Verified Traveler

Staycation

10.0

/10

Reviewed 1 day(s) ago

Great, even though I only stayed for one day to take my kids on campus. I was very satisfied with both the hotel service and the location, which is close to everything. 🥳

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valentino a.

Leisure

9.7

/10

Reviewed 3 day(s) ago

Overall, this hotel is very good. First time coming to Malang and staying here, it gave me a very comfortable overnight experience, starting from the friendly and very good staff service, also the location of the hotel which is very close to the center of Malang, in short, this hotel is highly recommended and also the price is very affordable with such service, it is very satisfying.

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D***l

Staycation

9.4

/10

Reviewed 2 week(s) ago

A comfortable hotel for a staycation. I've been there several times and it's a very comfortable place to rest.

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for choosing to stay at Atrea Malang Hotel and for taking the time to share your experience with us. We are delighted that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are very pleased that you experienced this during your stay. We hope to welcome you back to Atrea Malang Hotel soon so that you can enjoy our services and create even more memorable moments. Sincerely, Ibn Dharmawan, General Manager

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Tiara A.

10.0

/10

Reviewed 2 week(s) ago

Nice hotel, smells good, is clean, and the rooms are large. The service is good and friendly.😊

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Accommodation's Reply

20 May 2026

Dear Ms. Tiara A, Thank you for choosing to stay at Atria Malang Hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we were pleased to see this evident throughout your stay. We look forward to welcoming you back to Atria Malang Hotel soon so that you can continue to enjoy our services and create even more memorable moments. Sincerely, Ibn Dharmawan, General Manager

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Anaz H.

Medical

6.9

/10

Reviewed 2 week(s) ago

Overall, this hotel is charming, has a peaceful atmosphere, relatively friendly staff, and is clean. Unfortunately, there was a slight inconvenience between the receptionist and the room attendant, who was slow to coordinate when requesting room amenities over the intercom.

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Accommodation's Reply

20 May 2026

Dear Ms. Anas H., Thank you for choosing to stay at Atria Malang Hotel and for taking the time to share your experience with us. We are deeply saddened to hear of the unpleasant experience you and your family had during your stay at our hotel. Your feedback is invaluable to us, and we assure you that we take all guest complaints very seriously. I have informed your comments to the Front Office and Housekeeping departments so that they can investigate the issue you experienced and take immediate action. We apologize for any inconvenience caused. We greatly appreciate your feedback and hope to have your trust in us again on your next stay. Sincerely, Ibn Dharmawan, General Manager

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v***i

Business

10.0

/10

Reviewed 3 week(s) ago

Good, close to the terminal and culinary

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Accommodation's Reply

20 May 2026

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D***y

5.6

/10

Reviewed 3 week(s) ago

I couldn't sleep at night because the sound of motorbike racing on the highway in front of the hotel entered my room, checking in at 1:00 PM wasn't possible, it had to be at 2:00 PM, ordering food via ojol had to be picked up in the basement, not in the lobby.

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for choosing to stay at Atria Hotel Malang and for taking the time to share your experience with us. We are deeply saddened to hear of the unpleasant experience you and your family had during your stay at our hotel. Your feedback is invaluable to us, and we assure you that we take all guest complaints very seriously. I have forwarded your comments to the front desk team to investigate the issue you experienced and take immediate action. Please accept our sincere apologies for any inconvenience caused. We greatly appreciate your feedback and hope to have your trust in us again on your next stay. Sincerely, Ibnu Darmawan, General Manager

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Nurul A. S.

Leisure

9.1

/10

Reviewed 3 week(s) ago

Spacious room, and clean. Good value

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Accommodation's Reply

20 May 2026

Dear Mr. Nurul A.S., Thank you for choosing to stay at Atria Malang Hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we were pleased to see this evident during your stay. We hope to welcome you back to Atria Malang Hotel soon so that you can continue to enjoy our services and create even more memorable moments. Sincerely, Ibn Dharmawan, General Manager

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R***a

Staycation

8.7

/10

Reviewed 3 week(s) ago

A new refreshment of the hotel, a new experience while stay

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for choosing to stay at Atria Malang Hotel and for taking the time to share your experience with us. We are delighted that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that you experienced this during your stay. We hope to welcome you back to Atria Malang Hotel soon so that you can enjoy our services and create even more memorable moments. Sincerely, Ibn Dharmawan, General Manager

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Dewi R. M.

10.0

/10

Reviewed 4 week(s) ago

Clean, looks new, worth the price

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Accommodation's Reply

05 May 2026

Dear Mr. Davy R.M., Thank you for choosing to stay at Atria Malang Hotel and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we were pleased to see this evident throughout your stay. We look forward to welcoming you back to Atria Malang Hotel soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, Ibn Dharmawan, General Manager

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Aam A.

Business

8.8

/10

Reviewed 4 week(s) ago

Ok, suitable, suitable for vacation.

