f***a
Staycation
8.6
/10
Reviewed 3 day(s) ago
Overall, the hotel rooms are comfortable and tidy. It's just a shame that the restaurant menu is so basic, considering Solo is known for its tourism. Perhaps the hotel management could replace the restaurant menu with Solo specialties, as this hotel certainly attracts not only Solo residents but also domestic and international tourists.
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Solo. We regret that your experience did not meet your expectations. Please allow us to express our deepest apologies. At Novotel, we are committed to providing excellent service to all our guests, and your feedback is extremely important to us. We assure you that we have taken steps to address and prevent similar issues from occurring in the future. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri H., Front Office Manager
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