I travel at least four times a year, so I’ve stayed in many hotels over the years. I can honestly say that the service I received at Barceló was truly above and beyond anything I expected. When I checked in, I mentioned to Ahmed at the front desk that it was my birthday. From that moment on, he made me feel like a queen for the rest of my stay. His kindness, professionalism, and attention to detail made my birthday incredibly special. The outstanding service didn’t stop there. When I called room service for assistance, the team went out of their way to help and really thought outside the box. Osama was especially kind and even brought me almonds without me asking. It’s the little touches like these that make all the difference. Every staff member I encountered was warm, welcoming, and genuinely happy to help. Customer service is clearly a top priority at this hotel. The rooms were spotless, the pool area was beautifully maintained and well organized, and I loved using the gym every day. My experience was so exceptional that I actually changed the rest of my travel plans and stayed with Barceló instead of moving to other hotels I had booked. Thanks to Ahmed and the incredible team, Barceló has become my new hotel chain of choice. Thank you for making my birthday unforgettable. I can’t wait to come back! Thank you Michele

So glad we chose this Hotel!! Stay we’re so kind. So helpful. Made our week long trip amazing. Hotel is big and beautiful. Even though it is aged, it is super clean and classy.

Nice hotel but sadly the service was poor mini fridge in room was not working even tho we was told someone would sort it - breakfast very poor service the staff lacked attentive service food and drinks not regularly refilled

The hotel is very good and the breakfast was delicious .

Bravo à l'équipe du Barcelo

The room was clean and had a very nice layout. The pool and pool area were clean and well-kept. The hotel had a convenient location. I visited the spa for a just massage and the massage was very overpriced. Be aware that draping (i.e., covering areas of the body not being massaged with a towel/sheet) is not a done at this spa which makes for a chilly experience. I would stay at this hotel again but I would skip the massage.

Very clean

The sliding glass door.in the room was everything. Restaurant food excellent

Clean room, breakfast Spa very expensive

Hotel is in a great location. Staff went above and beyond to make our stay comfortable. Note that the rooms are pretty noisy.

Breakfast Staff Cleaniness

The rea is a little rundown but hotel was good

Not at 5 star

We loved our stay at the Barcelo..even though the room design was

Check-in was friendly and efficient. The room was large, clean and had a sea view. Large hotel, very comfortable . The breakfast buffet was outstanding. However the hotel ran low on wine during Ramadan, which was a pain. The price the hotel quoted for airport transfer was very high so we used a private transfer service. Then the hotel refused to let our driver leave for 10 minutes claiming we had eaten chocolate from the mini bar, which was untrue.This after we had been there for 5 nights and spent hundreds of euros at the hotel. So a few service failures

All good! Nice Staff!

Excellent friendly staff. Clean comfortable room. Good location within 20 minutes walk to some attractions. Good breakfast buffet.

One of the best hotels I have ever been!

Due to an unavoidable issue we were moved to the sister hotel, The Royal Hideaway. This is a brand new hotel just opened in the last month so some facilities are not yet available. The rooms in the Royal Hideaway are very luxurious. As a compensation for the unexpected move the staff offered us a free dinner and complimentary breakfast. I would like to thank the management teams at both hotels for looking after us. A special thank you goes to Fatima Oufrid and Imane Khaliss.

The staff was excellent, and the hotel was very clean. In addition, the breakfast was well prepared, however the room itself had some unattended deferred maintenance issues. The black out drapes did not close all the way, the balcony door did not lock and wallpaper was coming off in the WC. This may have been specific to our room, but I found it inconsistent to the rest of the hotel.