoyed the comfort of the hotel, the friendly service of the staff, and the excellent location near Losari Beach. Your satisfaction is our greatest pleasure, and we hope to welcome you back again on your next stay. Sincerely, The Management Team, Arya Duta Makassar Hotel

Dear Ms. Fahira A.P., Thank you very much for your stay and for sharing a positive review of Arya Duta Makassar Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the helpful service from our staff. Your satisfaction is our top priority, and we hope to welcome you back again on your next stay. Sincerely, The Management Team, Arya Duta Makassar Hotel

Dear Mr./Ms. M.W., Thank you very much for your trust and confidence in Araya Duta Makassar Hotel! Your return is a source of the utmost gratitude and a great pleasure for our entire team. We promise to continue maintaining the warm service and comfort of the hotel to welcome you back again. We look forward to seeing you on your next visit to Kota Daeng! Sincerely, The Management, Araya Duta Makassar Hotel

Dear Mr. G*T, From the bottom of our regards, Aryaduta Makassar Restaurant, we would like to express our sincere gratitude for your review. We are delighted to hear that you enjoyed the taste of our food. We have forwarded your notes regarding menu improvements to our chef team for their consideration and further refinement. We look forward to welcoming you back again for an even more enjoyable dining experience. Sincerely, Alvi Aziz, Front Office Manager

Dear Mr. Irawati S., From Arya Duta Makassar Hotel, we would like to express our deepest gratitude for your positive review and excellent rating. We are delighted to hear that you were satisfied with the service from all our staff, the responsiveness of our team, the cleanliness of your room, and the delicious breakfast we served. Your satisfaction and comfort during your stay are our top priority. We look forward to welcoming you back again in the future. Sincerely, Alvi Aziz, Front Office Manager

Dear Mr. Moh A., Greetings from Aryaduta Makassar Hotel. Thank you very much for your positive compliments and feedback. We are delighted to know that the service from our entire team contributed to a pleasant experience during your stay. Your comfort is always our top priority. We would be honored to welcome you back on your next stay! Sincerely, Alvi Aziz, Front Office Manager

Dear Valued Guest, It is our deepest respect from Arya Duta Makassar Hotel. We sincerely thank you for your kind compliments and feedback. We are delighted to have been a part of your stay at Pantai Losari. Providing a comfortable atmosphere and the best possible service to all our guests is our core commitment. We hope to welcome you back for another memorable stay in the future! Sincerely, Alvi Aziz, Front Office Manager

Dear Ms. Irawati, Warm greetings from Arya Duta Makassar Hotel. Thank you very much for your excellent review and feedback. We are delighted that you were impressed with all aspects of our service, from the friendly staff and delicious food to the comfortable rooms with beautiful views of Losari Beach. Your satisfaction is the greatest inspiration for our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back again on your next visit to Losari Beach! Sincerely, Alvi Aziz, Front Office Manager

Dear Mr./Ms. Asriamal, Thank you very much for taking the time to review and provide feedback regarding your stay. We sincerely apologize for the inconvenience you experienced, particularly regarding the room amenities, the cleanliness of the water heater, and the delay in responding from our team when you inquired about these issues. This does not reflect the standards of service and quality we always uphold. Your comments regarding the availability of amenities, the cleanliness of the room equipment, and the readiness of the reception and housekeeping team have been forwarded directly to management and the relevant department heads for serious evaluation and follow-up. We appreciate your patience and hope to have the opportunity to welcome you again in the future to provide better service and a stay experience that meets your expectations. Sincerely, Alvi Aziz, Reception Manager

Dear Farrel N, Thank you for sharing your feedback regarding your recent stay at ARYADUTA Makassar. While we are glad to hear that your overall experience was okay, we are deeply sorry to learn about your disappointing experience during breakfast. Please accept our sincere apologies for the lack of seating, the unavailable menu items at 8:00 AM, and the unhelpful service from our breakfast team. This is certainly not the standard of service we strive to provide. We have addressed your comments directly with our Food & Beverage and service management teams to ensure better food replenishment, seating flow, and staff attentiveness during peak hours. Your feedback is invaluable in helping us improve. We hope you will give us another opportunity to restore your confidence in our hospitality on your next visit. Warm regards, Alwi Azis Front Office Manager

Dear Mr. H*j, Thank you so much for your positive review and the wonderful story you shared! We are very pleased that you enjoyed your stay at our hotel. For those who enjoy sports and a healthy lifestyle, our hotel's proximity to the CPI (Indonesia Commercial Centre) running track is a significant advantage. We hope our hotel will remain your first choice whenever you want to enjoy a refreshing morning or afternoon in the CPI area. See you again on your next visit and run! Sincerely, Alvi Aziz, Front Office Manager

Dear, y***y Thank you so much for your lovely review! We are delighted to hear that you found our hotel to be a nice place to enjoy the beautiful sunset. Witnessing the golden hour from our property is indeed one of the most magical experiences we love sharing with our guests. We hope this beautiful memory brings you back to us soon. We look forward to welcoming you return for many more picturesque evenings! Warm regards, Alwi Azis Front Office Manager

Dear Ms. Ruhama S.T., Thank you for taking the time to share your review and experience. We sincerely apologize for the several unpleasant experiences you had during your stay, from the odor in the room and the door lock issue to the cleanliness of the room you were moved to, which did not meet our quality standards. We are deeply saddened that our staff's initial response to these problems created further issues, and the replacement room provided was completely unsuitable. Cleanliness, comfort, and hygiene are our top priorities, and what you experienced constitutes gross negligence that we will not tolerate. We have forwarded your report directly and decisively to the Housekeeping Manager and Maintenance team for a thorough investigation, deep cleaning, and repairs to prevent such incidents from recurring in the future. We understand that a mere apology cannot compensate for your disturbed stay, but we sincerely hope you will give us another opportunity to demonstrate genuine improvement and provide the best service you deserve. Sincerely, Alvy Aziz, Front Office Manager