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Accommodation's Reply

05 May 2026

Dear Aam A, Thank you for choosing Atria Malang Hotel and for sharing your valuable experience. We are very pleased to hear that you had a satisfying stay. Providing the best service and thoughtful care is our hotel's top priority, and we are especially delighted that you were able to experience this during your visit. We look forward to your return to Atria Malang Hotel soon to experience our warm hospitality and create even more cherished memories. Thank you. Sincerely, General Manager Ibnoo Dharmawan

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m***a

Leisure

6.2

/10

Reviewed 5 week(s) ago

My 6-year-old son wanted to swim, but many adults were smoking by the pool. I complained to the hotel staff, and they told him to give in.

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, Thank you for choosing to stay at Atrea Malang Hotel and for taking the time to share your experience with us. We are deeply saddened to hear of the unpleasant experience you and your family had during your stay at our hotel. Your feedback is invaluable to us, and we assure you that we take all guest complaints very seriously. I have forwarded your comments to the housekeeping team to investigate the issue you experienced and take immediate action. Please accept our sincere apologies for any inconvenience caused. We greatly appreciate your feedback and hope to have your trust in us again on your next stay. Sincerely, Ibn Dharmawan, General Manager

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Verified Traveler

10.0

/10

Reviewed 6 week(s) ago

Great location, great ambiance, and breakfast buffet tastes good

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Accommodation's Reply

29 Apr 2026

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Murry S.

Business

8.5

/10

Reviewed 6 week(s) ago

Clean, comfortable, good service, next time I will stay there again

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Accommodation's Reply

29 Apr 2026

Dear Ms. Murry S, Thank you for choosing to stay at Atria Hotel Malang and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. Excellent service and attention to detail are our top priorities, and we are pleased that this was evident during your stay. We look forward to welcoming you back to Atria Hotel Malang soon so that you can continue to enjoy our services and create even more memorable moments. Sincerely, Ibnu Darmawan, General Manager

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Verified Traveler

Staycation

10.0

/10

Reviewed 6 week(s) ago

Great and recommended to do it again

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, Thank you for choosing to stay at Atria Malang Hotel and for taking the time to share your experience with us. We are delighted to hear that you had a wonderful time. Excellent service and attention to detail are our top priorities, and we are thrilled that this was evident during your stay. We hope to welcome you back to Atria Malang Hotel soon, so that you can continue to enjoy our services and create even more memorable moments. Sincerely, Ibn Dharmawan, General Manager

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S***a

6.5

/10

Reviewed 8 week(s) ago

Please make the security guards friendlier🙏🏻 The standard for a hotel at this price is that all the staff are friendly, not rude. Same here, you can't leave food at the front desk. It's a shame if you order a lot at some restaurants, you have to go up and down the basement because there's no drop-off for food. Other hotels, if you don't leave it at the front desk, have a drop-off facility in the basement and you can just leave it there.

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Accommodation's Reply

29 Apr 2026

Dear Madam, Thank you for choosing to stay at Atria Hotel Malang and for taking the time to share your experience with us. We are deeply sorry to hear of the unpleasant experience you (and your family) had during your stay at our hotel. Your feedback is invaluable to us, and we assure you that we take all guest complaints very seriously. I have forwarded your comments to the security team to investigate the issue you experienced and take immediate action. Please accept our apologies for any inconvenience caused. We greatly appreciate your feedback and hope to have your trust with us again on your next stay. Sincerely, Ibnu Darmawan, General Manager

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S***a

6.9

/10

Reviewed 8 week(s) ago

When I first arrived, the security guard was unfriendly. He didn't even smile 🙏🏻 and this is the type of hotel where you can't leave your food order at the reception. You have to pick it up directly from the driver in the basement. There's also no drop-off area for orders. Honestly, it's a real shame as a visitor if you have a lot of orders from several restaurants. When I arrived, it was still under renovation. It was okay because I only found out when I arrived. The wallpaper in the room? It's faded and patchy. I was interested in staying here because the hotel was newly renovated and the restaurant lobby was really nice. But the room turned out to have no wallpaper.

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, Thank you for choosing to stay at Atria Hotel Malang and for taking the time to share your experience with us. We are deeply saddened to hear of the unpleasant experience you and your family had during your stay at our hotel. Your feedback is invaluable to us, and we assure you that we take all guest complaints very seriously. I have forwarded your comments to the security team to investigate the issue you experienced and take immediate action. Please accept our sincere apologies for any inconvenience caused. We greatly appreciate your feedback and hope to have your trust in us again on your next stay. Sincerely, Ibn Dharmawan, General Manager

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N***a

Leisure

8.5

/10

Reviewed 8 week(s) ago

The staff is friendly, the rooms are comfortable and clean, the location is ok.

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1 people find it helpful

Accommodation's Reply

29 Apr 2026

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D***y

Staycation

9.1

/10

Reviewed 9 week(s) ago

Complete facilities and clean rooms

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Accommodation's Reply

29 Apr 2026

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R***a

Staycation

9.1

/10

Reviewed 9 week(s) ago

Every time I visit Malang, I always come back to stay at this hotel. Especially since the hotel has just finished renovations, the rooms and facilities are even better, and the parking area is quite good. It's highly recommended and child-friendly.

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Accommodation's Reply

29 Apr 2026

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Atria Hotel Malang

Overall Ratings & Reviews Atria Hotel Malang

8.8

8.8

8.6

8.8

8.8

Traveler Reviews Atria Hotel Malang